Allegro Management Company

This community was very clean and new. The room sizes were smaller and we needed a bigger space.

I toured at Allegro, and they have a management issue.

The public areas were kept very clean, but the individual house keeping was very poor. The director would definitely get a 5 stars, and the young gentlemen who did the activities on the memory care side would also get 5 stars. However, the day to day staff would get 2 stars at best. The meals and dining services was very poor, and the activities were very limited but that was due to all of the covid restrictions.

That they were not necessarily what was advertised with the food, did not accommodate special dietary needs. but would fix the issue at the time they just made the same each day. The communication was not good when it came to my loved one's medical communication and the care needed to be better The rooms sizes were good, and well set up, and they keep the rooms clean. I would not recommend this comunity

Too hotel-like for mom's liking.

I do not recommend this facility. Weak and unresponsive management paired with declining service is not worth the very high price. This is a beautiful facility that makes promises they do not keep. Whether it be promised IT support and help with computers, TVs and phones, a ride to the doctor or store, or assistance when a medical emergency occurs, none of it meets basic standards. Just over 18 months now and repairs from a water main break in a wing of the facility have not been completed. What has been "completed" work to repair walls, molding and trim is shoddy. And I just found out they have been serving the "gourmet" dinners using paper plates and plastic ware. Numerous complaints to Management are ignored. What is my Mother-in-Law paying for?

This review is specifically regarding the memory care component, not the entire building. The sales managers will say and do anything to get you to pay the [fee removed] entry fee and move your loved one to their care. After we explained, repeatedly, that Dad needed medication to help him rest and combat his Lewy Body Dementia hallucinations, they assured us that their geriatric psychologist would see him right away and get him started with medication. This never happened. Instead, they insisted that the man who entered the building walking independently for 80% of the day (and using a rolling walker the other 20%) needed to use a wheelchair "for safety", and did not address the sleeping problems or hallucinations until Dad "started causing problems with other residents". Just one week in, they hospital dumped him at our least preferred hospital in the area and told us he could not return. There is a reason the Memory Care unit's nursing supervisor left, and a reason so many rooms empty.

Alto may be ok if a person is mobile, but other than that not. The second day my mom was there, someone defecated on her bathroom walls. It couldn't have been my mom, since she couldn't get up on her own. The bad thing is that none of the staff was going to clean it. The room smelled absolutely horrible and they told me the cleaning staff left already (this was 5pm). I had to keep going to different people until finally a nurse cleaned it since the aides refused. If I wasn't there, they would have left it until the next day. My mom got fractured back there, and they said no fall occurred. I got there and I could see my mom was in extreme pain. They were only going to give her Tylenol and said the doctor was not able to be reached. I made them call an ambulance and sure enough she had fractured vertebrae with ligament damage. My mom thought she had to pee a lot and the staff would get mad because they were short handed. My mom's memory was bad, but she did remember traumatic things. When her back got fractured, I asked if she fell and she said no, which matched what Alto said. However she said "They were mean to me when I couldn't pee". Fractured backs could occur just from odd movements with osteoporosis, but my mom also has ligament damage so something happened, which was denied. I am guessing that the staff may have put her back into her chair aggressively after she didn't pee, but I will never know. If I was to do it all over, I would have a camara installed in the room. It is probably the only way to better protect your loved one.

The aids are rough and dehumanizing and will treat your loved one like an animal. My mom still lives here and looking to move her out. But where? All of these places are the same. I’ve complained to the head nurse about aids yelling at my mom, being rough, cursing, and all she did was blame my mom. My mom who can barely speak and walk.

