Alta Senior Living

Just talked to my mom again about the long wait time before someone came to assist her to the bathroom. She is on her 4th UTI and has been there less than a year. Many good things about the place, but they should hire separate staff for the dining room instead of using the CNAs on staff because the CNAs are tied up during each meal time, unable/slow to provide assistance if needed.

My mother in law has been at this facility for several months. The nutrition is questionable at best. For the fees they charge, you would assume there is a nutritional offering for every meal. My mother in law gets corn dogs as a snack. She deserves salmon and filet and fresh vegetables for these prices. We are terribly disappointed

The place is clean and rooms are very nice. Not enough qualified staff. CNAs double as dining service staff, so schedule revolves around meal time because that is where the CNAs will be. Food could be better, unless you come to visit when there is a party. Have had to call many times to advocate for my parent. Attitude of some staff and the head nurse needs improvement.

I wouldn’t put my worst enemy in Wellbrook. My sister in law entered wellbook as a hospice resident. Hospice should be a comfort to patient and family. Unfortunately the manager of Wellbrook, [name removed], didn’t care that it was my sister in laws end of life. Instead of encouraging her husband to spend as much time as he would like, [name removed] did just the opposite. He resented that my sister in law had a husband that wanted to be with his wife, the woman he deeply loved. [name removed] actually told my bother that he should go away & they’ll take care of everything. Except they didn’t. I would never suggest to anyone that Wellbrook was great facility.

The staff turnover is concerning, all pointing to administrative inexperience. Staffing and care for those needing higher levels of assistance is not consistent. We moved our mother to another facility after two months when I had to dispatch an ambulance to retrieve her from a pool of her own urine and a getting a fractured elbow after her calls for assistance went unanswered for two hours. It was easier for her to ask Siri to call me in Texas than wait any longer for her cries to go unanswered. I do not recommend rose arbor for any person with acute health needs

We used this service to find The Village at Heritage park in 2020. It has really gone down hill - it's for sale, it has unpaid bills and deferred maintenance - the trash bill has not been paid - trash is piling up and causing pest issues. DO NOT RECOMMEND

The administrative staff at this place are terrible. [name removed] the ED is obtuse and [name removed] the Operations VP clearly got promoted based on tenure, not skill. Both are horrible at problem resolution.

My grandfather used to stay at this place and everything was okay until I found bedbugs on his mattress. Please stay away!

Terrible

I had a tour with them. For the price they’re charging per month, not worth it.

A bit out of our budget and traffic flow in New Tampa is terrible

Please rethink if considering, the building itself is beautiful and well decorated, but talk to any employee in the (if you can find one willing to acknowledge you) and you will realize how little EVERYONE in there cares... not a place to send anyone you care about, I wouldn’t put my worst enemy through that complete neglect.

We have paid our down payment and stayed in close touch with [name removed]. She has been most accomodating! We have been assigned a cottage, but the management has yet to work out it's problems with the city inspectors. We keep checking and checking but we've been given no move-in date yet. Our house is sold; our furniture is in storage; and we have no where to go.