AgingCare 2

I would not recommend this service to others based on our experience. The caregivers were inconsistent and we didn't feel like we got our money's worth.

ALthough there were several very nice caregivers, one in particular was very good, the main issue was that My mom's home became a revolving door. there were so many different people and most of them had not been trained or monitored to know the routine and the requirements. So each new person would have to be taught by a separate person I hired who had been with my mom for a while. Mom required 24/7 care . Scheduling was difficult for this company so mom never knew who was going to show up,. Eventually I required a schedule be provided. It was very difficult for my mom to feel really taken care of as she could not expect the same person daily. We asked to limit the number of new people. Eventually Mom did not do well as she was not getting cleaned properly and ended up in the hospital with an infection. After the hospital she was release for rehab in a nursing home, but within a couple of weeks, the infection grew worse and she died of sepsis. This agency was only there from 3 PM to 10 AM and then weekends.

To be clear this review is for Maple Farm which is owned by Garden Spot. Overall all I would say they are ok. Very much over priced. We pay $150k per year and they are WAY understaffed. Can take more then 30 min to respond to call button which is unacceptable. People are very friendly but at this cost we are considering pulling out and just getting full time personal care as they don't have any time to provide any companionship time with the patients.

My Mom liked [removed] and one of the meetings she didn't like one of the other people that [removed] sent. Although she didn't feel like she needed this service, did use it a couple times for doctor appoint.

I thought the people that came out and did the evaluation were very nice, all that was all fine but the disconnect came with what the management promised versus what the girls that came out actually did. The management promised things that the caregivers were not able to do.

I was not satisfied with this home care agency. My husband wasn't comfortable with the care givers. They were not good at following instructions. I would ask the care giver to do some thing, and she would do it her way. We had many issues with the home care agency. I would not recommend it.

They don’t show up pretty frequently. They were friendly enough when they did show up though. You get what you pay for and we’ll probably be needing to find a different home care provider pretty soon.

Jeff was somewhat helpful. Medium priced. Nurse assessment costs $150 and is needed. Not sure of license, if worked with our long-term insurance company, and didn't know if he could get a [removed].

We were VERY disappointed. They insisted that they knew their caregivers so well and so would match us with someone who fit our needs for my grandmother. Instead, they sent someone who had never worked for them before. she was very nice but completely unqualified for the job- she might be a fit for someone else, but her low energy and passive nature (though very sweet) was not a fit at all. Mostly we were just very distressed that we had been "sold" on this on the idea that they knew their caregivers so well and so would be able to find us someone who met our needs...and it seems like they didn't even try. She did not meet the criteria that we so carefully provided at all. We stopped service after 2 days.

We had to discontinue the services with this agency. They just could not send the right type of caregiver to help out with my sister.The first person they sent was too small in build to help transport my sister than the second one was not licensed to go caregiver work. So here I am paying for this service for them to provide care and I am doing all the work.

This review is regarding the owner, [Removed]. My family employs several of her staff. I had specific concerns and wrote [Removed]. She NEVER bothered to respond. I find this very rude and unprofessional.

Poor services, unable to contact them when an emergency this weekend April 30, 2016. I contacted them on behalf of my sister and her husband under whose care they were. One of the aide yelled and screamed at the patient so loud I was scared hearing her, I happened to be on the phone with my sister at that time. The voice message is of no use, there is no "Tone" to leave a message, and the voice mail saying a coordinator's phone # is unclear.

If I could give the owner a 0 star rating I would because she is unprofessional does know how to have a adult conversation about concerns of the clients her employees doesn't where ID badges you never know who will be caring for your love ones their is always a different person their I need them to wear a picture ID badge while caring for the clients i would have never picked this company all the reviews are fake the company is fairly new so she has the employees to do a fake review so be careful and do your own background check

I have had a great experience with CENC Care LLC. Their team is professional, compassionate, and truly dedicated to providing quality care. From the very beginning, they were attentive to my needs and ensured that I received personalized support. The caregivers are not only skilled but also genuinely kind and patient, making a real difference in my daily life. Communication with the staff has been smooth, and they are always responsive and willing to accommodate any concerns or changes. If you’re looking for reliable and compassionate home care services, I highly recommend CENC Care LLC. They go above and beyond to ensure comfort and well-being.

IF we could give a 0 we would. The worst co wouldn't recommend to anyone. Everything the aides slept thru the night my aunt fell no report of it had to take her to a he hosp. Overcharged need I go on. You should take this co off your roster

At first the manager was so eager and assuring. I specifically requested the same 1-2 people at all times. I stated I had cameras. I was very clear on expectations. We not only had a different person every visit but I was never notified each time and had to figure it out on my own. The employees were leaving during the shift (and still getting paid for their time). Buying cigarettes for my grandma who no longer smokes. Money is missing out of her piggy bank. The list goes on for a two week period before I abruptly demanded service stop. The manager apologized profusely and stated changes were made within the company she had no control over and although I can understand companies make changes, the changes they should be making should include the people they’re hiring to represent them. I will NEVER recommend Home Instead and will ALWAYS share this terrifying experience with others.

Avoid this agency at all costs. After discovering that my mother’s soiled bedding was left unchanged during the entire four hours an aide was supposedly "providing care," I called the home office manager to demand an explanation. Instead of addressing the issue, they doubled down on gaslighting me, insinuating that I and My Mother was lying and that my mother had soiled the bed after the aide left. Let me clarify: I called them at 4:15 PM today; the aide had left at 4:00 PM, and the bedding was already soiled before the aide even arrived per my mom. During the 3 way call the office manager placed me on with the aide, the aide insisted that she had checked and changed the bedding. But when I mentioned the fact that cameras are present in the home the aide story suddenly shifted to, “Oh, well, I changed the bed pad on top of the bedding.” and told me my mother must of urinated on the bed after she left. Right she somehow urinated on the bedding that had a clean pad on top of it.

The CEO and team in Lexington Ky have not been good to my family at all. Services promised was not kept. A lot of no shows which put my family in a hard place, I do not recommend that you use them for you love one's.

They said they wasn't going to hire me cause i didn't want to go to someone that has demanita so they won't hire me cause of that. I don't have experience in dealing with demamnita but they don't care cause you have to have experience

We hired Cornerstone Caregiving to provide 24 hour care for our father, who has advanced dementia. Under their "care", my father fell multiple times and broke seven ribs. For the first fall, the caregiver on duty left him unattended. For the next falls, the caregiver was sleeping on his shift, my father wandered around while the caregiver slept, and my father then fell. The caregiver woke up, put my father in his bed, and the caregiver went back to sleep. An hour later, my father was up and fell again. A caregiver at Cornerstone tied my father to his wheelchair with a bedsheet so that my father could not stand up. Many of the caregivers did not feed my dad and did not provide him with drinks. Multiple caregivers slept during their shifts, including daytime shifts, and left my father sitting in a wheelchair, slumped over. We contacted the Director of Operations multiple times, and despite his assurances, all of the issues continued. We terminated their contract.