American House Management Services

Really nice and very beautiful. The food is great! My mom is just not comfortable socializing with people she doesn't know and making new friends so we're kind of stuck. It's a nice, comfortable size with 50 people or so, not hundreds of people like some places. She just doesn't want to go to any assisted living. We heard that there was a higher level of food here because chef's designed the menu so we were sure to have lunch here and it was excellent.

My girl friend's mother lives there. It's a one story building so they don't have to deal with elevators so that helps a lot becuse a lot of the older people don't like elevators. I have to give them a five because they're just wonderful for my friend and her mother.

I like this place very much

Very nice place.

We chose American House because of the familiar location and I liked the fact that it is all on one level so there are no stairs which was important. It also just looked like a nice facility and the staff were friendly. The apartments here are decent size and very clean. Overall it is a nice place with great staff, good food, and we would recommend them.

I would recommend the community to others, for their loved ones. The staff take great care of the residents. It would be nice to have a stronger Physical Therapy program here. Some of the activities include bingo, entertainment, and more for the residents to choose from.

American House Sterling Heights Senior Living gave a very informative tour. Their staff was very friendly and knowledgeable and answered all of my questions. The community itself was quite nice. It is very clean and beautifully maintained. It was not quite the right fit for my Dad, the community we chose was a smaller community, we felt American House Sterling Heights Senior Living community would be a bit overwhelming for my Dad.

The tour I had taken at this community for my loved one went fine and I would recommend it to anyone. The staff where on time to our appointment and made sure to answer any questions my mother and I had for them. They had a very clean property with lots of great amenities available to all of the residents. It was just not the right fit for her in the end decision.

It's been very good for my mom since being in such good care. I like that they have activities, they keep them very busy and engage through out the day. The meals have been good. The staff helped my mom out and accommodated her during the passing of my dad.

We are overall pleased with the positive atmosphere. It is nice to see my mother-in-law happier and starting to try activities. The staff are nice and respond well to feedback for improvement. The community is always kept clean. My mother-in-law enjoys her meals. I like the change in her overall confidence!

Great chef and meals. I think the chef is a nutritionist. Just fabulous. Great people. Great Place.

Due to unexpected health problems, my mother had to return to the hospital after only two days. During her short stay, I found the staff to be very concerned and attentive to her needs. I hope that she will be able to return there again after she completes her rehab.

The management and staff at American House - Dearborn Heights are friendly, compassionate, and patient. They make the resident experience feel safe and comfortable, physically and mentally. The 2-bedroom villa apartment is very roomy and close enough to go to the main center for a tasty lunch. With Dearborn Heights being centrally located, it is easy to arrange transportation to doctor visits, shopping, and church. I am quite happy my mother chose to move to this American House location.

Sweet staff that have gone above & beyond. Clean, organized facility. Only concern was the medication wasn't given at set times. I know staff is busy, short-handed at times etc...

I would recommend to others but would clarify that the rooms are small without room A/C. However the people are very nice along with the management which makes it work for people like my mother on a low budget.

You need to ask a separate question about the medical team, because they are technically separate! You pay a separate bill and they technically do not work for American House, but they are certainly part of the reason they are getting a 4 instead of a 5. So maybe you should ask the quality of medical (nursing) care and friendliness of nursing staff. Maybe those should be questions 9 and 10. The feedback that the nursing staff could use some retraining. My uncle (who lives there) says some of the nursing staff is rude and dismissive and will actually be talking on the phone while escorting him in the hallway. Which is super rude.

My mother has been there for one year. It’s very clean. Food is very good. Just know that lunch is the main menu and dinner is lighter. They pick up trash & make the bed daily. Clean the apartment once a week. Wash clothes & fold once a week. Clean sheets every 2 weeks and remake the bed. However, some times the medication and food delivery to room is late. Overall, when it is my time for being in an assisted living home this is the place I plan to move to.

for memory care as they only bring them to the activity if there is staff and that never happens. As with any place in healthcare, you get the ones that this is their passion and calling and you also have the ones that are just there as a "paycheck ". Admin staff is amazing!!! Our loved one is in memory care, and doesn't get to participate in all the activities due to short staffing and they don't have anyone to cover. That's probably the 2nd biggest issue. 1st is the staff that just wants the residents to be in their room. Memory care is already hard enough on the person.

Overall it's above average. Being clean, having a lot of planned activities, and the price stand out the most. The rest about average.

The facility that she is in is the detached non-assisted living section, my knowledge of the inner, assisted living section is going to be very limited. Cons: Minor repairs take longer than expected. There is one single handyman for all the facilities there. Simple repairs such as fixing a door skirt to keep the snow out in winter time, took over a month to complete. A task that took about 15 minutes to install once started. The sidewalks and parking lots are in a bit of disrepair. The residents have complained multiple times. This is a trip hazard for many of the residents. Long story short: upkeep is lacking a bit, and it makes for concerns for trip and fall safety. Cafeteria food is apparently REAL bad. They recently had a resident meeting to get these cons addressed and the only answer they got was a "we'll see" so hopefully they get fixed soon. Pros: most of the staff is wonderful and nice to the residents. They are treated with respect and are well looked after for their needs. Medical staff on site is helpful and schedules plenty of programs for the residents to assist with fitness, balance and do it in a fun way for the residents. The events planner there is a great person, obviously loves her position and the residents she plans outings for, actively engaging the more introverted people to get out and be a part of the community. Which brings my next point, the community is great. Nearly everyone in the community is friendly and accepting. They have stared suggesting & adding activities to the calendar for all the residents to do and enjoy at free/VERY reasonably prices. The apartments themselves are spacious enough and well constructed. (Again I have not seen the assisted living portion but I'd imagine it's similar) All in all, the facility is great, and I believe it offers everything my mom needs to thrive, both physically and mentally. But I believe the upper management there leaves much to be desired. All of the above Cons I've had can be directly traced to the upper management of the facility. Other than that, the place is clean, well put together, both physically and community wise. 8/10 would recommend.