Allegro Management Company

This community was very clean and new. The room sizes were smaller and we needed a bigger space.

I toured at Allegro, and they have a management issue.

The public areas were kept very clean, but the individual house keeping was very poor. The director would definitely get a 5 stars, and the young gentlemen who did the activities on the memory care side would also get 5 stars. However, the day to day staff would get 2 stars at best. The meals and dining services was very poor, and the activities were very limited but that was due to all of the covid restrictions.

Too hotel-like for mom's liking.

Attending staff is great but, I would not call them nursing. Something happened that I intend to find out about because when she went to the hospital we found out today from nurse [Name Removed] that the only way the EMS Paramedics revived her was with narcan.

My mom absolutely hated Alto but is now at [community removed] and really liked it. Every aspect of [community removed] is so much better. The staff at Alto did not advocate for the residents and it was a nightmare for our family while my mom was there.

It is a beautiful place and a great concept- they just do not have enough staffing CNAs/Med Techs/ Transport people etc We felt very mislead. The sales staff may not know about the staffing situation and that it can take up to two hours to answer a call from a resident's communication device, for restroom need. There are also many falls unreported. Our Dad was there less than a month and fell three times and were only told about two.

The activities are very juvenile. The staff is less than friendly and not helpful. The food is basically horrible and very unhealthy. There is so much salt on everything. All they care about is making money. They do not care about the well being or comfort of their residents. It is despicable how they never advocate for their residents.

This place is the worst, disgusting, rude and impatient staff. The laundry list of evidence we have with lack of cleaning, showering and the rude staff is insane. There’s no compassion for the elderly people living here that are confused and scared. Lack of empathy and patience. The staff is lazy when we go in a lot of times they’re standing around or sitting doing nothing. No engagement with the people living there and rooms are dirty, people are sitting all day soiled in their clothes. Completely unacceptable. Steer clear of this place!

Horrible place!!!! Memory Care is what I’m writing this review on! Our mom was placed here November and we pulled her out end of May…way too long!!! Food is HORRIBLE! Staff is lazy and as long as you don’t mind your loved one eating in a dining room with dirty depends lying on the floor I would recommend you look elsewhere! Christmas morning she ended up with a broken wrist and no one knows HOW…WiFi is horrible…just DO NOT LEAVE YOUR LOVED ONE HERE!

I do not recommend this facility. Weak and unresponsive management paired with declining service is not worth the very high price. This is a beautiful facility that makes promises they do not keep. Whether it be promised IT support and help with computers, TVs and phones, a ride to the doctor or store, or assistance when a medical emergency occurs, none of it meets basic standards. Just over 18 months now and repairs from a water main break in a wing of the facility have not been completed. What has been "completed" work to repair walls, molding and trim is shoddy. And I just found out they have been serving the "gourmet" dinners using paper plates and plastic ware. Numerous complaints to Management are ignored. What is my Mother-in-Law paying for?

This review is specifically regarding the memory care component, not the entire building. The sales managers will say and do anything to get you to pay the [fee removed] entry fee and move your loved one to their care. After we explained, repeatedly, that Dad needed medication to help him rest and combat his Lewy Body Dementia hallucinations, they assured us that their geriatric psychologist would see him right away and get him started with medication. This never happened. Instead, they insisted that the man who entered the building walking independently for 80% of the day (and using a rolling walker the other 20%) needed to use a wheelchair "for safety", and did not address the sleeping problems or hallucinations until Dad "started causing problems with other residents". Just one week in, they hospital dumped him at our least preferred hospital in the area and told us he could not return. There is a reason the Memory Care unit's nursing supervisor left, and a reason so many rooms empty.

Alto may be ok if a person is mobile, but other than that not. The second day my mom was there, someone defecated on her bathroom walls. It couldn't have been my mom, since she couldn't get up on her own. The bad thing is that none of the staff was going to clean it. The room smelled absolutely horrible and they told me the cleaning staff left already (this was 5pm). I had to keep going to different people until finally a nurse cleaned it since the aides refused. If I wasn't there, they would have left it until the next day. My mom got fractured back there, and they said no fall occurred. I got there and I could see my mom was in extreme pain. They were only going to give her Tylenol and said the doctor was not able to be reached. I made them call an ambulance and sure enough she had fractured vertebrae with ligament damage. My mom thought she had to pee a lot and the staff would get mad because they were short handed. My mom's memory was bad, but she did remember traumatic things. When her back got fractured, I asked if she fell and she said no, which matched what Alto said. However she said "They were mean to me when I couldn't pee". Fractured backs could occur just from odd movements with osteoporosis, but my mom also has ligament damage so something happened, which was denied. I am guessing that the staff may have put her back into her chair aggressively after she didn't pee, but I will never know. If I was to do it all over, I would have a camara installed in the room. It is probably the only way to better protect your loved one.

