American House

Director is young and kinda creepy and has no clue how to run a memory care facility. Very unqualified. However the staff seems to be very attentive to all residents. I ended up putting my loved one elsewhere. Didn't want to take the chance

The location was too far for us. The building is 3 stories and up high on a hill. Has great views and the units are good sized. It did not have adequate parking for visitors. Some rooms in the common area were a little cluttered, but clean. The layout was not ideal.

When you first arrive, Everyone is nice. Then once you move In, it takes forever to get help. It seems as though they are short staffed constantly. The food is horrible. The kitchen help doesn’t know what they are doing. This has been an ongoing problem for years and doesn’t get corrected. It is horrible!!

Decent place for a loved one to live. Personal Rooms/dining rooms could use a facelift. Some verbally negative staff. Short tempered staff has been witnessed a bit concerning. Good food. Good activities except little for loved ones to do on the weekends especially Saturday's. Weigh your choices carefully before placing you loved one in the care of this and other companies

Clean and friendly at American house. The Medical Team is horrible. They have a bad system that isn't working. My mom has waited more than 40 minute before someone came to her aid after she hit her medical care necklace. My mom didnt receive her medications on time and some times didnt even receive them. If your loved one needs medical care do not come the American House.

well my mom was promised a bath twice a week shes been there about 3 weeks now shes handicapped and it seems they sit in the break room but no one can help my mother with her bathing shes not animal and it b/s I am becoming upset with this and the food portions are not enough if I have to go to corporate I will that is my mother and I love her no reason for this crap and this will not continue or she will move problem they say one thing and do another

We are not happy with this community at the time. We had to have my mom see the doctor at this community. We were advised that she needed to go into a hospital for care for a long period of time. We are not happy with the cleanliness and the community needs some improvements . they ae not keeping her room as clean as needed. We are not happy with the menu that needs some improvements . They do have activities that are offered to the residents that want to participate. We would suggest that other families tour this community for the care of a loved one.

This community felt like a nursing home atmosphere and there was a smell of urine in some places. It did not feel like an inviting place. There was not a lot of nice scenery around the community.

Too expensive and die not negotiate monthly fees. I talked to them several times before contacting a place for Mom

I toured another Elmcroft and this one had the same layout and looked the same to me. I did not like that they are so dark and that the overall feel that you get form the community is that of a nursing home. It just was not the place for mom.

I really did not like the Elmocroft's that I had toured. The apartments were dark like the community and it felt kind of like a nursing home instead of home. I wanted something a lot more upbeat for mom.

I really did like this community, but now am concerned that the staff may not be doing all that is needed. I question the time it takes for the residents to wait for help. The communication needs improvement. The community is brand new and very clean.

We were "greeted" by an unfriendly person who didn't not even smile when we came in. She showed us to the office of the person with whom we had an appointment. She explained things but without any enthusiasm or interest inus or our mom. The facility was very hard to find rooms, it had turns and twists in all the halls. Very hard for a resident to find their way around (we even had difficulty).

Looking at our experience from the beginning, I must say that I am disappointed. Yes, they have nice apartments with Washer and Dryers. Yes they have Kitchens in some apartments. When you live there and experience the lack of care when it comes to repairing these on a timely manner they become useless. Their patios are screened but the edges are fraying. Their hallways are very closed in and not that bright. Their movie theater is not really a movie theater but an entertainment room with a large screen tv. They have Ipads in the walls in their activity areas but are confusing to use. The screens by the elevators are not working all the time. It seems that they promise you something and deliver something else. Found another Independent Location nearby and it costs about the same, but I don't have a washer and dryer in the unit. I am close to the free laundry facility they have on premises and it really doesn't get used at the same time I wash, so it is not as bad as you may think. 3 meals a day and the managers bend over backward for you. They don't have a bar, but I really didn't like that option at Providence anyway. I can still buy my own drinks and bring them to the table if I want to, which actually save me money. Great move decision. Finally somewhere they care.

I didn't feel a sense of warmth or family at this location. Visited many times, didn't see anyone from the staff interacting with residents. The residents just sit around - they don't even have a television to watch in the lobby. They looked bored and I don't want that for my mom.

We toured here, and I knew right away this was not a place for my mother. It was dark and there was no body out. There wasn't any activity going on, and it wasn't a very social place at all. It didn't feel like a very happy place.

I toured this community while looking into care options for a loved one, and overall I was not impressed at all by what I saw. The staff here just did not seem to engage with the residents at all, and the community did not have a very friendly vibe in general. I also received conflicting information from various staff during the tour, which did not really make me feel at ease. Based on my experience I would not recommend this place.

My parents live at the American House in Rochester Hills and I am beginning the search for somewhere else they can live. On the positive side, the staff is wonderful--friendly and very helpful. The facilities themselves are new and attractive. The problem is the food. It's really BAD. It is demoralizing for them and I we worry about the nutrition that they're not getting.

not for us

Overall our experience with American House Riverview was not a good one. After they did their assessment they told us they would be able to take care of our loved one, but unfortunately this did not end up being the case. They were unable to handle the memory care issues that she had. Eventually they told us that we would have to look for a new community for her, and that in the meantime we would have to hire full time caregivers to watch her, which were very expensive. The facility itself seems very nice, and the staff were all very friendly, but make very sure your loved one is appropriate for the community. Either they made a big mistake in their assessment, or they just told us what we wanted to hear to get us in. Either way it ended up being a very negative experience.