American House Management Services

I am not happy with the care at this community. The restrooms do not have fans in the restroom. It appears that they do not have air conditioning. It does appear that a few things are missing from his personal belongings. It appears that they do not always have a lot of staff members at times to help with the care of the residents. The menu seems to be appealing. I would suggest that other families tour this community.

At first glance it appears to be a very nice place. Some of the staff are TRULY very nice and helpful. Some simply put on a good front. The food is NOT all that good. The med team that's supposed to be wonderful.....not so much. I think they will know what I am talking about. If you or your loved one needs a place to go, where you know they will be cared for with love; find a place that has security cameras all over.

I did not have a good experience at American House. There were several things that should not have happened that did happen. 1. They are to help new people meet the other residents in the building. This did not happen. They left my mom at a table in the dining room by herself, placing her at a table with a woman that was known to not eat in the dining room. This was not a new woman - she has lived there for 3 years and picks up her own tray of food and takes it to her room. The woman specifically told me that she prefers to eat alone and if she picks up her food she doesn't have to pay the food delivery fee. Another new woman they sat at that table the weeks previous to my mom moving into this building, didn't like eating alone and began to pay the fee to have her food delivered. 2. There was an argument the 2nd weekend that my mother was there between the cook and one of the young ladies that pass out the food. Mary was slamming dishes and food around. This wasn't the only time I saw the cook do this. It was quite loud and upset my mom and some other women there in the dining room. 3. They consistently woke my mom for breakfast, my mom, in an attempt to try to meet people, would get down to the dining room - only to be served oatmeal or cereal with no milk. There is a refrigerator right next to her table. Sometimes she would get there and have to wait 45 minutes for her breakfast, not being served until 9:15 am. 4. One day she overslept, and didn't get to breakfast until 10:00 am. They told her they couldn't give her anything and she could get some juice and just wait until lunch. She is diabetic - nobody asked anyone to cook anything - if isn't that difficult to give someone a bowl of cereal. 5. She apparently fell and they never notified me. They picked her up and put her in bed. 6. The required emergency button, residents pay to wear - they do not answer. The button was pushed - they came over 10 minutes later. 911 came before anyone checked on her.

Didn't like this at all. Not affordable. Wasn't inviting and didn't appear to be clean. Should have given them one star.

We are not very impressed with this place. When we first contacted them, we were under the impression that the residents would be able to go to the grocery store or drug store once a week, but they only go once a month. They have a "store" in the community, but all they have is a couple of Pepsi's, some candy bars, and toilet paper. When the residents have no where to go, they should have a better "store". Also, we were informed that some of the maintenence issues in my loved one's apartment have been going on since before they moved in. For the price, and with no utilities included, they should at least be able to fix a toilet or replace a lightbulb before someone moves in. I thought this would be a supportive environment, with activities, with busses going to the store, and trips and meetings, and people having fun, and that is not how this is turning out to be. My loved one is happy about the inside of the apartment and being able to have a cat, and the set up is nice. However, they really need an improvement of staff. They need people who have a heart for other people. It would be nice if they had a better staff who were in touch with the needs of the residents.

Small studios (200 ft) or efficiency (317 ft) seems to be all they have.

It isnt a bad place. My Aunt has lived there for a year now and we are constantly getting thing fixed in apartment still. i can understand when you first move in thing happen. And if she had been living there a long time. Her water in the shower still is not working correctly after all this time. My Aunt went into the hospital and when she came home I talked to the Medical Team staff to get her lunch and dinner for sat. and sun and would see how she was doing on monday. When i called Sunday after noon t check on her she told that she didnt get lunch and waited until 2pm then called. My Aunt was told she called the wrong area and the person hung up on her. SHe never got lunch and didnt think she was getting dinner so she made a cup of soup. After she finished eating they brought her dinner. The next morning I called my Aunt and got no answer. I call the medical team to go and check on her. They called me back and she was gurgling and unresponsive. She was taken to the hospital by EMS. Her blood suger was 40. WHich was caused by not getting the proper food intake on SUnday which when i called the Maedical team I was told SOrry we forgot. How do you forget to feed someone. I still cant understand this. They wil not take the responsiblity of what they had done. My is a dibetic. Which is even more reason she needs to eat. But even if she wasnt how can this happen. Why didnt the person whom she spoke with check into it?

