Arcadia Management

The one complaint we have had is with the doctor they contract with who comes in each week to see the residents. He spends little time with each resident, is very hard to get in touch with, and is not very friendly at all. On a positive note, I believe they recently switched to another doctor. Things seem to have improved a lot since then. Based on our families experience, we would definitely recommend the Arbors Islandia to anyone looking for a comforting friendly environment for their loved ones. Our parents felt comfortable from the moment they moved in. We can't say enough about the staff, and how friendly, loving and caring they are. There are activities each day and they bring in outside entertainment often for the enjoyment of all the residents. Finally, The cost is reasonable compared to other similar facilities.

Clients are never really encouraged to do anything so someone like my mom spends most of her time in her room

I'm completely satisfied with the whole experience. They had availability and a good price on the room when I needed it.

I'd say it's one of the better communities. The staff is very friendly and appear happy. They have great activities and the residents have plenty to do. I would definitely recommend the Arbors to others.

The head staff is wonderful. Most of the staff is great.There isnt enough staff for the amount of residents. If you dont stay on top of them, they wont go out of their way for ur loved one.

I would recommend it. I visited many places. I was impressed with the overall place.

It was the best decision my family and I made to place our mother at The Arbors Westbury! They have been a true extended supportive and caring family to mom. The staff goes over and above to make her feel loved and cared for and that gives us as a family peace of mind that she is in the best place. She is now meeting new people, socializing more and getting involved with activities that are offered daily. Mom tells us the food is always so good and asks for seconds often. Thank you The Arbors at Westbury for all you do! You truly are the Best!

I would recommend The Arbors at Westbury to others. It has a family, home type vibe. The staff is competent and friendly. Communication with the family is really good, especially with [name removed]. I can email her and get a quick answer. The maintenance staff is helpful.

Their contact and updating of my mothers progress after she moved in could be better. Is this we're a category I would rate it 2/5. Overall I'm satisfied. There is always room for improvement but those would be minor improvements. I would recommend The Arbors for sure to other families!

My mother is currently a resident at The Arbors at Hauppauge. Overall, things have been good for her at this facility. The staff is attentive and quick to respond to all asks and needs of the residents. The cleanliness and friendliness are very good. The food is okay. The activities are great. I would recommend this facility to family and friends.

The staff is very nice.

A friendly, cozy place which provides great care for the seniors. A lot of specialities for the medical needs of the residents are available on site and this definitely minimizes the need for family to take them to appointments. The residents have a lot of activities, field trips, and games to keep them engaged and socially involved. The Arbors in Westbury is in a very good location with proximity to excellent tertiary care hospitals.

We picked this community because, it was all inclusive. It was clean an environment. They could improve on the set-up for the residents, and how they get around. I would recommend to other families.

It was more expensive. It was slightly smaller. A parking lot would be a nice addition, to the facility.

It smells like a nursing home. They are very friendly. The assistance of the caretakers is really good. The staff is always willing to listen, and give feedback. They have activites availabe, such as Bingo five days per week. The value for the money is excellent. They need to improve on the wellness department, communication,and medication management. Overall, my loved one is very happy.

I'd rate the front desk, housekeeping, and custodial higher than 5 if I could. Mom hates the food. Also, it's a bit pricey.

The staff has been super supportive and friendly. They care about the residents and all seem to be well experienced dealing with an Alzheimer patient. I feel confident that my Dad is being well taken care of.

It's a great place. Everyone is nicer than the next! And dad seems to be doing well there. Right now we would give the experience a 4. Only because they are a little short staffed but I believe that's all of healthcare at the moment

I picked this community, because I had good experience with the staff and the proximity. They have a memory care unit, and transitions area. It was a good fit for my loved one. The communication can improve.

Make sure that there is communication between each different department. That tends to go by the wayside a little bit. One person doesn't know what the other person is doing, especially in the wellness center. But it's a good place overall.