Artis Senior Living

My mom was previously a resident at Artis. When she needed help, only certain staff would help. One time, someone even said no and sat down and went on their phone.

Artis of Eatontown looks lovely and you’ll be welcomed with open arms. Guaranteed by staff the cost wouldn’t exceed [removed] per month even when total care required. We now pay $[removed] a month. Staff is always short and level of care promised is not fulfilled. Countless days 4 to 10 hours passed with no checks when resident is on hourly checks. Staff dropped resident on floor and began chastising him. This wasn’t reported to Dr or family nor was he checked for injuries by Artis. All on video camera. Resident lost 30 lbs in 11 months so nutritional supplement was ordered by dr. Three different LPN’s signed that resident received supplement. Not true. I supply supplement and date bottles. Resident was left for hours in urine saturated undergarments. Resident showed signs of UTI - 14 days went by and no urine specimen retrieved by nurse in charge. I got one in 5 minutes. Everything stated above is either documented or on video.

DO NOT! Put your loved on at ARTIS IN LEXINGTON,MASSACHUSETTS. The staff is mean, cruel, and have 0 compassion. PLEASE, they don’t care! $[removed] a month for a bed and a I DONT GIVE A CRAP ATTITUDE FROM THE STAFF-HORRENDOUS

My loved one was a resident of the Artis until they were dumped with out so much as a meeting. The way we were treated was horribly dehumanizing and rude. It was honestly a traumatic experience. This place is obviously a business and runs as such. The leadership team is really terrible, they have no activities for residence and they do not train their staff adequately or responsibly. I would not recommend this place to anyone, certainly not someone you love.

I toured here and the executive director that runs the placed looked as if she just rolled out of bed and came to work. Her hair was a mess.I don't know if she is just over worked or just having a bad day but this is not a good look. Not to mention the smell of urine that almost made me puke when we were walking past a resident that needed his clothes and diaper changed. The place was so dirty!

I would NOT recommend this facility!!! My dad was there for several years and died infested with scabies. It was passed on to my 85 year old mom and the facility denied any wrong doing. We filed a notice with the state. We spoke to another resident's family a few months after my dad died and their family had also contracted scabies. The staff who took care of my dad in the back was absolutely wonderful. Can't say enough good things about them. The management is another story.

My loved one and I toured Artis Senior Living of West Shore, and if it was up to me I would've turned back around as soon as we walked in. It was more geared towards memory care, but the community had an off-ness sense to it and it felt strange. We both got a weird vibe, which freaked me out. They lock people in and we didn't like anything about the place. We chose another community because this was not a good fit and my loved one expressed that she didn't want to live here.

They were not ready to deal with Alzheimer's patients as of June 2018.

My loved one was at this facility for over one year. The AC never functioned properly. The director of the facility admitted it did not function properly from day one. As of [date removed], the AC was still not fixed. Other problems: smelly, filthy, stained carpet, residents walking around soaked in urine, nursing mistakes. If I could give it a zero stars, I would. Management also tells people their loved ones' brains are broken.

This place is terrible always a shortage of staffs family members feel obligated to helping out.

Our experience with Artis has been extremely painful and our loved one has declined rapidly since he has joined this facility.

They are untrustworthy. Sure the building is shinny & new, but only half of the employees really care about their job, the other are just there for the paycheck. The administrator doesn’t know what he is doing & it shows through his terrible, loud, disrespectful employees. I have visited there during many different timeframes, of course during the day it’s cheerful, but evenings & weekend are another story. The “care partners” believe they can act & do whatever they please, that includes confronting and accusing family members of petty stuff. It’s seriously not properly run there. It’s sad, but we’re almost out!!!

This assisting living facility is very deceiving. It is new and facility looks nice however the staff and management are terrible. There are a few good nurses and care partners but the majority are very unfriendly and not helpful. The Director ignores all of your concerns and does not feel he needs to follow-up on care. The care partners are very unfriendly and do not go out of their way to help. When you ask them for assistance they completely ignore you.I would beware of the facility as it looks nice on the outside but the care is mediocre and the staff is very unfriendly. The care partners do not help with meals such as cutting the residents food or assisting with feeding if necessary.Just Beware.

Artis in general as a whole has a great philosophy one that everyone should live by. However once behind those door it's a different story the employee and managers are so far from the Artis way it's a true shame my heart goes out to the residents and their families.

changed staff within few weeks of entry. unkept room. poor in house physicians. new staff rude, rarely see any caretakers around. nurse couldn't answer any questions.

My husband was scheduled to move in and when I took exception to the fact that he would be eating in the same dining room as two women who were screaming at the top of their lungs, I asked if there other rooms available, and they said yes but were unwilling to show me the other room. They then me that I would have to be there to see the other room the next day, which I could not do due to a very lengthy dentist appt. in DC, at which point they told me to come on Wednesday and pick up his things or they were going to put them outside the building and would be responsible for them They have $17,000 of our money and have not returned any of it, after telling me they would and were sending me a checking the next day.