The facility is great but the care staff is the worst

Before I moved my aunt into the American house facility a nurse came to her house and said they would be able to change her suprpubic catheter but when I moved her in they said they couldn't legally change it. I set up a home care nurse to change it every 2 weeks. One Saturday my aunt called me in the morning and said the catheter bag was leaking all over her leg, foot, shoe and chair. When I got there at 11:10 they said they called the nurse on call because the staff working wasn't allowed to change the bag. At 4:00 I was still cleaning up from the leaking bag and no one had heard from the nurse. I had to change the bag myself because I didn't want her going to bed with it still leaking. The following week I called Homestead and left several messages asking for them to call me to discuss the leaking urine bag. I did not receive a call back until I emailed them that I was moving my aunt. The food was ok. My aunt didn't love most of it. To enter or leave the memory unit you had to ring a bell and wait to be let it or out. One time my husband waited 10 minutes to get out. There were times when I was trying to leave and would ring the bell and wait because the aids could be busy but several times I would walk to the end of the hall and find the aid sitting at the table on her phone. There were also times when the aids working in the unit didn't have a fob to let you out and you had to wait until someone in the other memory unit came and let you out. The unit smelled bad most of the time. I don't know that they had activities for the memory unit. My aunt stayed in her room most of the time. Some of the staff were very nice to my aunt and wouldn't hesitate to help my her. [name removed] in the office was always nice and would help me with anything. She made sure I was able to get in and out the day I moved my aunt out.

The Medical Team is absolutely terrible. They let go everyone who actually cares. Their HR department discriminates. American House is going downhill the longer they allow TMT to reside inside their building.

The people working day to day with memory care patients are not properly supervised or trained. Not all but most There were so many items that were lost or ruined in the laundry. I would not take my dog to this place.

My Mom was a resident in the memory care unit, which was staffed by an outside agency called "The Medical Team." They were not properly trained, & most of the staff were lazy & did as LITTLE as possible. A member of our family was at the facility every day, and yet my mother still suffered multiple injuries, including a catastrophic hip fracture while she was in hospice care, which accelerated her death significantly. The caregivers were not trained to provide hospice care, or to dispense medications after only 3 days training & no medical credentials, but that's how The Medical Team was run. The memory care unit is NOT a safe environment for the residents! It is my understanding that the Medical team has been removed from this American House facility.

Our family had an horrifying experience with American House and we would never recommend this community to other families. Our loved ones room was rarely cleaned and had a very strong smell of urine in it. They rarely fed our loved one or helped our loved one eat. They were attentive whatsoever and just ignored our loved one in every area. We could not trust this place at all.

We didn't make it past the front door due to the horrible smell.

If you hate your loved one, then look no further, this is the place for you to move them. If your loved one enjoys laying on the floor after a fall for hours on end with no one to come to their rescue, please apply today! If your loved one requires memory care and you want them to be unsupervised for 24 hours or you want them sitting in a dark room in their pajamas and filth all day, this place will fulfill your wildest dreams. If your loved one prefers zero mental or physical stimulation and unkind/untrained "medical professionals" taking care of them, please consider hiring the med team. If you're like me, and all you want in the world is for the person you love to be cared for with kindness, compassion, and proper training, then myself and my entire family would strongly suggest that you run as far as your legs will take you to get away from this absolute abomination of a "living facility". Terrible food, cold and heartless care team. Just awful. A year of misery.

Need to reschedule appointment. Contact person [name removed] was out of office.

The moment we approached the facility I knew we could not settle there and be comfortable. When we went inside to speak to the manager there seemed to be some confusion about us being there. I mentioned to someone that we had an appointment to tour the facility and someone (the manager?) looked on her computer and found our name. It was apparent that we were not expected or maybe forgotten. The lobby or common area (same, same) was crowded with residents. As we were taken on a tour of the residents of the main facility we were shown the various areas for meetings and activities. However we were not shown any rooms. It was just as well since the rooms, from the doorway, appeared to be small and reminded me of a room in a rehabilitation/recovery center. Then we were taken back through the loby/common area and through the cafeteria/dining room. I noticed there was one "choice" for the menu so everyone ate the same thing as it would appear. The building smelled bad and was not appealing at all. We exited the cafeteria to the outside to walk across the driveway to see an independent living unit. There are no included perks with these units so if you want to eat lunch at the main facility you must go outside and cross the driveway to enter the cafeteria. The cost for food is extra above your rent...and you pay your own utilities. So much for retirement living.

We had a horrible experience with American House Westland Venoy Senior Living. They stole from us many times. As the pandemic progressed, it was harder to get into the community to get my mothers stuff out. I called and let them know that I was going to move her stuff out as soon as I could come in to get it. They called back and said that her stuff was gone. They stole the things they were able to carry out and left the heavy furniture. I reported them to the police and after trying to work with them, they started getting nasty towards me. I would not recommend this facility to anyone.

As a member of the medical industry, I am highly concerned with American House senior Living's unprofessional management, unskilled caregivers, understaffing, substandard resident care, frequent turn over of employees, and unsatisfactory meals and nutrition. Consumers Beware!