American House Management Services

Due to unexpected health problems, my mother had to return to the hospital after only two days. During her short stay, I found the staff to be very concerned and attentive to her needs. I hope that she will be able to return there again after she completes her rehab.

The management and staff at American House - Dearborn Heights are friendly, compassionate, and patient. They make the resident experience feel safe and comfortable, physically and mentally. The 2-bedroom villa apartment is very roomy and close enough to go to the main center for a tasty lunch. With Dearborn Heights being centrally located, it is easy to arrange transportation to doctor visits, shopping, and church. I am quite happy my mother chose to move to this American House location.

We were shown a dining hall where there are servers and everyone comes to eat. The memory care patients do not participate in there they are brought simply a tray. We were shown all these "activities " and places for the patients /residents to go... memory care DOES NOT participate unless there is someone to take them and of course they are short staffed so activities (outside of coloring at their tv room) are limited. Of course it's expensive which all places are but we are aware that our loved one needed more than we can give at home

What we like the most about American House is the small long term staff of housekeeping and activity directors. Friendly office staff.

The cleaning staff etc are very kind and friendly. The kitchen staff are attentive to different needs and friendly. The administration isn't the friendliest. You will see them at their best when you're shopping for a facility. They have a lot of entertaining experiences for those who choose to be involved The medical side is leased out to another company and if one needs medical backup I'd recommend doing your own research on that company. They cover many facilities. Theres a lot online. Very little medical there. The boss nurse is a LPN ( when she's there).

Unfortunately, my Mom was not able to stay at the American House very long due to a number of reasons. However, American House was very supportive. They were great about setting up a medical team and other services. Overall the staff was great . The only concern I did have is that cost of assisted living did not include the distribution of medication , that was a separate cost .

We like the fact that the facility is smaller and unassuming. A small, home-like feel, no elevators (which are confusing for our mom).

It's a nice, clean, and friendly atmosphere. The food has a lot to be desired.

My loved one is currently a resident at American House Elmwood Senior Living and overall everything about her experience at this facility has been very good so far. The care provided to my loved one at this facility is very good. The staff is very friendly and engaged. The facility is clean and free of any odors. I would recommend American House Elmwood Senior Living to others!

The reason I didn't give 5's is because 5's would imply perfection. There isn't anything specific they need to improve, but the place isn't perfect. They are willing to work with you to make your family member feel at home.

We like American House Farmington Hills. The staff are great, and the surroundings are very clean. I would highly recommend it to other families in need of assisted living.

Moved my folks in after my dads stroke, and before covid. The activities are great, and they take time with each resident. After covid. They really have done a nice job getting the community together for group activities and outings. Dad has made many new friends and enjoys the music activities and other special events. He also enjoys the meals and he says "they serve good food" the staff is very friendly and they always have a moment to bring a bit of happiness to his day. When my mom passed away, they were very supportive, and very kind.

Our family had an in person tour with American House Westland and from everything we saw it seemed fine, but the community is a little to small for us and the location is a little farther away. Their activities director had recently left, but when we were on the tour there was a gentlemen there that gathered the residents into a room to sing and play the guitar which was nice to see. The community itself is also nice and neat.

It's in a bad location, and a scary neighborhood. The tour experience was good. There are two buildings. The building without the cafeteria was newer, and better.

This is a clean and friendly community. It needs help with activities and meals and dining. I would recommend the staff pay more attention to the residents needs in meals and activities. There are three meals a day served to the residents, and occasionally there are choices for the residents to choose from. The staff communication with the family is pretty good.

The care is good. My loved one is not too keen on the food. it seems less than perfect. I was quite impressed with the overall atmosphere. They had an event for the grandparents which was quite nice. They also had a senior olypmics. I was quite impressed with the amount of participation. The outside decor is lovely. I can't wait to see the Christmas decor. We picked this community because the location is near other family members.

So far the experience has been good. My mom is not very happy, but she said that they are very nice. She just wants to go home. I wish I could afford to have her a companion that could be with her at least at night.

Generally our loved one is well taken care of because we are vigilante and always bring up any concerns we have. We have had issues with our loved ones medication that we needed to go up to cooperate to get resolved which was very frustrating. We also were told that the care takers had extensive and extreme training with memory care patients, but we felt miss lead by that. We have not overly been pleased, a lot of times we see the care takers on their phones and not circulating around the community looking after the residents. However, on a plus the activities director is phenomenal, fabulous and really engages the people and tries so hard to bring on new activities. Everyone at the front desk is great, the place is pretty clean and overall our loved one in content. Hands on care - needs to be more responsive to the suggestions and questions.

Our tour with American House was good but the facility itself seemed to be older and dreary. We wanted a more bright cheery environment.

Our first tour. I prefer the studios in the back building. They are adequate. Nothing too fancy, just what is needed. They do have a fall protocol in place. The price is good. The care is provided by a third party. That is my biggest concern.