Agemark

Very nice atmosphere, friendly staff and my mom loves it there.

Anytime I go there they have a good idea where he is and what he is doing- remarkable given the number of folks that reside there. They actively try to get folks engaged if they are inclined. [Name Removed], on the med management team is as concerned about my dad having the correct medication available as I am and actively keeps me informed about issues and resolutions.

Mom was bored before she moved to Country House. Now she stays active and volunteers. It's so good to she her happy.

Very welcoming! We had a great tour guide who could answer all of our questions. All staff and residents we encountered were very pleasant. Hallways and common areas very clean. Great first impression!

Great informative tour. Lots of information to process. Difficult process but this tour and information was very good

They do a great job with mom. They specialize in memory care, meaning they only have memory care patients. After experiencing three types of service and facilities in this industry over the last six years I feel it's important that a facility focusing on memory care only is more effective in many aspects of this type of care itself. First, the facility is set up in such a way that it's highly unlikely a resident or patient can leave the facility, second, the staff that's hired are hyper sensitive to memory care itself and therefore higher quality of care, and last every time I or my family members have visit they are doing some sort of activity that's specific to memory care therapy or mind stimulation. Everyone at this facility has been awesome.

I really like The Terraces. [Name Removed], who is the sales director, was so kind and compassionate and knowledgeable. I told him that he was a bright light in the middle of the dark journey that we were traveling with my Mom. [Name Removed], the nurse, has been extremely helpful and is also kind and compassionate and knowledgeable. I have not had much interaction with the director. The med tech and the caregivers whom I have met, I have all been the same. I can call and check on my mom anytime and they will give me a verbal report. My Mom enjoys the activities and the food both. Overall, we would give The Terraces the highest score. We are very happy with the care that Mom is receiving there.

I just had the opportunity to visit This community, met with [Name Removed], an Amazing person with great knowledge about what families are looking for those they love. The place has great are to walk around and there is always someone looking to help residents. I felt great to see that there is people that come work a this place with a great desire to help and make these residents feel at home, with high respect and great values.

The staff has been truly helpful. Day or night. I would recommend to others. My mother in law has settled in & is healthy & content.

I would highly recommend The Kensington to others. The facility is beautiful and the staff are so friendly and helpful. The other residents are also very welcoming to newcomers.

The staff are very good with the people they care for. Plus, they are very pleasant with visitors. The allow me to bring my husband's dog to visit. I would recommend them.

Staff is excellent. Attentive, caring, they really get to know the residents. The facility looks like a resort hotel. New furnishings in the rooms and new paint, carpet, etc. bathrooms in rooms are spacious. Many activities for residents of all abilities. Staff will prompt residents and encourage to attend.

My two daughters and I toured the Kensington on a Saturday. We had a sweet guide who willingly and positively stepped up and guided our tour. She was knowledgeable about the workings of the assisted living facility and showed us living areas, client social areas, the cafeteria, craft area, and the therapy area. She was very helpful answering our questions and we asked her many!! I was very pleased with our tour and had a very good feeling about the Kensington and it's staff!

The head nurse was very much personally involved in the care of my mom, as was the staff. They included me in the care plan and kept me regularly updated. I had an incredibly good experience with symphony pointe

My mother was in the secured unit, where she had a private room. It was wonderful how she was able to bring in her own furnishings, with the electric bed furnished by the facility. We were so pleased with the extraordinary staff. There was such friendly staff, Greeting her and meeting her needs as if she was their Mother. She tried to be very independent, but the staff and their expertise, gently persuaded her to let them help her. She began to love all the attention and love. She finally had the nutrition she needed, with such wonderful meals. Nutrition and food was neglected when she tried to live in her own home. We had no idea, when The Terraces at Via Verde , prepared these wonderful meals, that her appetite would soar , and she would feel healthy once again. The staff and client ratio was absolutely perfect. No one lacked for attention, and each need met in a personal way. They made such an effort to have the clients participate in activities, and what was so beautiful, they included our family at all times. Welcoming each of us and inviting us to special activities. When my Mother was declining, they were the most compassionate staff, I could have ever imagined. They informed us step-by-step as she was presented with hospice. The staff calling family through every stage, was so warm and thoughtful. As family was by her side before she passed, the staff was so engaging and kept us informed , with every final portion of her journey before she passed. All of the professional staff prepared every step for the best family experience ever. Their professionalism, started with the interview , as she was going to be moving from her home, to enter her new residence with The Terraces at Via Verde . Thank you, from the bottom of our heart. I would recommend , The Terrace at Via Verde , to everyone that will be dealing with transition of family members.

I thought the facility was very nice. [name removed] was very helpful and has been great to work with. Several residents commented how much they like it there.

The staff and their level of care is very good. I would recommend to others.

Very much enjoyed this facility. It is under strong consideration for placing my parents. Very nice, clean, modern. Spacious rooms available. Very urban setting. Nice views available

The Terraces is a clean and beautiful facility. Oscar greeted me with such warmth. He is a bright light in the middle of navigating a dark tunnel for your loved one. He was so kind, compassionate, and interested in hearing about my Mom, who needs placement. We are praying that Mom will be able to become a resident there. Thank you.

[name removed] took us on the tour. She was friendly and knowledgeable. She answered all of our questions and said she would get back with us in a couple of months to see how things are going. The rooms were clean and it did not have a hospital feel like a nursing home would. Felt like you were staying in a hotel. I only put a 4-star review on the appearance of the building because of its age. That cannot be helped, and it did not bother me. I would feel very comfortable having my dad live there.