Allegro Management Company

First of all I'll admit Cranes View Lodge is a out standing facility very beautiful ,but on the other hand the STAFF is horrible it takes them at least 30 minutes to respond to residents pendent calls, the pricing is so high for the level of care given, residents are at times left without laundry being done and room being cleaned and let me not forget to mention Cranes View Lodge has gone through at least 7 executive directors within 2-3 years in business that alone should let you know what to expect, sad to say this place see residents more like a number because all they care about is money, and they have the nerve to give the residents flyers stating they have a employee Christmas fund opened for them to donate for the outstanding job they do, how about hiring better staff with more knowledge and better attitudes not the kind you see standing around with there cell phones texting and leaving residents when they need that extra help because remember they are there for a reason not for them to be left unforgotten and seen as a number.. so sad but true

Runs out of patient medicine, takes over 30 minutes to an hour for nurses to respond to emergency buttons very unorganized

Huge turnover of staff, overall focus on resident sedation, medical records not computerized, staff confusion with medication, director of nursing walked out recently and at least four (4) different nursing directors within a year, constant communication failures. Interested in money rather than health, safety and care of residents. A constant revolving door of staff.

My mom moved in & it has totally gone down hill with turnover and the food & service has been terrible. I would never recommend it to anyone. Please stay away if you care about your loved ones.

Don't be fooled by this place. It is nicely decorated, the food is good as well as the activities. There were some untrained CNA's who did not know our mother was on full time oxygen and consequently was left in her room without it. The overworked and few nurses made response time ridiculously long just to get a simple tylenol. Also it was a very long wait to get assistance to get her to the bathroom which sometimes resulted in accidents. A family member had to visit her everyday and we had to hire a private extra care person to insure our mother was eating, given her meds, and monitor the oxygen. At times we would find oxygen tanks left on only to empty out when not even in use. Also a oxygen tank was stolen out of her room. The patients medical profile on their computer was constantly not updated. This delayed her getting the correct meds and doses. Our mother had a DNR document in their system that was not followed properly. She was sent to the hospital before family was notified. If your loved one is mostly independent and needs low level of care, this place would be sufficient.

I only have one thing to say and that is stay away from here and do not bring your loved ones here.

Take heed families and friends of anyone whose loved one needs an assisted living facility. DO NOT LET THESE PEOPLE TAKE YOUR MONEY!!! The staff is a joke and the night nurses are a nightmare! The “helpers” are a hit or miss with regard to their ability and willingness to do their job and HELP, they can always be found sitting on a lounge couch on their phones and may look at you like a deer in headlights. The night shift nurses are a nightmare...slow, rude, condescending, and act like you are such a bother! Where is the “assist” in this assisted living farse?!? If your loved one is there PLEASE GO GET THEM OUT!!! It is a shame that a few a-holes can ruin what should be a comfort to you at a super difficult time with n life. BIG TlIME ??

This has got to be one of the worst places . The staff are slow and unhelpful as is the management. They are [Removed] and I was pleased to finally move my family member

My dad was at this community for a short respite stay and I am not happy with how thing went for him. The first issue that I had was the staff. They had a ton of temps working in the memory care unit and none of them seemed to know what they where doing. The lady who is in charge of the memory care unit also was clueless when it came to organization. They always seemed to be short handed with not enough staff to care for the residents that they had. I had went to visit him at one point and he smelled horrible and they did not brush his dentures the entire time he was there. Another issue I had is I was looking for my dads wallet at one point and under the couch I had found different pills just left there and that is not right on so many levels. I feel like I was sold on the beauty of the property and not the care that they provide. They did not follow through on anything they promised and I would never recommend it to anyone.

I live in pgh pa. My mom lives here at the request of my brother with no knowledge of mine. I have had to call many many times because my mom has a contining condition and you never really know when the infection will flair up. Far to many times i have called and begged them to check my mom because she is so weak she can't talk and doesn't remember anything. As far as regulating medication i could not tell you first hand but i can tell you when my mom first went there which was july of 2016 and has gone down hill ever since. I do feel if they had proper people working there that they would see this happening.and maybe at least check her medication. When my mom first went here she was still driving. I will admit i didn't not like her driving as she is 87 years old, but at the same time she was in pretty good health. After staying here for not even a year i have seen her go nothing but down hill. As far as staff they take there good old time checking out patients even when i had called many times and asked if they could check my mom. I live in pgh. and i could tell when she needed help. I would never send anyone here unless you don't care or love them. and as for the good reviews if you look they have been reviewed by personal.

Terrible food,incompetent staff, takes forever to respond to call buttons,lets your loved one sit in soiled clothes,short on staff,no continuity of care, medication has been given to wrong person,revolving door for employees

Huge turnover in staff. Health care is very substandard, Dining room closed for extended period of time and residents relegated to eating in their rooms. Extraordinary number of residents have been sick. New company took over in January 2016 and care of residents has deteriorated further. This place is all about money and residents are a number. Would not recommend this place.

My grandmother lived here for just over a year, and it was awful all the way until the end. She entered the facility with the beginning stages of Alzheimer’s disease. I had already been informally taking care of her for the past 2 years, and it seemed like a good idea to move her to a place where her whereabouts were monitored. Additionally, Horizon Bay is close to my home, meaning I could visit her daily and administer medicine. As the disease progressed, it became apparent that she needed increased services, such as reminders to shower and change and assistance in housekeeping duties. My family agreed to pay the facility a high monthly rate in order for her to receive the daily assistance she needed. Shortly after these services began, I noticed her hygiene had not improved, evidenced by the fact she would not change for days and she often smelled of urine. I decided to visit her apartment, and was disgusted by its condition. Her cat’s litter box had not been cleaned in weeks, and he had relieved himself all over the apartment. Soiled clothing hung in the closet, and fecal matter covered the sheets on her bed. Not only did the condition of her apartment make it very apparent that she was not receiving services, but also displayed the fact that there was an obvious breach of lease, on account that the washing of linens and towels was written into it. The R.N. of the facility combatted these charges on multiple occasions, but eventually backed down to my damning testimony. After this incident, I took over caretaking full-time, and visited the facility twice a day to help my grandmother shower, change, manage toileting accidents, care for her cat, clean her apartment, and administer medications. When it became clear that her Alzheimer’s had reached the point where she needed to be transferred to a more specialized facility, we put her on a waitlist to enter a memory care facility. My grandmother had grown to distrust me as her Alzheimer’s progressed, and my family and I decided it was in all of our best interests to let Horizon Bay Hyde Park take over the caretaking duties I was administering for the last two weeks of her stay. My visit yesterday solidified the idea that they never deserved a second chance. Her apartment was in an even worse state of disarray than the first time. When I took issue to this to the L.P.N. on duty, she informed me that her name was never even on the care list. As a graduate student in the field of Geriatric Care, I know elder abuse and fraud when I see it. Beyond the issues directly related to my grandmother I have seen other residents in the facility fall to the ground and be refused care because they are not “paying for a package”. In my opinion, nearly every C.N.A., L.P.N., and R.N. attached to this facility should have their license revoked. Do not ever make the mistake of sending your family member here, especially if you cannot visit every day like I could.