Anthem Memory Care

We admitted both of our parents to Charter this summer. Soon after their admission, that Leadership team left and the facility spent the summer in limbo without clinical leadership or guidance. They relied heavily on agency nursing staff who were poorly and minimally trained on care of persons with dementia. There were so many problems and issues with care, including lack of care coordination, improper response to medical conditions and no communication. New leadership is lacking and these problems still exist. Caregivers are still poorly trained and only a few are truly dedicated to compassionate care. They have also just lost two key staff from Activities and Front Office who REALLY CARED. We have now transferred our parents to another facility where they are receiving the professional, kind and skilled care they deserve. We would not recommend this facility at this time or in the future. They have a very long way to go.

They were not able to handle the needs of my loved one. They did not help my loved one to do anything, as it relates to care services, that were needed. I was very disillusioned with my experience.

Please look elsewhere. The new ED in this community is clueless, lacks leadership skills and is manipulative. No focus given to the care of the residents. Hopefully there are other good facilities to pick from.

This place is not good. The staff is rude. The management is ineffective. The food is disgusting. The care is absolutely terrible. Please, keep shopping around. There are better places out there.

My cousin was a resident at this godforsaken facility. I attended a care plan meeting on her behalf with the Executive Director, Director of Nursing and Regional Nurse. One of our main concerns was engagement, safety and supervision of residents. Clearly Grace Point did nothing to fix the problem as my cousin is now in a hospital being moved via hoyer lift and totally unable to walk. This place is bad, bad, bad news. They lie and cover things up. They don’t do anything right including giving residents the medicine they are prescribed. You have to stay on top of them all day long or your loved one will truly suffer. One nurse even read confidential information from another residents chart to my cousin’s daughter! Please, find a better place for your loved one.

Our experience was not very good at all and the main reason being the lack of staffing at the facility. We felt that they were very understaffed for what they were offering and therefore could not follow through with what they said they could provide. They required our mother-in-law to stay there for a minimum of 10 hours and would only get breaks when we would substitute. We were paying for something that we were not getting which to else just defeated the purpose of having our loved one at a community.

I was not pleased with the lack of services provided at Porter Place. They have a bunch of amenities they show you when you go to tour and when she moved in I would go visit and she would be sitting there by herself. The last straw was she told me her feet were hurting, I took her shoes off and they were extremely swollen and she needed to go to the hospital. I took her out of here after [date removed] and they still charged me for the whole month.

Grace Point was very bright and had a warm inviting atmosphere, however during our loved ones stay they were very short staffed which resulted in a lot of turnover. Since there was a lot of turnover there were a lot of inexperience workers there, and the ratio from staff to residents was inadequate. They also said they could take all levels of dementia but that was not the case, and the communication was absolutely terrible.

My loved one currently resides at Charter Glen Ellyn. Charter took over April 1st, 2019 and facility has gone downhill since then. Current executive director is very difficult to work with and many staff have quit (including some who came with her from previous employer). Majority of caregivers are agency staff and don't know residents' names or habits. I witnessed an agency nurse on her first day asking RESIDENTS their name in order to give medication. Residents are crammed in TV room during day even though there are many other areas for sitting. We are very dissatisfied with the current level of care and are actively looking for another facility.

This new company CSL took over in May 2019 and no improvements have been seen at this facility. The new staff pushed out all the people that cared for the residents. There is no one to trust with my mom. Need more help for care for the residents. I am very disappointed with the care here at this facility and considering moving my mom out of here. This company has other assisted living facilities and have never had a memory care facility. The learning curve is very slow.

They changed their name, but if you look under Clarity Pointe, Fayetteville, you'll get a much more balanced assessment of this facility. My mother was here, briefly - - and we could not get her away soon enough. It's clean, it's newish, but the management doesn't listen to residents - - and it's woefully understaffed. Lots of mistakes being made in medication, people left untended... You can find a better place. We did.

