Ark Post Acute Network

Nice place within my budget, there is a problem with telling my Mom to put on her oxygen machine. Administrator could not understand on the phone the process with the oxygen machine. She had a block. Declined because of the oxygen machine.

Overall I think Amber Terrace is a very nice place. The staff seems friendly, the facility is clean, and they do a great job looking out for the residents. My only concern is that I think they seem a little understaffed, especially during the evening and nighttime hours.

The facility and employees are very nice. My mother is happy there.

The community is clean and well taken care of. The main issue we have is that there is only a nurse on duty twice a day to give out medications and mom requires some treatments more than this. The staff are nice, however I do not think mom is being reminded to take care of her personal needs. They offer activities for her to enjoy and the food is good.

I am very pleased with my new living environment, the staff have all been so friendly and welcoming on helping me make the transition into the community. I have no complaints about the meals and my room is very comfortable. I do recommend they have more organization on handling my mail.

My mom moved in on August 4. So far, the Atrium has been a pleasant experience with a few hiccups. A new Executive Director came on board a few weeks ago and began changing the hours of the workers. As a result, 5 of her staff quit. They are beginning to hire new people, but in the meantime, the service has fallen due to the short staff. My Mom was not receiving the 24/7 level of care we are paying for and we are keeping a close look to see if it improves. The food is very good and they have very nice activities for the people there. Also, my mom is African American and the current hairdresser does not know how to give her a relaxer for her hair. I talked to her and she has offered to help me find one in the area, which I appreciate. I am confident that all will work out in a satisfactory manner.

We were able to re-schedule our tour for Thursday at 11.30. Even though we actually showed up at 11 am Kerie welcomed us graciously. Although this in an older facility it is clean and well-maintained. My husband had a ministry there when it was under another name and management and it always smelled. Not so now. The staff is very friendly and the director Kerie Meyer knew everyone she saw by name. The cost is more than reasonable. I think my husbands mother will be happy here. There is a distinct division between the nursing home part and the assisted living part which I know his mother will appreciate

Overall things I have gone well with The Atrium. It is a nice looking place, the staff are friendly, and they take good care of the people who live here. I appreciate the extra effort they put into integrating my loved one into the community. However, they could have offered a bit more help with the actual move-in process, we were essentially on our own.

They are good at what they do, but it turned out that my father required a little more care than what they are able to provide. As a result I am currently packing him up to move him elsewhere.

Colonial Care Assisted Living Facility: I'm satisfied with their services. My loved one is happy there. Staff is friendly, and the food is really good. Overall, we're pleased with Colonial Care.

I like it. It's an excellent place. The food has been good, no complaints. There have been no suprises, what we saw on tour was what we got. They were very up-front with us. It's got enough people to have a variety of personalities to interact with.

liked facility, very clean. It is still on my list.

They were not newer, and not as appealing to me. They were not a good fit for my mom. The representative was knowledgeable about they community for an assisted living facility. There was nothing that was really negative about the community from what I saw.

everyone here has been very helpful and nice. activitys could have more options for all residents. food is very good. more desserts would help.

My mother was a resident for only a short stay but the facility was clean,the staff was nice and she received good care. I like that short term stays are an option.

The place has gone down and cannot keep staff right now. They can improve by getting staff.

Hard to reach Administrative staff. Location and price and activities stuck out.

The administrative staff who runs this place are corrupt liars. They gave us a key and let us move in and never gave us paperwork of terms and conditions. Then when we moved my loved one out because there was a bug problem and the cleaners kept dragging a urine soaked mop across her floors, they told us we'd get a refund in 45 days then waiting until beyond 45 days to tell me there would be no refund at all because we didn't put in a two week notice. They said this was in the sign on paper work but when I asked for a copy or to have it emailed to me, they never produced that. They operate off of word of mouth and their words hold no weight. Absolutely corrupt. And they never gave my loved one a mailbox key.

Quality of care seemed to rate at a 3 because there were many staff changes. And an unresolved racial complaint that was troubling from a victimized resident about a hired? Or assigned resident 'acting' staff person. This acting resident claims to be a maintenance man and has used this title to gain entry into my moms' space without cause. Administrative Staff is still in need of some organizational help. The food is descent but needs more living plant foods plus sides with nutrient content (fried fish & processed potatoes is not nutritious). Activities were quite appropriate "5" This has been my assessment for the time I've been there admitting both parents.

Poor response to plumbing problems Electrical problems etc When something goes wrong on a weekend my Mother has to live in it till Monday Because the facility won't send anyone out on the weekend