Aspen Health Care

This facility has to be one of the worst senior living communities in the greater Phoenix area. Horrible staff, terrible management, and they only care about are the dollars that they can extract from the residents. My father has been treated awful by the staff and recently had to relocate to the assisted living section of the community which in my opinion is where they send people to die. My father was reluctant to move since he had his own apartment and had his dog that is his only friend and companion since none of his family lives in the state. They would not allow my father to take his beloved dog to the assisted living section and talked him into letting one of the staff members adopt his dog, which he agreed to since the staff member said that she would bring my fathers dog to visit him weekly. I came to find out just recently that the person who works at the Palazzo and took my fathers dog, lost the dog only after having custody of the dog for one month.

This reviews only pertains to the memory care area. First, the smell once you get to the memory care area is stomach churning. Second, they are understaffed and most staff there doesn’t seem to care anyway! There are probably so many falls and injuries that go unreported. This place almost killed my grandmother! The residents in this area are no longer able to remember things so they can’t explain how they have major bruising or what happened so no one is held accountable. If staff does not have patience they have no business working with these vulnerable people. Arizona needs to step it up for our elderly!

I would not recommend to send your loved one to this community. Looks can be deceiving.

Walked out without a tour. The woman at the front desk was talking sternly and a little too aggressively with a resident who missed the shuttle. I would be so unhappy if someone spoke to my mother like that.

My family had a horrible experience with the accute care nursing facility here. They didn't seem familiar with post stroke conditions or medication-induced reactions. They also left my sister with an unsupervised student nurse and she was allowed to fall.

This place is awful. Do you notice how they won't show you the reviews unless you sign up? You might as well dump your loved one in the street as to go here. The nurses lie to the doctors and the families. They make up ways to dump your loved one if your loved one actually requires them to get up off their [Removed]and do their job. They don't care about you or your loved one, they just want to drug them so they can take your money and sit around and gossip. This place is a disgrace on America and on the human race.

My mother stayed here for a few months in the memory care. They are tremendously short handed, the food is terrible, she was the recipient of some bug that was spreading from the convalescent side of the facility and was quarantined for 7 - 10 days, which is difficult for an Alzheimer's patient to understand. Literally impossible to speak to the woman running the memory care department. The bell never worked so you could stand outside waiting to get in for 10 minutes. They constantly lost her clothing, she ended up in other's rooms because of no help. All this for a mere $6500.00 a month. My only advice is you place your loved one anywhere, you need to keep an eye on them no matter where they are being taken care of.