My mother who has since deceased, spent a total of two months (after paying for four) due to two major falls at this facility. One which caused a broken eye socket, then a subdural hematoma. This due to an obsession by the nursing supervisor of OSHA laws and political correctness in regards to patients having "the right to fall". I feel if a dementia patient is a high risk for falls, common sense should prevail and a facility should allow for common sense measures. The CNAs and nurses on call at this facility (with the exception of a few), seem very indifferent to the needs of the residents and are insensitive to them and are more concerned about socializing with each other. I spent afternoons there every day, with my father stepping in til bedtime because of the nonsense we would see and would often times have to assist patients about to fall while staff stood around discussing hairstyles or looking at cellphones. The only positive we saw were the two activities persons who were very kind, sensitive, and engaging with the patients. They were wonderful. We also felt the two months room and board my mother was away in hospital/rehab due to falls at the facilitys should have been refunded..regardless of what's in the contract to "hold the room" as there were many vacancies and obviously nobody lined up waiting to get in.

Our dear, dear friend was in Clarity Pointe for several weeks, during which time we visited weekly, and met with the Executive Director, Murry [removed], on two occasions. We were dismayed by the quality of care, and by the attitude of Mr. [removed] and the staff. The facility is lovely, new, and clean - - but medications were handled carelessly, oversight of residents was lax and our friend actually deteriorated in his weeks at Clarity Pointe.

We just pulled my grandmother out due to undocumented injuries we found when we visited, including bruised nose and a fractured foot. No reports were made nor did we get contacted and notified. I observed hateful behavior when care takers did not know I was there watching and when I expressed my concern, lied straight to my face. When having a meeting with the head boss, he did not show any concern. Although the place is new and nice, I whole heartedly do not recommend this facility.

WIllowbrook place is a poorly run community. The food is bad, and it is almost never fresh, everything comes straight out of a can. Everything looked very nice during our tour, but after we moved our loved one in things really went downhill. They don't clean nearly often enough, by the time they get around to cleaning her room her trash is already overflowing. They do all of the residents laundry together, so clothes are always getting lost and she has to go room to room to find all of her clothes. Most of the time I just end up doing her laundry myself so that she doesn't lose any more of her clothing. The medication service has been unreliable, we've had mix-ups more than once, and have heard the same from other families we've spoken to. The aide staff here are all very friendly caring people, but the management makes it hard for them to take proper care of the residents. I would not recommend this place at all.

Cypress Springs Alzheimer's and Memory Care is not for the very severe cases of Alzheimer's. the facility is beautiful and new but no experience iin handling Alzheimer's patients with aggression or if they cannot be easily redirected. I would recommend it for mild Alzheimer's but not the later stages. My husband was in there only 3 days before they called 911 because they were not equipped to handle him. While he was in the psych hospital for 17 days -- they still had the nerve to ask for the full months charges. Then they want me to pay $20 per hour extra to hire a 1 on 1 CNA for him. I have appt with different nursing home tomorrow with Emeritus. If I like them, I'm moving him out of Cypress tomorrow. ONLY recommend Cypress Springs if your loved one has very mild dementia.

This place is a terrible place to send a love one. The girls are always short staffed and over worked. I cannot imagine them being able to care for someone how they should with not having the proper staff. I went on a tour and thought this place would be great for my loved one. They made a lot of promises that they did not follow through on. The marketing lady expressed there were are always activities going on however I found that not to be true. I eventually moved my love one out and to another facility which is awesome!

The place is like a morgue! No life whatsoever! Extremely disappointed with new management!

We did not have a positive experience here. The decor is beautiful, but the staffing is totally inadequate. We felt that the both the quantity and the quality of the staff was below any acceptable standard. When we raised concerns with management, we were patronized and ignored. And we were concerned about things like urine soaked sheets, lack of supervision, horrible food, etc.

Continuously understaffed leading to poor quality of care for the residents. Management is slow to respond to family concerns and lacks a genuine concern for their residents. There are far better alternatives for memory care facilities in the area. Don't waste your time touring, just cross Autumn Leaves of Glen Ellyn off your list right now.