American House Management Services

Overall our experience with American House Dearborn Heights has been a good one, although there are a few areas they could work on. The facility itself is very nice. It's very clean, and has a very bright airy feeling, there are lots of skylights and windows. The staff is friendly for the most part, although I've had some issues with the medical team. My loved one has a few specific care needs and some equipment I had to teach them how to use when she moved in, and my instructions didn't seem to get passed along between shifts. I had to repeat them multiple times to different people over the course of the first few days. My loved one has also had some complaints about the food.

They are doing a pretty okay job. The quality of food is something we aren't very thrilled with. The activities are about average. The staff and the cleanliness of the facility is okay. Some improvements could be made, but other than the food, no major complaints.

This American House community seems to be the oldest of the chain in the area. They also seem to be the smallest too. It is not a bad community it is just too small and a little outdated for what we wanted and were looking for.

Positive: Rooms were clean, cafeteria was inviting, residents were friendly, happy and clean. Negative: Office staff rude and condescending. The stench of Marijuana was often present. Med team was and is the worse. Sarcastic when asked questions (we are new to this and had many questions that were dismissed or left with the impression of "just another annoying family". Overall, American House is ok. Priced well for families don't have time to fully investigate.

My father was not there very long. The staff is very friendly. Apartments were a good size, the location was perfect for our family.

The staff were very nice and accommodating. Facility was clean. Therapy staff were nice. Imesha was truly professional and made my mother’s stay more tolerable for me. Having a parent ill and out of their home is very hard. Imesha was extremely kind and the gold standard for nurse case management.

I have to clean certain things myself. I won't recommend it especially if the person wasn't totally independent it. The food is not always good and they can't keep good help. The people there are friendly but the facility needs to have some improvements.

The manger was great, the place was clean. The food wasn't good and the kitchen staff played loud music that was not appropriate for elderly people.

My major problem has been receiving my mail and the parking is a nightmare.

American House tries to work with families to be as accommodating as possible...They provide a variety of activities and special events throughout the year. They had just hired a new nutritionist/chef...prior to that the food was rather pedestrian...

My husbands room is very nice, but most says get us left alone all day. I thought it was more assisted living, but found out it is enhanced independent living. I think he needs more care. Some of the staff members are nice, but many don't seem tuned into the needs of the residents.

The care staff is contracted by a third party. You pay the facility separately from the contract staff. The contract staff is not that attentive. Based off of my experience, I would not recommend American House Elmwood.

I would recommend American House. They have changed health care and it's better now, but they take a really long time to respond when the button is pushed. The food is very good. The office is very helpful.

We picked this community because, they accepted the Medicaid waiver and its location to family.American House Westland Venoy is a nice residential property. It's clean and offers activities for its residents. There is a steady turnover in staffing.

We toured American House Sterling Heights Senior Living during our search for Independent Living for our loved one. The Assistant Director gave us our tour and she was great! The facility was okay, but a bit too small for my loved one's needs.

Everything is pretty good, except for the meals. I would recommend this place though. It was cheaper than the other places. I would say, I have made a lot of good friends here. The heat, water, electricity I have never had a problem with. You can have one small pet here. The meals are small and not that great. The staff is nice though.

the front desk staff at American House are very friendly, but there is a serious problem with the aides who work here. there were many many many times when my aunt was not taken care of in the morning. the lack of morning care would go on for hours and my aunt would end up sitting in her own waste by the end of the day. we noticed that this was also the case with other residents. there's a woman who works with either the pharmacy or as a med tech by the name of [name removed]. something was not right with her. she or they were always "running out" of my aunts pain medication, but no other medication she had was ever short. I'm not making any accusations, just saying that it was odd... my aunt had an emergency pendant necklace that she would press if she needed assistance with going to the bathroom or help with getting up and about. the response time was 15-30mins, but when they came to help they would turn it off upon leaving. so often times my aunt had to turn it back on and she may not have known it was off in other moments. simple things that we thought would be taken care of with patience and love here weren't, and it was just very frustrating. the food was okay and the room was nice. the bathroom did not have what I would consider to be a handicapped shower. it was regular sized with a shower curtain - that she had to provide by the way. the shower could barely fit a shower chair, let alone a walker. in the entire time she was there, she was never able to take a shower in her bathroom because it wasn't accommodating. from what we could tell, it looked like they were updating the bathrooms. they may be out of code and are now trying to fix it, I'm not sure. they would have meetings where they addressed our concerns, or when things went wrong they would apologize and say "it won't happen again". it seems as if almost no action ever came from the resolutions they provided us. [name removed] the med tech/pharmacy liaison would say to us "its your aunt, not our people". this was inappropriate to say because my aunt had 100% of her mental capacity, she was only there for her physical needs. my aunt was not forgetful and shouldn't have been blamed for the shortcomings of others. overall I would advise others to not judge this place by its cover; it looks great on the outside, but not so much on the inside. there are some situations going on here that should be looked into.

we toured American House and it only lasted about 10-15 minutes, whereas other communities took their time. the assisted living units were on the second floor, but the elevator was broken. the staff member(s) we interacted with just didn't seem interested in or eager to show us an in depth tour. she didn't willingly provide any information about the community or what they had to offer. we chose another community because American House didn't have what we were looking for.

You get what you pay for. This middle-of-the-road value. communication overall is good although they do have a different contact for each of the services we use. I would recommend this community to others.

My loved one was very content at this community during their stay. I would tell people that it is an older community. The staff were fabulous though. Since we were not able to go inside due to the lock down due to COVID, we were never able to see the inside of the community. My experience has all been during COVID.