Anthem Memory Care

This community was okay but there was another community that made us more comfortable that we ended up going with.

Good. Seemed confused that we were there for 10 a.m. tour. To be fair, I didn't confirm except electronically. Liked the activities; feel the rooms may not be close enough for ease of getting to bathrooms, especially since we are working with very limited vision.

I would not recommend Porter Place for a situation where one partner has dementia and the other does not. There was a lack of activities, with nothing to engage the partner without dementia, and she was conscious/aware of it. So it was especially hard for her. It was difficult on the family that we could only do outside visits for a time, but then they had to stop those due to the weather. So our interaction with the staff was primarily via phone. There was a lot of Covid going around, and I feel like their protocol to handle it was not good. Medically, they did not handle it well. Both my loved ones were showing symptoms, and Porter Place did not have them tested. We only found out after one of them was hospitalized for something unrelated that she tested positive, so we then had the other tested, and he tested positive as well but stayed at the community. In zoom calls, he didn't look well. It didn't appear that they were treating his Covid adequately, especially considering his high risk status. They only hospitalized him after he collapsed on the floor. My loved one without dementia reported to me that she did not get enough care. She had more physical needs, rather than dementia related needs. There were some great caregivers there, and some that she really liked. They were just understaffed. They also did not do much of anything to encourage guided activities, which I expected for brain engagement with dementia patients, especially after all the activities they described during the touring process before we moved in. The discrepancy could have been due to Covid, but still, I expected more.

Our contact was [name removed]. We were greeted and told to check in at the Kiosk located on the corner of the receptionist desk that provides you a name tag - if you are not comfortable with tech items you'll need to ask for assistance. Due to COVID this facility did not offer a COVID test and we could not do an actual walkthrough. [name removed] was having computer problems and we were unable to do a video tour, however, she did show us pictures and pulled up some fun times the facility had on her phone's Facebook. This facility recently had some staff turnover and we were told there was some bad reviews posted by disgruntled ex-employees, which they are working through. Fifty spots were currently filled out of 80. There is 1 caregiver to 6-7 residents and 2 nurses 24/7. A Doctor is on staff and has partners (cardiologist, neurologist) if needed. Average age of residents currently in facility is 70 - 80. Washrooms are available in each room and 1 on each of the the floor (there are 3 floors). Cabinets are locked in washroom areas for safety reasons. This facility uses a chip in a watch, necklace or pendant for additional security for their residents. Hospice care is available through ALC, music therapy and massage therapy as well. At night residents are looked in on every 2 hours and motion detectors also alert caregivers. Fire drills are done with residents as caregivers take them to the exits. [name removed] was unable to confirm how often the fire drills were done. [name removed] also could not answer what the nurses duties were and you would have to speak to the nurse. Your family member would use their own furniture at this facility - maintenance setups up room. There is an incontinence care program for $400 a month which would cover wipes, liners, etc.

We chose Grace Point Place Memory Care because when I initially started looking, covid had not started yet. I really liked them because they seemed to focus a lot of memory loss and dementia. They were one of the few places that strongly stated they would be able to handle my husbands type 1 diabetes. My husbands medical condition changed once he arrived and his behaviors changed, so they were not able to handle his problems he began to display. I do have to say that overall, the staff here were very nice and helpful. A lot of the staffing issues we had were related to the virus. I also have to give high marks to the previous executive director here, she was fantastic and she was very professional and did her job very well. It is a good facility, but I do think they have been hindered by the virus. If your loved one has just dementia, I think they will do just fine here.

I am concerned, my aunt has had some medical issues. The medication was not given correctly. It is hard not being able to visit. They have tried to do video call to help families stay connected. They are not the greatest with communicating to the families when they are open for visits. I feel there is some disconnect with the staff understanding the resident's needs.

