American House Management Services

Before I moved my aunt into the American house facility a nurse came to her house and said they would be able to change her suprpubic catheter but when I moved her in they said they couldn't legally change it. I set up a home care nurse to change it every 2 weeks. One Saturday my aunt called me in the morning and said the catheter bag was leaking all over her leg, foot, shoe and chair. When I got there at 11:10 they said they called the nurse on call because the staff working wasn't allowed to change the bag. At 4:00 I was still cleaning up from the leaking bag and no one had heard from the nurse. I had to change the bag myself because I didn't want her going to bed with it still leaking. The following week I called Homestead and left several messages asking for them to call me to discuss the leaking urine bag. I did not receive a call back until I emailed them that I was moving my aunt. The food was ok. My aunt didn't love most of it. To enter or leave the memory unit you had to ring a bell and wait to be let it or out. One time my husband waited 10 minutes to get out. There were times when I was trying to leave and would ring the bell and wait because the aids could be busy but several times I would walk to the end of the hall and find the aid sitting at the table on her phone. There were also times when the aids working in the unit didn't have a fob to let you out and you had to wait until someone in the other memory unit came and let you out. The unit smelled bad most of the time. I don't know that they had activities for the memory unit. My aunt stayed in her room most of the time. Some of the staff were very nice to my aunt and wouldn't hesitate to help my her. [name removed] in the office was always nice and would help me with anything. She made sure I was able to get in and out the day I moved my aunt out.

The Medical Team is absolutely terrible. They let go everyone who actually cares. Their HR department discriminates. American House is going downhill the longer they allow TMT to reside inside their building.

The people working day to day with memory care patients are not properly supervised or trained. Not all but most There were so many items that were lost or ruined in the laundry. I would not take my dog to this place.

My Mom was a resident in the memory care unit, which was staffed by an outside agency called "The Medical Team." They were not properly trained, & most of the staff were lazy & did as LITTLE as possible. A member of our family was at the facility every day, and yet my mother still suffered multiple injuries, including a catastrophic hip fracture while she was in hospice care, which accelerated her death significantly. The caregivers were not trained to provide hospice care, or to dispense medications after only 3 days training & no medical credentials, but that's how The Medical Team was run. The memory care unit is NOT a safe environment for the residents! It is my understanding that the Medical team has been removed from this American House facility.

Our family had an horrifying experience with American House and we would never recommend this community to other families. Our loved ones room was rarely cleaned and had a very strong smell of urine in it. They rarely fed our loved one or helped our loved one eat. They were attentive whatsoever and just ignored our loved one in every area. We could not trust this place at all.

We didn't make it past the front door due to the horrible smell.

If you hate your loved one, then look no further, this is the place for you to move them. If your loved one enjoys laying on the floor after a fall for hours on end with no one to come to their rescue, please apply today! If your loved one requires memory care and you want them to be unsupervised for 24 hours or you want them sitting in a dark room in their pajamas and filth all day, this place will fulfill your wildest dreams. If your loved one prefers zero mental or physical stimulation and unkind/untrained "medical professionals" taking care of them, please consider hiring the med team. If you're like me, and all you want in the world is for the person you love to be cared for with kindness, compassion, and proper training, then myself and my entire family would strongly suggest that you run as far as your legs will take you to get away from this absolute abomination of a "living facility". Terrible food, cold and heartless care team. Just awful. A year of misery.

Need to reschedule appointment. Contact person [name removed] was out of office.

The moment we approached the facility I knew we could not settle there and be comfortable. When we went inside to speak to the manager there seemed to be some confusion about us being there. I mentioned to someone that we had an appointment to tour the facility and someone (the manager?) looked on her computer and found our name. It was apparent that we were not expected or maybe forgotten. The lobby or common area (same, same) was crowded with residents. As we were taken on a tour of the residents of the main facility we were shown the various areas for meetings and activities. However we were not shown any rooms. It was just as well since the rooms, from the doorway, appeared to be small and reminded me of a room in a rehabilitation/recovery center. Then we were taken back through the loby/common area and through the cafeteria/dining room. I noticed there was one "choice" for the menu so everyone ate the same thing as it would appear. The building smelled bad and was not appealing at all. We exited the cafeteria to the outside to walk across the driveway to see an independent living unit. There are no included perks with these units so if you want to eat lunch at the main facility you must go outside and cross the driveway to enter the cafeteria. The cost for food is extra above your rent...and you pay your own utilities. So much for retirement living.

We had a horrible experience with American House Westland Venoy Senior Living. They stole from us many times. As the pandemic progressed, it was harder to get into the community to get my mothers stuff out. I called and let them know that I was going to move her stuff out as soon as I could come in to get it. They called back and said that her stuff was gone. They stole the things they were able to carry out and left the heavy furniture. I reported them to the police and after trying to work with them, they started getting nasty towards me. I would not recommend this facility to anyone.

As a member of the medical industry, I am highly concerned with American House senior Living's unprofessional management, unskilled caregivers, understaffing, substandard resident care, frequent turn over of employees, and unsatisfactory meals and nutrition. Consumers Beware!