American House Management Services

I had a nice tour of this community and liked all that was offered. My tour guide was very nice and attentive and after my tour they followed up with weekly. The management to me seems to be making sure staff are doing things correct. They also did a great job converting the facility in a retirement community from an old school.

Had lunch n tour Susan very personable helpful. Building did not have emergency generator in case of power outage.

Clean place, needs to update decor. Needs slightly more variety of activities. Health aides are friendly but not enough of them. Can take a long time when you call for help. Ok value for your money.

Needed a secure facility. They were very nice and it was clean but it was not a secure facility for elopement issues.

No vacancies at the present time. I was a little surprised that residents had to provide their own air conditioning.

Terrace building has a very small "living room" when entering the building where residents watch TV in a community setting. During the winter, I have seen residents wearing hats and coats while watching TV which is poorly located in this building because the door is constantly being opened and the cold air settles right in that sitting area. Requests have been made, to no avail, to put a television in the dining area which would be a warmer location during the winter. Not enough variety in activities for the residents. Residents need more stimulating activities. Activities on the monthly calendar do not often happen. I believe residents are taken care of, however, it's always in the best interest of the resident to have an advocate who sees that things are being taken care of. Of course, this would be the situation no matter where they were living.

Affordable, close location, free standing condo design is good and bad, more independent feel, less secure, potentially long wait for a two bedroom

Do not accept residents under age of 56.

Talk to the director about Medicaid Waiver on monday. Will accept the waiver. pets are allowed. 3 meals a day, weekly laundry and housekeeping, phone and Comcast extra, month to month, no waiting list for a studio, bring all furnishings, no shared living space, 3 people on waiting list for one bedroom, have wheelchair access able bus for trips out, has beauty shop and physical therapy, 500 dollar deposit to be on waiting list, 2 weeks to make final decision, 30 days notice to move out, 250 for the pet one time fee! 2100 for studio, 2300 for one bedroom, ask the director about chest x-ray and needed medical deposit

Studio - $1495 Studio w/kitchenette - $1595 3 meals small dogs activities Bingo

Facility too tired

This facility has nice studios, spacious & clean. Sales staff, [name removed] & [name removed] are wonderful. A special thank you to [name removed]and [name removed], they are phenomenal. This however is NOT A LICENCED NOR SECURED memory care. One employee went as far as to say she was not going to go get my mom if she left the facility because she was older & wasn't about to go chasing after her. I was completely transparent about my mom's condition, told them she is exit seeking, & AFTER an assessment with THEIR medical team, I placed her with their recommendation. She was there 3 days & they asked me to come get her so I did. She was hospitalize for 13 days. During that time American House SH called to dismiss her. The Medical team supervisor [name removed]and Nurse [name removed] seem in over their heads for what goes on at American House SH. The business was fair & refunded my mom's money immediately. My mom ended up displaced & scrambling for a place to live at her end stage of life and it didn't have to be. She deserved better.

Not a good rating overall... my mom is bedridden so she doesn't do any activities. Most of the Medical Team staff is very unfriendly with the exception of a few that are compassionate and very nice. Food is horrible. Honestly the place is horrible and would not recommend to anyone

The facility charged over [removed] per month for full assistance yet many days they did not assist my mother with her bath's, take her down to meals or make sure she took her medicine and I also found pills on the floor. All of this was discussed with the facility. I would not recommend this facility to anyone needing additional help. It's okay for people who don't need assistance. For those you need transport to the dining, help with bathing and medication - this is not the place to put your elderly parents.

The move in was easy, of course. But they have to get you in as a bare minimum before they can not do what they promised as well as they promised to do it. They do not seem to deal with incontinence very well. They don't want to wash more than one trash bag of laundry a week but still complain about the amount of laundry being too much. They never stated there was a laundry limit or that incontinence was a special care need that they don't accommodate. Housekeeping isn't on top of keeping the floor clean either. If you know the resident pees on the floor in the bathroom, it should be checked daily and cleaned. They do not. A family member does it themselves. In addition to laundry they say is too much. They took then returned the only bag they took stating it was too much. Someone there got hold of the new debit card just received for the resident and made a month of Amazon purchases. We know it happened there because the card wasn't used anywhere else and was set up only for the facility to bill to. They do not communicate with the family unless put on the spot. They were not helpful with communicating with the pharmacy/doctor to fix several issues with how the scripts were written and filled. I would not recommend for any high needs resident. Not good with Parkinson's patients who fall a lot and are incontinent. The facility should have laid out, in a clear resident care plan, what they do not do and expect family to do. Too much money being paid for the amount of work still being done by family.

I would recommend the community to others for their loved ones. This is a good value for me. Each American House depends on the location and community. This is the best one I have been at. This a good location, it can be hard to get deliveries. The community has transportation available for the residents. There is a podiatrist and barber that come to the community.

Dad did not like- very nice people but no air and did not like floor plans

I am not happy with the care at this community. The restrooms do not have fans in the restroom. It appears that they do not have air conditioning. It does appear that a few things are missing from his personal belongings. It appears that they do not always have a lot of staff members at times to help with the care of the residents. The menu seems to be appealing. I would suggest that other families tour this community.

At first glance it appears to be a very nice place. Some of the staff are TRULY very nice and helpful. Some simply put on a good front. The food is NOT all that good. The med team that's supposed to be wonderful.....not so much. I think they will know what I am talking about. If you or your loved one needs a place to go, where you know they will be cared for with love; find a place that has security cameras all over.

I did not have a good experience at American House. There were several things that should not have happened that did happen. 1. They are to help new people meet the other residents in the building. This did not happen. They left my mom at a table in the dining room by herself, placing her at a table with a woman that was known to not eat in the dining room. This was not a new woman - she has lived there for 3 years and picks up her own tray of food and takes it to her room. The woman specifically told me that she prefers to eat alone and if she picks up her food she doesn't have to pay the food delivery fee. Another new woman they sat at that table the weeks previous to my mom moving into this building, didn't like eating alone and began to pay the fee to have her food delivered. 2. There was an argument the 2nd weekend that my mother was there between the cook and one of the young ladies that pass out the food. Mary was slamming dishes and food around. This wasn't the only time I saw the cook do this. It was quite loud and upset my mom and some other women there in the dining room. 3. They consistently woke my mom for breakfast, my mom, in an attempt to try to meet people, would get down to the dining room - only to be served oatmeal or cereal with no milk. There is a refrigerator right next to her table. Sometimes she would get there and have to wait 45 minutes for her breakfast, not being served until 9:15 am. 4. One day she overslept, and didn't get to breakfast until 10:00 am. They told her they couldn't give her anything and she could get some juice and just wait until lunch. She is diabetic - nobody asked anyone to cook anything - if isn't that difficult to give someone a bowl of cereal. 5. She apparently fell and they never notified me. They picked her up and put her in bed. 6. The required emergency button, residents pay to wear - they do not answer. The button was pushed - they came over 10 minutes later. 911 came before anyone checked on her.