Ark Post Acute Network

I would tell people to not put your loved one there. I feel like they should have been more clear about their arrangement. The first floor was not to as advanced with memory care issues. The second level had those residents that are more effected with memory care issues. My loved one's room was very nice, and they cleaned it regularly. There were some staff that were very friendly. Then some staff that were standoffish, and they didn't give direct answers. My loved one had an experience with a resident, and the staff made excuses. They also had residents walk into their room at night, and it scared them. They didn't do an interview with my loved one to determine how my loved one was. They only went off the doctor's directions from medical records. The nurses and director would change often. The community didn't have a social director for a couple of months while my loved one was there. It could be totally better now, since my loved one is no longer there. The community is beautiful. It wasn't a good fit for my loved one.

The room was very spacious as were the closets and it had a cutr kitchen; however I felt like I was in an institution and the alarm and sprinkler system and hvac system were ugly.

When we toured the Atrium Assisted Living we met only one person who gave us the tour. As soon as I walked in I knew it was not the right place for my loved one. I felt it was depressing and not as clean as I expected.

We were not terribly impressed with The Atrium. Though the staff was warm and receptive they didn instill confidence regarding their capabilities. Also there was a strong smell of urine in the lobby reception area and the decor was dated and drab--some chairs were tattered with upholstery requiring repair. My husband noted a glass coffee table that may present a hazard to residents should they fall. Regretfully based on our visit I don’t feel this is the place for our loved one who has Alzheimer’s dementia.

40 yr building, not much outside scenery, however rooms are large, bathrooms were outdated cast iron tub would need a cut out for a walk in tub. Sitting & dinning area cozy with sunlight coming through like a natural court yard. Cost not to bad, however, only a 30 day term so price could rise every 30 days if they wanted. Friendly staff, fairly clean,central air/heat,emergency pull chord, stove/oven range and refridgerator. Room could use afresh up on paint. All & all not to bad.

Facility is old and shows its age completely. Staff was very friendly and approachable. There were almost no residents out at the time I went.

Overall place need new Administrators. Old enough to care about how patients are treated. Make vitamins more enjoyable, Animals on Assistance for themselves and others to enjoy. Nurse does not help enough and airs don't care if food is served cold nor does administrative. Overall it is not the Place for older adults to me. Very boring. Young administrative Does not know-how to run this

Overall not a good place. The food is terrible and there really aren't any activities.

My loved one was a resident at Lafreniere and the experience was terrible. I would not recommend this facility to others.

No memory care given at this place. All about the money. Will move your family member in even if they don’t qualify for assisted living. Lots and lots of falls and surgery due to lack of attention from aids and day nurses.

If you are looking for a facility straight of the Twilight Zone, this one is for you. I was mortified and disgusted. I felt so awful for the residents. Upon arriving, I was greeted after about 3 minutes with "you need something?". I was there for a tour. First strike. After entering a locked facility, with dirty keypad and door, we were led past the kitchen. At 3 pm and dinner coming shortly, the dirty dishes from lunch (complete with leftover food) were piled up on carts lining the hallway outside of the kitchen. Strike 2. All of the bedroom doors were filthy. The area around the doorknobs were brown. The bottom half of the door was layered with dirt, I assume from shoes. Strike three. I would be interested to find out what type of bacteria etc. is growing in this place, not to mention "other things". For daily activities, all residents were piled into a small room with a tv. It was warm, and smelled of body odor. The room we were led into so that we had an idea of layout, etc. belonged to one of the residents. Again, musty smelling, unmade beds, and disgusting. If there was a strike 4 and 5, this would be it. Could not wait to exit this place!!!

This place is a complete lie no of this Therapist Visiting Podiatrist Homecare Onsite 24-Hour Awake Staff Visiting Physical Therapist Nurses on Staff Visiting Nurse Visiting Speech Therapist Medication care managers / Medication Technicians Nutritionist / Dietician IADL Assistance Full time activity director is right don't none of these people come here the Director of the atrium is a complete clueless about this building they work they employee to hard and don't pay them enough money the people at the front desk don't no nothing and the bookkeeper don't no nothing but how to ask for money I ask them about the Internet for my mom they told me they don't supply Internet for my mom I'm paying 3000 damn dollars and I can't get no internet for me I love the nurses if I need to no anything ask them because the people in the front don't no nothing don't bring your love ones to this place the cna and pca are the ones who need to be paid more then the people in the office thanks to the pca who took care of my mom I would pay y'all millions of dollars to you y'all but I don't have this place lie get rid of the receptionist and the two women in the office they don't make this place feel good

It took a long time for them to get back to me so if that’s how they potential residents, I can’t even imagine how long it would take for a resident. They couldn’t answer any questions on even things like when the food was served.

