AgingCare 2

Cooperative Homecate has an excellent concept. They seem skilled at what theyAre do. The only issue that interfered with my use of this business is that they appear understaffed with nurses. My plan requires my husband to have three NURSING visits per week. Though it was off to a great start, my husband’s nursing visit went down to two per week. Since that is less than the doctor ordered, I do not get funded for less than 3 visits per week. I then have to pay $[removed] per week out of my own pocket. Example, for August I only got one 3-day visit. I owe you all out of my pocket for 3 weeks of twice a week visits! can other days per week be added to make up days or do you have a shortage? His needs are not met with 2 day per week and the company WILL NOT PAY YOU! Do you have a better plan or can you get nurses to cover? I cannot afford August type of paying out of pocket for 6 nursing visits.

The caregiver came to my parent's home three times a week for approximately four hours each time. This process lasted for three weeks. After this time, my parents and I decided to go in another direction for care.

Mom was showered and her hair was washed consistently. The quality of care rating is due to my mother needing more assistance with eating. She lost 10 additional pounds from January to June. My mother's condition declined during the caregivers time with us. Adjustments were not made to increase attentiveness and assistance with meals. Physical and brain exercises were not consistent. My father lives in the home and did not emphasize the need with the caregiver. When I said something during a visit, an attempt was made. No records were shared to show exercises were being done. The lady was very friendly and tried to engage my mom in conversation. But my greatest concern was that she did not adjust her care as momma got worse. EATING is important. They need to make sure all staff are trained in how to adjust care for dementia patients.

Administrative staff was good. Care giver staff depends on the caregiver and that could change from week to week. Some were better than others.

Fast employees, but there is turnover though.

We've been with this agency for several months, and have been pleased with the attentiveness of management when we reach out with concerns. Most of the caregivers sent to care for our dad have been great, althiugh one or two have had problems in the area of punctuality (sometimes showing up late to shift and occasionally leaving early), and communication - we've had one no-show w no replacement sent. However, most have been friendly and helpful, and done what we've asked.

It wasn't a great fit. The people were nice but the turnover was high. My parents location played a big part.. if you don't live in an ideal area help will be hard to find.

I would tell others looking into Kennedy Companion Care that they should know that physical rehab is not the same level of care as nursing home. I would recommend their services, but the family should show a lot of interest and facetime.

In my opinion the review should be based on each individual that provided the services. Also the individuals should meet all the required federal, state and health regulations. One of the workers that took care of my sister had extremely long nails. The regulation states that nails should be short.

Families need to have a good list of what is needed when they look for care. Make sure they get all their questions answered if they can do these things by the agency before hiring. Things like driving the patient around is important to inquire about. Some will only take them so far. Cornerstone is one of them, I found out after the fact. Cornerstone has some nice people at the agency and caregivers. However, the communication needs to be a little better.

What we think Caring Senior Service Waco could maybe improve on would be - some training For the girls that don't Have any home health care experience, To help the person around better

We used Right at Home St. Charles Southern for home care services for my loved one. They were terrible about scheduling for 24 hour care. Sometimes my brother and his fiancé had to fill in last minute because the caregivers would cancel the day of. The caregivers were not appropriate for my loved one as she needed to be lifted. Even when we got them a lift, they didn't know how to use it. I found a few of them to be lazy....just sitting on their phones. A few times I found my loved one had not been changed or given her medicine etc.. before the next caretaker came in. I had one caretaker removed because she had a back issue and couldn't move my loved one from her wheelchair to a chair. I got a lot of complaints about having to do this. The agency knew what they were dealing with before they took my loved one on. Also, a lot of times they never filled the full 24 hour schedule. I would not recommend them for reliable 24 hour care OR for taking someone who is wheelchair bound. If you want a hired companion for someone who is still able to move around...maybe. As soon as I could get a reliable private caretaker, I was out. All in all, I found it to be incredibly expensive.

The administrative staff were good but we did have a lot of call offs last minute and we had to find people to fill in. This happened about every other week. We had some caregivers who were really good and then ones who were not so good. We did get a notice that they were having a hard time finding caregivers which is something that I think people ought to know.

When we had an aide there it was a really good job done. I contacted the company and an aide was sent out. I was supposed to have the aide three days a week but she only showed up two days and then disappeared. The manager was trying to find someone else to fall in line but in the end no one else was sent. The manager was nice and seemed to be trying hard but I don't think she had the staff for the services.

It's been okay but not great. We're on our third caregiver, and not all of the caregivers seem as dedicated as I would like them to be. They just haven't been a good fit, except or this last one. But the people at the office are very friendly. And our latest caregiver is friendly and provides good care.

There seems to be some confusion on who is being sent as a caregiver. They need to get to know the caregivers that they have and their strengths and weaknesses. They need some basic training that does not seem to be provided. The owner was open to feedback and tried to accommodate.

The first part of our experience with the agency was great, we communicated with them very well, everything was like what they said it would be. There was one lady who really went out of her way to take care of our loved one, sometimes our loved one was difficult and she was able to handle it. However, after awhile things got a little messy, they did not have the workers to fill the positions, so it just did not really end on a good note

They are having some staffing issues and people not being able to cover and that has been frustrating. Before the pandemic I was very pleased. The caregivers we have had are very friendly. They have a nurse (name removed) who is excellent and goes out of her way. Make sure you keep in good contact with administration about is who is coming. I have relied on them to let me know and that is not always the case. I would for sure recommend, it is a good value and I feel like the caregivers are well qualified.

We did only use them twice. WE chose Partner in Care because of their availability and they were recommended to us. We met with them and it seemed like a good fit, I would recommend to others looking.