Anthem Memory Care

WIllowbrook place is a poorly run community. The food is bad, and it is almost never fresh, everything comes straight out of a can. Everything looked very nice during our tour, but after we moved our loved one in things really went downhill. They don't clean nearly often enough, by the time they get around to cleaning her room her trash is already overflowing. They do all of the residents laundry together, so clothes are always getting lost and she has to go room to room to find all of her clothes. Most of the time I just end up doing her laundry myself so that she doesn't lose any more of her clothing. The medication service has been unreliable, we've had mix-ups more than once, and have heard the same from other families we've spoken to. The aide staff here are all very friendly caring people, but the management makes it hard for them to take proper care of the residents. I would not recommend this place at all.

Cypress Springs Alzheimer's and Memory Care is not for the very severe cases of Alzheimer's. the facility is beautiful and new but no experience iin handling Alzheimer's patients with aggression or if they cannot be easily redirected. I would recommend it for mild Alzheimer's but not the later stages. My husband was in there only 3 days before they called 911 because they were not equipped to handle him. While he was in the psych hospital for 17 days -- they still had the nerve to ask for the full months charges. Then they want me to pay $20 per hour extra to hire a 1 on 1 CNA for him. I have appt with different nursing home tomorrow with Emeritus. If I like them, I'm moving him out of Cypress tomorrow. ONLY recommend Cypress Springs if your loved one has very mild dementia.

This place is a terrible place to send a love one. The girls are always short staffed and over worked. I cannot imagine them being able to care for someone how they should with not having the proper staff. I went on a tour and thought this place would be great for my loved one. They made a lot of promises that they did not follow through on. The marketing lady expressed there were are always activities going on however I found that not to be true. I eventually moved my love one out and to another facility which is awesome!

The place is like a morgue! No life whatsoever! Extremely disappointed with new management!

We did not have a positive experience here. The decor is beautiful, but the staffing is totally inadequate. We felt that the both the quantity and the quality of the staff was below any acceptable standard. When we raised concerns with management, we were patronized and ignored. And we were concerned about things like urine soaked sheets, lack of supervision, horrible food, etc.

Continuously understaffed leading to poor quality of care for the residents. Management is slow to respond to family concerns and lacks a genuine concern for their residents. There are far better alternatives for memory care facilities in the area. Don't waste your time touring, just cross Autumn Leaves of Glen Ellyn off your list right now.

The personnel at Vinyard Place were very unorganized, rude, and very unprofessional. Nobody there seem to know what they were doing when my 97-year-old dad and I came looking for a place for my mother. I told them exactly how my mother was; she has moderate stages of Alzheimer's disease, she just broke her femur and is bedridden, and at the time she was on oxygen from being bedridden after she broke her leg. They told me none of this was a problem. They said they had to interview my mom before they could give us a price, so they could find out what her needs were, but they couldn't get out to the nursing home facility she was in in a timely manner, and I just felt my poor dad and I got the runaround. The other facilities I had visited gave me no such hassle and were willing to go out the very same day or the next day to interview my mom. After Vinyard Place told me they would except her the way she is, and they could give us a price after they interviewed her and see what her needs were, they wound up turning her down saying they could not take a bed ridden person! We wound up putting her in Vineyard Ranch who is not affiliated with Vineyard Place. Also, Atria Park of Vintage Hills excepted her, and they were very professional, but we did not choose them, because they did not have a one person room available. Needless to say we pay $7100 a month, and all I can say is it's their loss!

Would not recommend this place to anyone! Patient care is not a top priority. It is kept clean, but having clean floors does not matter when the staff neglect your loved ones. The receptionist (Becky) is very rude and does not make you feel welcome. I have personally heard the way some staff speak to the residents and it was disgusting. There are many other choices, do not settle for this place.