American House Management Services

Like anywhere some staff are great and some are rude and not good carers. Same breakfast everyday...Hard boiled eggs toast and juice. Boring, other food was alright. No memory boosting activities. LO in room all day with no one to talk to, so felt isolated. No snacks or fruit given, had to buy water since non was offered other than mealtime.

I had drove by this community for the a possible tour for my loved one and decided to not go in when I had passed the building. I was not impressed the area at all and everything just seemed a little to messy for my liking. The scenery could use some improvement.

I had a nice tour of this community and liked all that was offered. My tour guide was very nice and attentive and after my tour they followed up with weekly. The management to me seems to be making sure staff are doing things correct. They also did a great job converting the facility in a retirement community from an old school.

Had lunch n tour Susan very personable helpful. Building did not have emergency generator in case of power outage.

Clean place, needs to update decor. Needs slightly more variety of activities. Health aides are friendly but not enough of them. Can take a long time when you call for help. Ok value for your money.

Needed a secure facility. They were very nice and it was clean but it was not a secure facility for elopement issues.

No vacancies at the present time. I was a little surprised that residents had to provide their own air conditioning.

Terrace building has a very small "living room" when entering the building where residents watch TV in a community setting. During the winter, I have seen residents wearing hats and coats while watching TV which is poorly located in this building because the door is constantly being opened and the cold air settles right in that sitting area. Requests have been made, to no avail, to put a television in the dining area which would be a warmer location during the winter. Not enough variety in activities for the residents. Residents need more stimulating activities. Activities on the monthly calendar do not often happen. I believe residents are taken care of, however, it's always in the best interest of the resident to have an advocate who sees that things are being taken care of. Of course, this would be the situation no matter where they were living.

Affordable, close location, free standing condo design is good and bad, more independent feel, less secure, potentially long wait for a two bedroom

Do not accept residents under age of 56.

Talk to the director about Medicaid Waiver on monday. Will accept the waiver. pets are allowed. 3 meals a day, weekly laundry and housekeeping, phone and Comcast extra, month to month, no waiting list for a studio, bring all furnishings, no shared living space, 3 people on waiting list for one bedroom, have wheelchair access able bus for trips out, has beauty shop and physical therapy, 500 dollar deposit to be on waiting list, 2 weeks to make final decision, 30 days notice to move out, 250 for the pet one time fee! 2100 for studio, 2300 for one bedroom, ask the director about chest x-ray and needed medical deposit

Studio - $1495 Studio w/kitchenette - $1595 3 meals small dogs activities Bingo

Facility too tired

What we think the community could improve on would just be the overall compassion, attention to detail, attitude, meeting dietary needs and actually providing the agreed upon services and following expected protocols.

This facility has nice studios, spacious & clean. Sales staff, [name removed] & [name removed] are wonderful. A special thank you to [name removed]and [name removed], they are phenomenal. This however is NOT A LICENCED NOR SECURED memory care. One employee went as far as to say she was not going to go get my mom if she left the facility because she was older & wasn't about to go chasing after her. I was completely transparent about my mom's condition, told them she is exit seeking, & AFTER an assessment with THEIR medical team, I placed her with their recommendation. She was there 3 days & they asked me to come get her so I did. She was hospitalize for 13 days. During that time American House SH called to dismiss her. The Medical team supervisor [name removed]and Nurse [name removed] seem in over their heads for what goes on at American House SH. The business was fair & refunded my mom's money immediately. My mom ended up displaced & scrambling for a place to live at her end stage of life and it didn't have to be. She deserved better.

Not a good rating overall... my mom is bedridden so she doesn't do any activities. Most of the Medical Team staff is very unfriendly with the exception of a few that are compassionate and very nice. Food is horrible. Honestly the place is horrible and would not recommend to anyone

The facility charged over [removed] per month for full assistance yet many days they did not assist my mother with her bath's, take her down to meals or make sure she took her medicine and I also found pills on the floor. All of this was discussed with the facility. I would not recommend this facility to anyone needing additional help. It's okay for people who don't need assistance. For those you need transport to the dining, help with bathing and medication - this is not the place to put your elderly parents.

The move in was easy, of course. But they have to get you in as a bare minimum before they can not do what they promised as well as they promised to do it. They do not seem to deal with incontinence very well. They don't want to wash more than one trash bag of laundry a week but still complain about the amount of laundry being too much. They never stated there was a laundry limit or that incontinence was a special care need that they don't accommodate. Housekeeping isn't on top of keeping the floor clean either. If you know the resident pees on the floor in the bathroom, it should be checked daily and cleaned. They do not. A family member does it themselves. In addition to laundry they say is too much. They took then returned the only bag they took stating it was too much. Someone there got hold of the new debit card just received for the resident and made a month of Amazon purchases. We know it happened there because the card wasn't used anywhere else and was set up only for the facility to bill to. They do not communicate with the family unless put on the spot. They were not helpful with communicating with the pharmacy/doctor to fix several issues with how the scripts were written and filled. I would not recommend for any high needs resident. Not good with Parkinson's patients who fall a lot and are incontinent. The facility should have laid out, in a clear resident care plan, what they do not do and expect family to do. Too much money being paid for the amount of work still being done by family.

I would recommend the community to others for their loved ones. This is a good value for me. Each American House depends on the location and community. This is the best one I have been at. This a good location, it can be hard to get deliveries. The community has transportation available for the residents. There is a podiatrist and barber that come to the community.

Dad did not like- very nice people but no air and did not like floor plans