My parent has lived here for years and I have seen many changes both good and bad. The care is dependent on the individual(s) that are working that day. There are a handful of employees that are truly invested and they are solely responsible for the positives of this facility. Unfortunately I cannot say that management is equally invested. When I visit, I am always greeted warmly by receptionists that ask about my welfare and the welfare of my parent. They also try to honor requests and actually follow up. They are the embodiment of a first impression. The irony is, while in the lobby, I can see and hear management in the Director’s office laughing it up and sometimes using foul language. They seem to be in her office or meeting room, or “out” for great lengths of time, and are socializing with each other more than they are working. There are a number of care staff that I can always count on, and I will say the nurse in charge does try. Housekeepers seem to work hard as well, and you can see them being friendly toward guests and patients. The Activities manager is sweet and makes many promises, but the activities are dull and redundant. She seems to be overwhelmed most of the time, but she is also socializing with the other managers as I have mentioned. They need more outside professional performance events in my opinion. Food is adequate, but they lost a true chef a while back. Bottom line is, this facility is decent enough and it is only because of the worker bees and despite the higher-ups.

Hi I didn't get a good vibe when I came to tour this place. It was not a homey feeling more like a hospital than a home. We didn't choose this one.

This community is a memory care facility. The staff and sales representative were very friendly. But the facility itself was not all that welcoming. I was not sure if my dad would need only a memory care place or an assisted living facility. Initially, he was accessed for memory care. The place I ended up choosing re-accessed my dad and could tell he had definitely improved and was up to assisted living.

I thought my dad was accepted and able to move into this community. A representative offered us place that was not confirmed with the administration and they did not approve the move. We did not move in but had to start the search again.

Was very impressed with the facility and the care of the clients. Nice setting and opportunities for activities, outdoor enjoyment and social opportunities. Did have sticker shock, but understood given the facility and medical attention given to the clients.

Was very impressed with the facility and the care of the clients. Nice setting and opportunities for activities, outdoor enjoyment and social opportunities. Did have sticker shock, but understood given the facility and medical attention given to the clients.

When I stopped by it was a fairly new community. They had about 8 residents living there. They did not have activities set up yet. All the women were in one little area. This would not have worked out for my mother-in-law. She needs to be in an active environment.

I noticed during my tour that the doors on the residents apartments automatically lock for the day after they leave there bedrooms. I did not like that idea for my loved one, it seemed the residents where not given a lot of there own freedom.

The meals need a lot of improvement. There is no thought put in them and they serve rice way too often. Some of the patients are constantly going in and out of other residents rooms that they are not supposed to be in causing a lot of theft. My Mother does enjoy the activities but that's about it.

There wasn't an actual tour guide to show me all around the community. There was a nice person that tried to provide me with as much information as she knew she could. No one followed up with me after this. I didn't really like the way the layout was and the communication was not very good.

My mother is doing fine here at this community. The care staff is great, they are doing a very good job taking care of her. There are some big issues here at this community. At the moment they do not have a director or a head nurse. It is a very nice and clean community. The staff that is here is very caring and trying their best. The food pleasant. Overall I hope they get a director and head nurse real soon.

She had been in the hospital, then she went there for less than a week, then she went back to the hospital again and then back to the facility again, so my loved one has not been there for very long, so I do not know if I could give an accurate review.I think it is a good facility, but they have some changes going on, which I think adds to some of the communication issues.

We toured here when we were looking. We didn't care for this place as much, they didn't have any rehab, and had a urine smell. Their sales staff was also super aggressive. Their nurse to resident ratio was really good though, they had one licensed registered nurse per five residents.

The main thing that I like about Cypress is that it is small and the appearance of the facility is bright and the colors provide a calming effect in the environment. I was told that every employee goes through an 8 hr intensive training for working with Alzheimer's residence only to find out later that was not true. Along with that many of the workers from the med nurses on down do not know strategies with working with Alzheimer's. During my mother's initial 2-wk respite their were activities everyday, but since she has become a resident there is no consistency with activities. Since she has been there they have had two outings and I have yet to see any games or activities done during the day. I find that important things that I communicate with some employees does not get relayed to the appropriate individuals are the ball gets dropped somewhere. I met with the DON and recorded our conversation regarding my concerns to learn later that she had resigned and also the Administrator of the facility is no longer there. I am very hopeful that things will turn around because of the convenience getting to the facility, the size and the decor of the facility are all a plus.