Arcadia Management

This community had a nice tour and it was a nice facility. This community was expensive. I wrote the cost and the service that was provided and I ranked all of the communities that I was interested in. It just is personally not my way to go. I had to find a middle ground to make the best living situation for my loved one.

My mother loves to be part of something that gives her purpose. She worked for decades and in retirement needs to feel, well... NEEDED. Even during this uncertain time of social distancing, masking and pandemic awareness, the Arbors provides great opportunities for social engagement. My mother's favorite moments are spent in bible study and she speaks highly of those who seek her out to pray, lead and join discussions. The staff is KIND and always warm upon my arrival - especially G & C. One key member of my mother's original care team - R - will be missed and is a HUGE reason this review leans positive. The only criticism? a courtesy knock, arrival announcement & PAUSE, BEFORE entering would be greatly appreciated; While I realize some residents' medical issues require a 'walk-in' approach due to wheelchair or hearing issues, my mother is able-bodied & hearing is still 100%. Some staff enter WHILE knocking & should simply wait for response first.

I would recommend it. It seems to be a pretty decent place, and my loved one seems happy. The times that I've been there, it's been very clean. And there's always somebody cleaning something every time I went there. Activities are still somewhat limited due to Covid, but they are making an effort.

I thought The Arbors was a very nice place. They just didn’t have anything larger than a studio. If they had more options, it would have been better.

I would recommend you check the community out to see if it was a good fit for your loved one. They keep the community clean. The staff provides support care and they are supportive of the residents.

I would recommend you go and tour this community for your loved one. This is a very social community. Bingo, games, and more are some activities available for the residents to participate in. My loved one enjoys the food here. The staff are great to work with any concerns or questions I may have over my loved one.

There's always room for improvement. But I've not been unhappy with the care they provide. The staff are very friendly and willing to help you with any questions you might have. The other residents are quite friendly as well. My loved one hasn't complained about the food, so it must be good. And I do see activities going on.

As much as they're pleasant and provide the necessary attention to the patient, I believe that their record keeping is lacking, especially in making sure records make it with the patient to the hospital. But I still give them a good rating. It's a really nice place, and they provide good care. My family member had a beautiful room, a large suite at almost half the price for the same size room at a different facility that was no help whatsoever. Know that as an assisted living facility, they aren't certified to do certain things like administering food through a feeding tube or mashing up/pureeing the food. They can chop it, but they cannot mash/puree it. Also, I never thought about and wish I had known to make sure you at least have a photo copy of any important documents/ID (copy of drivers' license, vaccination card, etc.), for elderly relatives, and that their photo ID is current. If not, your relative has to physically go into the DMV to get a new one. So just make sure that all of their records and documents are in order before you end up needing them. My family member was very happy there. I just had some struggles with lack of communication and record keeping.

I felt they were very easy to work with and talk with when I was calling places to find a place for my loved one. They've been very responsive when I've called. I haven't had any issues at all. When I go in, I see other community members participating in games and activities, so there is plenty going on if you choose to participate. My loved one tells me the food is okay, nothing special. Overall I feel like it's a good value - they provide good services and good amenities.

I would highly recommend the community to others for their loved ones. The staff make the community. This is a good value for the money, and you get a lot for the money. The community needs some attention and repair in some areas. The outdoor space is great! It isn't as pretty and pristine as some other communities in the area; however, this would not deter me from staying here.

The only issue we have had was some wifi issues occasionally. Other than that the community is great. They keep it clean and well maintained and the staff is very friendly. The food looks good and they have some activities avalible.

We are from our of state but from what we could tell they were seemingly attentive and helpful, our loved one was in during the height of covid so given the circumstances they did try their best. At time they were short staffed, and we were not overly pleased with the meals. We were able to visit a couple of times here and there and help our loved one move in, and the community was spotless. The activities were shut down for awhile but when they were open they have amazing opportunities for residents to stay busy, they took field trips almost every single day. We can really praise them when it comes to their activities. For the money it was a pretty good experience but it was just a difficult time and difficult circumstances.

The staff is very caring and friendly and the rooms are a decent size. Their assisted living is for more independent seniors and there is only basic assistance is provided. Value was good and communication was good between the staff and our family. I would recommend this community to others if their loved ones are independent.

This community is really good for people who don't need a lot of assistance. I feel they do a good job and the staff do a great job taking care of the residence. The communication is very good and they keep us well informed. I would recommend this community to others.

I would recommend this community to others.

We chose The Arbors at the time because they had a room option that we needed that was reasonably price and also the location. They have options on room sizes. They go to private, semi private and shared. They do have doctors that come into the facility weekly so residents do not have to leave. I would recommend.

Our loved one moved in right before COVID, and unfortunately we have not been able to go back and visit. They have stepped up their activities, currently they are allowing the residents to do things in small groups. The rooms are okay in size, and when we first came to visit the community was pretty clean and the staff was very friendly.

We believe this community could be doing a better job when it comes to being creative with activities during COVID. We moved our loved one in wanting her to be active with the residents but since COVID there are very limited activities. We wish they would at least offer cross word puzzles or something the residents could look forward to. However, prior to COVID we were able to see that this community was kept very clean, there was never anything out of place. Now currently there has been a change in staff, who aren't keeping up with the cleanliness in our loved ones room. They just are cleaning it as frequent as before. The lobby is always beautifully decorated especially during the holidays. It is very well maintained. The head nurse at this community is absolutely amazing, you could not ask for anyone better to take care of the residents. She is amazing with our loved one. The residents used to be able to eat their three meals in the dining room, but now the staff members are having to bring up their meals to their rooms so they are somewhat isolated.

When we first came to visit The Arbors we really liked the entire layout of this community, everything was on the first floor which was great. The food was adequate, it could of been warmer when it was served, but overall it was good. The rooms were very nice, they were very bright and airy. We had no issues, the staff was extremely polite.

Before COVID they had a variety of activities. This is a more reasonably priced than other communities I saw. This had more included in the base price, than other communities. This is a good deal if you're not Rockefeller. I feel the community is welcoming and accommodating. Since we can't go into the community, we can drop items off at the door, and they get the items to our loved one quickly. The Arbors at Hauppauge is clean and well kept.