Allegro Management Company

Alto Stuart has a new company director, inflexible and doesn't care about what patients need, probably to young and inexperienced to know, facility brochure advertised notary available , she refused to have herself or a staff member be a notary.

My loved one is currently a resident at HarborChase at Evergreen Walk and the overall experience has been okay. The cleanliness and the meals are good. The friendliness, staff and care services are okay.

Some of the staff are absolutely AMAZING!!!! We love them It's the upper management I question. The driver [name removed], the aid [name removed], are absolutely wonderful to my Mom! So kind and patient and go above and beyond always

It was nice to find a place for dad to stay on short notice even though it was short. Staff was friendly, not sure if English was the first language or not. Amenities that were discussed before dad coming were not available and the staff didn’t know where it was or if it existed when we asked about it (whirlpool tub). For reference, it’s in the memory wing on the second floor and you have to schedule use (not readily available for everyone.) That said, dad passed on day 3 of his stay. Our experience was limited. After dad’s passing the manager did bring dad’s original check back for 2 weeks and we wrote a check for the days he stayed. I thought it was a nice gesture on their part vs going through refunds on a prorated basis.

We picked it based on the environment and fresh atmosphere. Hopefully, things improve with communication between family members and staff.

We toured Allegro when searching for an Independent Living facility. Overall, this facility seemed good. Everything appeared to be nice and clean. However, they have a lot of staff turnover, which is not good. I decided to continue on with my search.

Alto Wheaton was nice, clean and newish. The rooms were VERY small and the overall feel of the place was more institutional and less homey than other places we toured. More than any of the places we toured, Alto felt like the same place we were coming from. We weren't convinced that my mom would get the individualized attention that she needed here.

The Stuart Lodge staff were very nice and informative. The facility itself is older. The rooms felt more like a nursing home and we wanted a place that had a more hotel/apartment type feeling to it. The residents here all looked like they needed much more care than my loved ones.

The people we met on our tour of Anthology were great. But I didn't like that their memory care unit was on an upper, rooftop level. So you took the elevator up and basically didn’t come back down, which was a concern. Memory care lacked green space to go walking. (I don't consider astroturf to be green space.) They did have a rooftop patio the residents could go out on, but I just wanted more outdoor space for my loved one to move around. Activities were also a concern.

I toured this facility. It's fancy, but the set up/taking an elevator wouldn't have worked for my dad.

This was a nice community. It was felt a little too small and didn't have the grounds we wanted for our loved one.

It was a great tour experience but was too glitzy, and not for us.

Our family had an in person tour and it was just okay, the carpet were nasty and the walls needed to be painted. We understand stains happen but certain parts were just gross. However we really did like that they let their residents personalize their doors and make it their own.

The people we met on the tour were super nice. But the facility was too big, a little more expensive, and not quite the right fit for my mom.

We got the impression that they told residents that were in the lobby that we were coming to tour and telling them to act happy. It just seemed forced and fake.

The hallways were very long at this community and I felt like this would be an issue for my loved one. They also had keys to get into the room and with motor issues that would not work well for my loved one. If an emergency happen it just seemed like it would take a long time for help to get to them.

We thought Allegro was beautiful. It was a really nice place. But they didn't have the layout we wanted, and it was more expensive.

We have had some issues with the care, there was a point where 4 of the main caregivers were out with covid and I was not happy and there have been some communication issues. The care is just now coming back to where it was before. I do wish the staff members were more encouraging and could get my mom out and doing some more activities. Overall I recommend them with some reservations, just make sure you look into it and talk with more than 1 staff member.

Our family was able to do an in person tour, but it was in the evening so we did not see a lot of activities going on and there were still some restrictions. However we did get to see a lot of the community, but the value for cost was just a little higher than what we were looking for.

My loved one lived here for a while, and overall it was good except for - if you had a complaint, they listened, they smiled, but then nothing ever seemed to be done about it. I think that most of the staff was very knowledgeable and caring. But not all of them.