The woman I worked with at "a place for mom" was wonderful! My mom and her husband went to Allegro. Her aide left her in the bathroom and my mom fell. She went to the hospital and then rehab. She was in rehab for 3 months. When she was about to return to Allegro, the head of nursing from Allegro came and "re-assessed" her. They said they would only be assessed once for life. She couldn't pivot in the 2nd assessment, so they wouldn't let her return. Their lease wasn't up, so her husband couldn't leave. My mother had to come live with my husband and me, and has for the last year and a half. It is very expensive and we have lost our freedom. We are so angry about what happened. She hasn't seen her husband in that year and a half either. He's now in a nursing home and his children will not allow him to send my mother money. Big disaster! A place for Mom was a wonderful resource.

I work in the industry and HarborChase is one of places I come to see patients. The managers in charge don’t seem to know what’s happening most of the time in their own building. Nursing seems to care but they don’t have enough help. I prefer working in some of the other nearby communities because they run more smoothly and seem to have happier and healthier residents

Roaches terrible food no activity. Residents left on rooms The new director [name removed] is a nightmare worst inept incompetent. Lies and corruption. Do not put ur loved one at allegro…. Allegro under investigation by ACHA

They did a good job with explaining, what they thought their services were, which was completely the opposite. They had limited activities for my loved one. There was limited staff to take my loved one, to participate in the activities. They need to do a better job with matching residents with someone, who handle their cognitive needs. The food was horrible, and was often cold. Overall, It was a bad experience.

It wasn't a right fit for my loved one. The food was not good. They did not have cable available in the memory care unit. They promised things and did not follow through. I would not recommend to other families.

The first week of Respite Care under the supervision of management went well. Things went downhill from there. Staff on the Memory Care floor were rarely at the nurses station & were often sitting around engaged in personal conversations,, regardless of the time or day. The tablecloth in the private room was extremely soiled. Clean & soiled clothes strewn all over the bed. Broken glass on the windowsill. Family noticed & made staff aware of a leak in the room Spoke to a nurse directly & was told things would be taken care of but it wasn’t. Had to have a guest ensure that the lack of cleanliness was taken care of. Received errant invoicing & additional money due for a two week stay after removing resident. Spent over $[removed] for this stay. Would not recommend this community & have shared this stay with medical professionals.

We left Allegro only after a few short months. The Executive Director SHOULD NOT be in senior living care. The facility is beyond POORLY run. And managers were leaving right and left. Our father sat in dirty diapers for HOURS, food was INEDIBLE, housekeeping was almost non-existent, and we had to call 911 to get our Dad off a commode after attempts to have Allegro staff help, NEVER arrived. And that is just the highlights of our experience. We know of at least 5 other families that also left Allegro for the way it was run. It is OVER-PRICED and severely UNDER delivers. Stay away. You've been warned.

The management team as far as the director and executive directors are exquisite, especially the director [name removed]. She has gone above and beyond at this community, the reason this place is still running is because of her. She is always there to make sure things are running smoothly and always on top of everything. When our loved one has to leave for rehab, she goes and visits her on her own time. She calls us constantly with updates, and even the assistant director goes out of her way to make sure things get done. They are truly amazing. Now for the head nurse and nursing aids that is a different story. The nurse constantly says nasty and rude things to our loved one and is constantly yanking her to get her to move which she has no business doing. The nurses are very rough, they think they are in charge and are not open to hearing feedback. However, when it comes to the covid safety protocols they have been superior with their protection. They have done a wonderful job and honestly nobody could of done a better job.

I would tell others that there was very poor personal care when we were here. Make absolutely sure it is the right level of care for your family member. We were unsatisfied and moved my loved one out within 60 days.

This is not a place that’s you should consider for a loved on. It has frequent staff turnover, no transparency in what is going on. Zero communication and dismissive and condescending administration. The staff seems to have no support , the memory care floor looks like its mostly empty and dark. No engagement or activities for the residents in memory care. My Mother would often have someone else’s clothes on even though we would inform the staff every time it happened. I would give it zero stars , doesn’t even rate a 1. We moved my Mom out as soon as we could, and I recommend anyone with a family member there do the same. I gave the staff 3 stars but not administration, they rate zero.

Appreciate it, but a high rise is just not in the cards for us...too big.