My experience started out fine,but went down after awhile. Their issue is being under staffed, and I think the Pca's are not well trained with all aspects of of dealing with dementia and Alz. this means taking the good as well as. The very difficult of all resident situations. They really need to have more compassion in their work. It's not there.

This facility needs some work!

I toured Lafreniere Assisted Living and Memory care, and I told my advisor with A Place for Mom that if you want to be depressed, go there. To give a little background: the property is not well kept, the grass was not cut, and the sign for visitors was covered with overgrown grass, so that was not welcoming. The person who scheduled my appointment was not there to meet me, they left. When I called to tell them I was running a little behind, they didn't tell me that the lady wasn't going to be there. When I got there, there was a random lady who gave me a "tour", and it was subpar. She couldn't give me a copy of their price range. She said, "you can't have this sheet, but I can copy the price sheet for you", which was weird to me. I didn't like it all, some of the employees were on their phones when they were supposed to be helping residents eat. I even called a friend and said my daughter is 13 and when I get to this point and if she mentions this place, please don't put me here. That's how impacted I was by this place.

Proper health department guidelines not followed for patients with C Diff. My dad has C Diff and has continued to get it in this facility. He has not been put in a private isolated room. Nurses are not waring gloves and gowns when caring for him. So, it can be transmitted to other patients. A member of the staff had it as well. This is the thrid time this year.

This place is the worst for residents !! NO NURSE ON PAYROLL . It is ran by CNA and RMA. The food is like prison food. No selection, no variety. They have the same bland meals every other day. If the staff wouldnt eat it then your family member shouldn't either. They don't have an activity room or any other rooms designed for memory care. This place is under staffed and overworked, and they don't even receive a break for lunch , even during 16 hour shifts. The administrator is terrible and rude towards our family. Also the residents do go on public outings. There has been 9 admistrators and 8 directors of nursing since it opened in 2017. They need alot of work in this building and in the corporation of carrington.

Horrible place to bring your loved ones. Administrator has told residents numerous times she didn’t have time for them. She is very rude and disrespectful to family especially employees. Save your time and money because you have to pay for everything except toilet paper, paper towels, laundry, meals is the only thing they provide for the thousands you spend. Highly unreccomended. They paint a pretty picture but lack the care they instruct employees to act like they are giving during tours.

Our family was displeased with care our loved one received at Colonial Care Assisted Living. He had been there for 4 years. Below is recap of review: 1. Asked aide to place meals on bedside table, not on dining table, where resident was unable to walk over to reach. This was done some time but not always 2. Resident was not changed every two hours as originally stated. 3. Almost every day he had soiled bed sheets to be washed but they were not washed until a set time giving room a terrible urine smell. Family member had to take home and wash because of smell. 4. Fell 3 times. 5. Asked aide to change bandage on his left arm which he injured when he fell from bed – no one ever came to change bloody bandage while we were there. 6. His room frequently smelled of urine when members of family arrived to check on him because wet clothing and bed sheets were put in a clothing basket and left there until the employees washed only on certain days. 7. On two separate occasions, meds were found that had not been taken a. One was on bookcase headboard b. Another was in bed sheets on another occasion 8. Found journal where last blood pressure taken was recorded in January 2015. This was in June 2017 when journal was found on side of the apartment range. 9. When visiting one Sunday, we found the resident’s bed was totally wet with urine, as well as all his clothing. My family and I changed it all. 10. 84 year-old resident was left to sleep on bare, wood floor all night because aides said he refused to let them pick him up. We do not know how he got on floor from his wheelchair. 11. Family was unaware he had not seen a doctor at facility for some time until family made an appointment for him to see a doctor outside the facility. 12. There were four different directors in the 4 years the resident was there. But in all fairness, the present director, [name removed], is desperately trying to run the organization better than the 3 previous had done. 13. No one in the family can recommend this facility to anyone who really cares about their loved one.