Agemark

It was a very positive and enlightening experience. Very informational and knowledgeable hostess. I am much better prepared when the time comes to make a choice.

We are so happy she's at the country house. She seems really happy for the most part. The Countryhouse at Council Bluffs has Kindness, is clean and easy to work with.

The staff was very helpful as we started the process and paperwork. They truly do treat you and the residents as family. There are so many activities available, including trips on the bus and visits from furry pets! Everyone there treats the residents with respect and looks after them with care. Our mom is doing so well there. We know she is being taken care of very well, which gives us peace of mind.

I sent an hour learning about your beautiful facility. Everything was very clean and the space was open. All the residents were looking nice and involved in some activity. I heard about all the different activities that are provided there for the residents. It looks like a beautiful home for my mom. I was just overwhelmed by the cost per month which is out of my budget.

Very nice atmosphere, friendly staff and my mom loves it there.

Anytime I go there they have a good idea where he is and what he is doing- remarkable given the number of folks that reside there. They actively try to get folks engaged if they are inclined. [Name Removed], on the med management team is as concerned about my dad having the correct medication available as I am and actively keeps me informed about issues and resolutions.

Nice place, lots of things to do. Apartments are a little small but the layout works. Nice patio and good counter space in the kitchen.

Mom was bored before she moved to Country House. Now she stays active and volunteers. It's so good to she her happy.

Very welcoming! We had a great tour guide who could answer all of our questions. All staff and residents we encountered were very pleasant. Hallways and common areas very clean. Great first impression!

Great informative tour. Lots of information to process. Difficult process but this tour and information was very good

They do a great job with mom. They specialize in memory care, meaning they only have memory care patients. After experiencing three types of service and facilities in this industry over the last six years I feel it's important that a facility focusing on memory care only is more effective in many aspects of this type of care itself. First, the facility is set up in such a way that it's highly unlikely a resident or patient can leave the facility, second, the staff that's hired are hyper sensitive to memory care itself and therefore higher quality of care, and last every time I or my family members have visit they are doing some sort of activity that's specific to memory care therapy or mind stimulation. Everyone at this facility has been awesome.

[name removed] was so friendly and accommodating, as are the rest of the staff, especially [name removed]. I am not the one living in the apartment, but my friend is very happy there. I would recommend the community to others who are searching for one.

I really like The Terraces. [Name Removed], who is the sales director, was so kind and compassionate and knowledgeable. I told him that he was a bright light in the middle of the dark journey that we were traveling with my Mom. [Name Removed], the nurse, has been extremely helpful and is also kind and compassionate and knowledgeable. I have not had much interaction with the director. The med tech and the caregivers whom I have met, I have all been the same. I can call and check on my mom anytime and they will give me a verbal report. My Mom enjoys the activities and the food both. Overall, we would give The Terraces the highest score. We are very happy with the care that Mom is receiving there.

The staff has been truly helpful. Day or night. I would recommend to others. My mother in law has settled in & is healthy & content.

I would highly recommend The Kensington to others. The facility is beautiful and the staff are so friendly and helpful. The other residents are also very welcoming to newcomers.

The staff are very good with the people they care for. Plus, they are very pleasant with visitors. The allow me to bring my husband's dog to visit. I would recommend them.

Staff is excellent. Attentive, caring, they really get to know the residents. The facility looks like a resort hotel. New furnishings in the rooms and new paint, carpet, etc. bathrooms in rooms are spacious. Many activities for residents of all abilities. Staff will prompt residents and encourage to attend.

I like the professionalism and friendliness of the staff, as well as the cleanliness and well taken care of facility. The lunch and dinner meals have a lot of variety and use fresh ingredients.

The Director is amazing and so thoughtful and helpful to the residents. I was hesitant to move my Dad 30 minutes away but reassurance she will keep an eye in him and the attention she gives her residents made me Feel better. They also have so many activities and outings. I am happy to see how much effort is put into the residents well being and happiness. My Dad used to live in one of those "higher end" expensive communities and this one is SO MUCH better! The other place was always most interested in saving a dime and it was obvious.

My two daughters and I toured the Kensington on a Saturday. We had a sweet guide who willingly and positively stepped up and guided our tour. She was knowledgeable about the workings of the assisted living facility and showed us living areas, client social areas, the cafeteria, craft area, and the therapy area. She was very helpful answering our questions and we asked her many!! I was very pleased with our tour and had a very good feeling about the Kensington and it's staff!