Angels Senior Living

if your loved one is high functioning, then Hudson Manor would not be a good place. cleanliness was an issue here - they replaced the floors with nice vinyl flooring, but then cleaned it with a product that made it extremely slippery. they also had big humidity issues. so that in combination with the slippery floors almost caused both my loved one and myself to slip and fall. this was an obviously really bad thing. the air conditioning unit in my loved ones room never worked properly. the staff overall were pretty friendly, with the exception of the main guy [name removed], who is the director. he's very rude.

If you want to see your loved one in memory care over-medicated, falling, and being taken to the hospital, this is the place to be. They' seem nice, but they sold me a bill of goods that was not the case at all. They're fake.

We felt like this community was very dirty and not a place to visit.

Food at Palm Terrace assisted care is not appetizing, except for the peanut and butter. Front door of the facility is left unattended and unlocked after 9 pm. Poor security leaves the elderly residents vulnerable to Intruders.

This place is very clean. The working employees are dedicated, loving individuals. Biggest Problem: Never more than one at a time with very little employee retention. My Aunt has been there since 1/2018 already looking for another place. Management is not friendly nor engaging with residents. Residents are promised certain services that continue to change or disappear. The day of move [removed] a week ahead), floor in apartment was not finished, apartment was not clean, air conditioner was not working properly, bathroom around the sink: still not repaired. We had to go looking for pendant, key, and toilet paper. Many promises, no follow through. Awful.

We did not like this community. The staff did not return repeated calls before the imminent move-in, which we took to be a sign of either disorganization or lack of adequate staff, and ultimate lack of customer care. While the community was clean, and offered the usual activities, the care was impersonal without demonstration of rapport and compassion. We could not recommend the Angel Senior Living community at Connerton Court in Land O’Lakes, Florida

Residents' phones haven't worked for a month now! Receptionist screens calls; no way to get past her to talk with someone in charge! Caregivers are kind but seem to be under a lot of stress. Food quality has gone downhill in the past year. Example: simple sheet cake for desserts, using liquid eggs instead of fresh (no eggs to order any more). The facility still looks new & kept up.

My mother was a resident here for about 6 months and after having to move to a facility that she could get better care they lost some of her belongings. They eventualy found them but i could not get there to retrieve them and they would not ship them so they threw them out.....So I would be very weary of this place

The basics are not met in memory care at the Lodges. My mom has gone into the hospital 4 or 5 times due to dehydration and UTI over and over while in the lodges care (or lack of).. They do the bare minimum and most staff do not speak english and all the patients are english speaking so cannot even ask for their basic needs or ask for help. The staff cannot converse with them which is greatly needed in memory care and in general Angels senior care seems more concerned about the money than anything. I put my mom there as there was a fabulous director and memory director when she was first there but now under [name removed] direction 5 memory directors have quit, there is no basic care of helping patients clean, brush teeth, changing, and absolutely no oversight as to what the staff is doing as it's a closed giant room. It's currently being investigated and may get better for a while but if it stays under [name removed] direction will surely go back down as he does not care.

My loved one was previously a resident at Angels Senior Living at Dunedin and the entire experience was terrible. The place was disgusting, I moved my loved one out within the first month. I would never recommend this facility to others.

Our family had an in person tour with Hudson Manor and I wouldn't recommend AT ALL. They had residents "staged" in the lobby area watching TV. They were all in wheelchairs and practically comatose - appeared to be drugged. No parking AT ALL. We got a brief walk through the lower level, and then we left. This place is more of a nursing home than an ALF.

We had our Aunt there for 8 months. We were promised many things, but it seems the HUGE staff turn over makes consistent care difficult. So disappointed and very traumatizing to have to move her . She is a happy in a new place, but still very upset that Angels never addressed our concerns.

I toured this place to find a place for my mom. I don't understand how this place has such a high rating. The place is run down and dirty. The furniture is peeling. The place is shabby and dirty. This is a terrible place.

I have a parent in the Angels at New Tampa. It was pretty darn good at move in. They went from a selection of two entrees for dinner to no selection. Hot dogs are often on the menu. Services change with no notice to staff or clients. Med service isn't consistent with timing. Seems to be a lack of thought to changes in staff roles and duties on residence. Laundry pick and who does what has gone from outstanding to poor.

I am moving my mother out. No stability. The Executive Director is rude and abrupt. Now there is another Head Nurse. I thought the one was very caring and hugged my mother often. You don’t get that often. Most people aren’t caring enough. There is a high turn over. I now have to take my mother out of the MCU and people should not look at the beautiful place because that’s all it in. My mother falling to many times and the Executive Director told me that the staff was well train. Not true. I have seen the people just standing in the kitchen and the nurse in the office while residents left alone in the TV area. No wander why they are at risk of falling. I am very disappointed in the treatment of people who have paved the way for us all. They deserve to be taking care of! It’s even sadder that I feel they might mistreat my mother if I say what is on my mind. The Executive Director is not a good person I think. I overheard the staff talking about her. :(

I was very disappointed. Driving up to building, had no curb appeal - run down looking & dead plants. Interior very dated, rundown and untidy. Not homey feeling. Appeared to be understaffed. I would not feel good about having my mom live there.

Went to facility 20 min before my scheduled time and no one showed up for my tour. I waited an additional 10 min. Plus no one called me that whole day to apologize. I understand things happen but let me know something.

I was disappointed that I made an appointment and they did not expect me. They accommodated me and took me around, something was not communicated. I made arrangements to have an assessment for my aunt when she was in rehab. They did not get back with me in a timely manner. I had to find out thru someone else she was not accepted. The facility was fine but it was not a good experience.

there was no one to greet me at the reception desk. Staff did not smile or ask if they could help us. Katie [Removed] was wonderful and showed us the facility when she got there. The clients were wandering around unescorted out of the building and the one lady we were talking to in the lobby was delusional. Memory Care unit smelled of urine and there was not adequate staff for the patient load if you ask me. I did not like the staff interaction and there was no smiles or hugs. Medications were handed out willy nilly as the patients came out of rooms odd. Would possibly consider the new facility being built at Idlewild but it will not be open until July.

Very understaffed, the employees Care but are so overworked and understaffed that they are exhausted and miserable . The managers don’t help or care about anything. If something breaks it takes forever to get it fixed. Residents have to go months with broken toilets or mold in their rooms.