Arcadia Management

Call from executive director, [removed] No cost info from [name removed]

Nice place conveniently located right off exit 57 of the northern state parkway, however its pretty much secluded from stores/restaurants. No views from the complex, but rooms are very large. Facility very nicely decorated. Felt very warm and inviting. Everyone seemed really nice. Liked the all-inclusive pricing.

My mom has been there since 2015. It's clean, staff is very nice to residents. Three hot meals a day in the dining room, salon services, and plenty of activities all day. My only dislike is if you bring your loved one to an outside doctor and they meaning the arbors administer the meds/even over the counter? The protocol to bring those meds in and get them administered to the resident is exhausting. It HAS to be in a written prescription, with extremely specific instructions. It's understandable but even for OTC's. I usually wind up doing all the phone calling to the outside doc etc. other than that it's one of the best facilities I had seen at the time.

My father in law is currently rehab at the moment, but once he gets better he will return. This is a nice community with kind people. The staff is good, and they are friendly whenever we visit. The community is well-kept, and everything is nice, and clean. This is a good community.

So far the experience is going pretty well for my love one with his move to this community. This is a good, safe facility, and we do feel comfortable with his move here. The staff is kind, and have been friendly when we visit. The only issue we have had is they said they would transport him to Mass on Sunday's. Due to not many people going one Sunday they did not take him. We felt due to religious reasons they should had still taken him to Mass. Other than issue everything else is going pretty well. I would recommend this community overall, it is a nice facility.

This community has hallways that are really long. They do offer a break area partway down the hallway. This community has split levels for activities and there is more area to navigate. We did not think this layout would work well for residents with memory issues.

I have no complaints of how my tour went of this community for my loved one. The staff where on time to our appointment and made sure to answer any questions we had for them in detail. They had a nice floor plan with lots of great amenities available to all of the residents. It was just not the right location for my loved one in the end decision.

The staff at this community where excellent, they made sure to give my loved one and I a detailed tour of there facility and gave us lots of great information. It was one of our favorite tours that we had taken. The floor plan is open with lots of great amenities for all of the residents. The location was just a little for my family and I to drive everyday.

The staff at this community where excellent, they made sure to give my loved one and I a detailed tour of there facility and gave us lots of great information. It was one of our favorite tours that we had taken. The floor plan is open with lots of great amenities for all of the residents. The location was just a little for my family and I to drive everyday.

There was a couple of things that weren't explained in the beginning. We were paying for a room for a month while they sorted out papers from the doctors and my father hadn't moved in yet. Other than that things are good. He goes to cards and BINGO and enjoys himself.

A lovely place, huge rooms. This place was previously a Marriott ten years ago. The room are really hotel style, nice furniture. Well organized. Three levels of care, Assisted Living, Memory Care and Concierge. Concierge is a level between regular Assisted and Memory Care. All the bells and Whistles.

The tour went good. The staff was friendly and they answered any and all questions. The community was nice and clean and that is what we liked. The residents were out and doing things in the community.

My mother in law is doing fine here at this community. We are satisfied with her move to this community. Everything has worked out well for us at this community.

My mom is a new resident to the Arbors. My mom started with respite care. The room was akin to a room in a Hyatt or Marriott hotel. When we made the decision to transition to a permanent residency, the room we were offered was not as nice. All of the room issues I brought up were handled kindly, swiftly and competently...thank you to Kevin and Steve. I think there is an adjustment period that my mom (and I ) need to get through. Podiatry care that I signed multiple consents for, were not delivered and I needed to address her issues outside of their care. Day excursions seem a bit unreliable. Scheduled outings seem to be subject to the availability of drivers. This is a huge issue for my mom and is very disappointing, she likes to get out! Daily activities would be better if they were more engaging. Watching a movie is not an activity, in my opinion. I feel that the Arbors community can do much more in terms of engaging the residents. BBQ's on the grills, theme parties, etc. Beauty parlor services are excellent and my mom's hair looks great! Weekly Catholic mass is not offered, but a prayer service is offered. I am unsure why the [Removed] takes residents to mass twice per week and the Bohemia Arbors can't seem to manage one Sunday. This also goes for Temple... In the three week of residence for my mom, one prayer service was not delivered, one was late and one was offered. This is super important for my mom and is a major issue for her. Not to be negative, let me say that the staff is amazing. I have found them to be kind, patient and as accommodating as possible. Many of the staff that I have encountered are wonderful people who interact with the residents cheerfully and compassionately. They are super kind people who seem to have unlimited patience. The infrastructure itself is beautiful, except for some of the bedrooms, which may be crowded with outdated furniture, if shared. I have heard no complaints about the food, but my mom eats less than a bird. I do feel my mom is safe and cared for and the Arbors is overall a good place.

Everything is going pretty good for my father at this community. The community looks great, it is very well-kept and nice and clean. A major of the staff is pleasant and very helpful. He hasn't tried the activities yet, but they are very encouraging to him, and trying to get him to participate. The is food is nice, everyone says it smells good and taste good. I would recommend this community.

Arcadia and the grounds that it is located on are beautiful. The staff is very friendly and attentive, although they are short staffed at times. They take excellent care of the residents and the facility is always clean. Overall, a good experience.

The staff was extremely informative and friendly. The seniors seemed very happy and content and the staff was aware of descretion and not being intrusive in viewing the site. I also received information that was very helpful in caring for my mom

They are very helpful and gave me the information I needed to get my loved one there and they got her acclimated to the place. I can't complain about anything. The wellness center is the only thing I have a concern about right now.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one. I liked that they have a dedicated person for helping residents apply for government benefits.

It's a very good value. My mother really likes the food. The food is really good there. The location is good. The parking is okay. They seem to have a lot of parking. The cleanliness, friendliness, and value is excellent. The only thing I would say they need improvement on is the care services. Other than that, it has been a pretty good experience. I would recommend The Arbors at Westbury to anyone.