American House

Our experience with this facility was wonderful. The community is very welcoming and family oriented. They're great about posting schedules and giving hand outs to encourage family interaction and participation. They have a Family Dinner once a month and encourage families to participate and come have dinner with their loved one's. The food is very good. They offer a good variety of activities and live music, they have several things going on each day. In fact, they offer more live music than any other facility in the area. This stuck out to us, as our loved one's main hobby/interest was music. Our loved one struggled with Cognitive Impairment and the staff frequently worked with him one on one through music therapy. Most facilities wanted to place our loved one into Memory Care, but this one was willing to try Assisted Living first. We're thankful for that, as it worked out very well. He did great in Assisted Living. As to my loved one's passing, I couldn't have asked for more from the staff. When he went into distress and I yelled for a nurse, they were there immediately and handled the situation very well until First Responders arrived to take over. They were very comforting to me during this time. As soon as we removed my loved one's personal belongings, they stopped the billing and reimbursed us for the remainder of the month. That's something we didn't expect and very much appreciated. I have and will continue to recommend this facility to friends and family.

The staff is very friendly and super helpful. The facility is very fine - it's one of the newer buildings they have at American House. It's very clean and neat. They vacuum and take care of the bathrooms regularly. I'm glad my wife is there under their care.

It's pretty clean. They are friendly, and nice. My loved one has not complained about the food. They offer a lot of activities. They are real nice to my loved one, and the other residents. I would recommend to other families.

The main reason for choosing American House Southgate was because it is close to my sister so that way she could go pick him up and visit often. They have been extremely helpful, especially with the whole initial move in process. They are very accommodating. He is always complimenting the food he is served and has never complained. I would highly recommend this facility to others.

We would absolutely recommend the American House Hendersonville to other families, we have been very happy.

The front office is very effective at resolving unit issues and other concerns and reaching out to make new residents feel acclimated and comfortable.

American House East II really does have that home like setting to it, it is very warm, welcoming and overall has a great family like atmosphere to it. It seems like all the staff members and residents alike are more then willing to get to know everyone and meet new friends. The director is amazing and even took over the cooking for an entire day when the chef was out sick. Everyone from top to bottom - secretary, activities director, etc is just so amazing. There meals are great and the activities are really good. There is a wide variety of things to do, but also the residents have enough privacy to just relax on their own. We would absolutely recommend this community to other families and in fact we would even move in ourselves!

Our family had an in person tour and we felt the staff members did a great job but for our loved one it was just not as cozy

Our mother had a significant decline in abilities after moving in and was unable to participate in the social activities. The overall experience and interaction with staff was stellar. They all are fantastic people. Every other category was better than expected and totally satisfying, no complaints.

Amazing Sales Team! Words cannot express how hard they work and how efficient they are. They always make my clients feel at home and confident with transitioning. Not to mention the building is beautiful and alwyas impeccable.

I toured! Loved everything about it. Lot's of activities. Smelled Great! {names removed] were very kind!

Truly impressive in every way. Caring, compasionate staff, and attentive to my mom's needs. Always cheerful, always helpful, always informative and repsonsive to mom's needs and my questions. I can't imagine a better place for my mom.

I came here during the storm, and stayed. I have made many friends.

Beautiful place, good staff, parents are happy.

Fantastic personality. The community is "alive" and active. The staff of management provide a wonderful home for my father. Thank you!

Great staff. Lots of programs. Great food.

The salesperson helped our family after Ian and I was able to come later to assist and evaluate their needs.

They really do actually care. My mother has been in several other places, and especially compared to those experiences, I find the people here to be very kind to her. They know me as well. She'd rather come home with me, but she likes it overall and is getting used to it. All the staff is wonderful - we love them. If I bring anything to their attention, they listen and get right on it, which is so important to me.

Our family had an in person tour and it was a great experience, it was very clean and overall a nice place but the price was just to high out of our range.