virtually everyone was competent and professional, the facility was beautiful and clean, the food was extraordinarily good for a facility, they had multiple activities every day... They also have polished marble floors in the bathroom... even in memory care. In addition, there were no covers or precautions to prevent residents from turning the water on by themselves. After a month of improvement and doing well, my husband fell 4 times in 9 days. His last fall, he never recovered from, and after a hospital stay that required a second brain surgery he came home under hospice care, never walked again and passed four months later. I complained about the floor multiple times and nothing was done, the staff even complained when I brought in a non-slip rug and often removed it... I visited several times before moving him there. The residents were clean and engaged. I thought I was doing what was best for him. If someone didn't have mobility or memory/fall risk issues it may be fine. However; I still believe the bathroom floors are a critical design flaw and safety issue for anyone. The staff knew it was an issue, I was there one evening as they mopped the floor and was warned to be careful and not go into the bathroom because it was slippery... and I am able bodied. His room had premium vinyl flooring... only the bathroom was marble.

Tremendous turnover, staff is a speedy revolving door. Food is pretty bad, sometimes (no kidding) a hot dog on a piece of white bread. Not the "chef inspired cuisine" in their sales pitch. No RN on staff. They don't respond to calls for help from neck worn transmitter. Executive director is as useless as a box of rocks. Housekeeping is hit or miss, went a month without any housekeeping front the canopy staff in early 2023, high turnover of all staff. They are on their fifth (useless) executive director in two years (no kidding). Two executive directors have been fired in the past year ([dates removed]) one for stealing funding from residents. Please feel free to inquire about this statement with their sales staff. Sadly, I made a mistake placing my loved one in this facility, I thought they would be better, or at least adequate. Unfortunately, new and shiny doesn't mean "good". Don't believe the sales pitch from SRI (lack of) management - the canopy at Walden Woods. STAY AWAY!

The woman I worked with at "a place for mom" was wonderful! My mom and her husband went to Allegro. Her aide left her in the bathroom and my mom fell. She went to the hospital and then rehab. She was in rehab for 3 months. When she was about to return to Allegro, the head of nursing from Allegro came and "re-assessed" her. They said they would only be assessed once for life. She couldn't pivot in the 2nd assessment, so they wouldn't let her return. Their lease wasn't up, so her husband couldn't leave. My mother had to come live with my husband and me, and has for the last year and a half. It is very expensive and we have lost our freedom. We are so angry about what happened. She hasn't seen her husband in that year and a half either. He's now in a nursing home and his children will not allow him to send my mother money. Big disaster! A place for Mom was a wonderful resource.

The Canopy at Duval Station may appear real shiny at first glance but as we all know looks can be deceiving. The very same “memory care” facility that LOST my grandfather months ago recently kicked him out in the middle of the night (without any warning) for exhibiting the characteristics of a typical dementia patient. Their staff member lied about the incident and it wasn’t until the family insisted on seeing video proof that the truth was brought to light. Please, if you are considering trusting The Canopy with the care of your loved one, be very leery and watch for red flags so you don’t have to endure the same heartache my family has.

I work in the industry and HarborChase is one of places I come to see patients. The managers in charge don’t seem to know what’s happening most of the time in their own building. Nursing seems to care but they don’t have enough help. I prefer working in some of the other nearby communities because they run more smoothly and seem to have happier and healthier residents

my mother was there (new facility) for a year in the memory care unit. Started off good but ended up in hospital 6 times for UTI 2 of which hospital kept her a week which ended up in rehab facility (all of them are terrible) for over a month. The staff turnover rate was very high. Corp. should of been there to help. Personal items always came up missing & clothing was washed improperly. No one ever answered the phone not even hospitals could get thru. As of [date removed]we took her out even tho they had hired a good mgt person that tried to make things better the nursing staff did what they wanted because they knew they couldn't be fired. Fact. My mother is so much better where she is at & back to herself

Roaches terrible food no activity. Residents left on rooms The new director [name removed] is a nightmare worst inept incompetent. Lies and corruption. Do not put ur loved one at allegro…. Allegro under investigation by ACHA