Agemark

I most like the friendly and dedicated staff and the nice facilities. I like least that the staffing levels seem too lean in Memory Care at times to support all the resident's needs in a timely manner.

We picked this community because the price is fair, the room is spacious , facility has only 23 rooms , and the staff is very friendly. It's all one story. I would recommend to others.

I think the staff could try to encourage the tenants to get more involved with activities & going to the restaurant for meals rather than just delivering meals to them. (Sometimes food is cold) I picked it because [name removed] was very convincing in her presentation, it's beautiful, clean & reasonable priced.

Overall our family really likes the friendliness of the staff. They have a lot of patience with her. I don't like that after 6 pm you have to call someone to get in or out. Sometimes, you have to wait a while.

They could improve on communication with families better about status/progress. Changes are made to regimen without any notice or reason. All of our loved one's personal hygiene products were removed from his room.

Our loved ones room is not very well taken care of when it comes to the cleanliness. Mom doesn't like the food Not sure how to rate the overall value for cost. It's a wonderful place but very expensive. If mom didn't have her long term care insurance, she wouldn't be able to afford it. Based on the experience we have had so far, we would recommend this community to other families.

Friendly and attentive.I liked the accommodation, all on one level. I would recommend to others.

I chose Astoria because I had a great tour and they assured me they would be accommodating to my mom's needs. I like the fact that they have a separate memory care unit. Besides the above I would tell a friend about the salon and activity options.

We chose this location because it is closer to our home to make it easier to visit and attend appointments. The facility is also very nice and staff are helpful and great working with my difficult grandfather.

Sage Mountain Senior Living is an absolutely beautiful facility. For those still active, I think that they need to have more exercise or activities to keep those individuals busy. I think they were getting a new activities director or maybe there are more things to do now though. The musical entertainment for special occasions was great. I would recommend Sage Mountain to others who are looking.

We toured TreVista Concord during our search for Assisted Living for our loved one. This facility wasn't as nice as the other facility that we had toured and also did not have showers in the rooms. That was the reason that I didn't like it.

My mom is happier than we ever could have expected. She enjoys the activities and feels at home. There were a few care concerns as she got settled, but the team at TreVista was quick to correct things and make sure she was well cared for.

This facility has been pretty good. The staff is all great. They're always friendly and outgoing. They're good at their job, just overwhelmed. The staff has good intentions, but the follow through isn't always there. I'd love to see them add more staff to help with that. One issue caused by being understaffed has been medication management. Medications aren't always given on a consistent schedule, which can be an issue for certain meds that should be taken on a consistent basis. The other issue has been daily trash collection, it's a hit or miss. Again, more staff could help improve that. The food is ok, but the quality could improve. It seems to be more like elementary school lunches and not well balanced. They do offer a lot of activities. I think it's a nice place, I would just like to see more staff. Overall, I would recommend this facility to family and friends.

We had a good tour experience with Astoria in Tracy. The reason we did not choose this facility was because it was fully focused on memory care and my loved one did not need that type of care yet.

Wonderful care and support. My loved one passed away. Managing their diabetes with Alzheimer's was difficult and led to challenges.

Overall, not bad and I would recommend it to anyone in the same position. I don't ever feel he is at risk for harm by the employees or himself. I ended up getting hospice involved after 2 weeks and since then it is on the up and up...he is in a better state now that his anger is controlled, he is eating 2 meals a day (which is about right for his appetite). It's a process. I have an army involved, but would like better communication from med techs when his medication is getting low not when it is out. I like knowing my father is safe and has eyes on him. I was not fond of the first few weeks getting daily phone calls on how to handle certain things. It was discussed in the meetings prior to move in what they were going to be dealing with but for example he refused his meds and good for the first few weeks. I'd get calls and at my wits end started questioning if I made the right decision turning to professionals when I ran out of options and they were calling me. Someone with dementia knows that they can still say no and he was being angry (the reason he had to go into memory care was mainly anger issues.) I completely understand everyone is different I honestly appreciate A Place For Mom for all the support, communication, knowledge and care. That means the world to me and without that, I wouldn't have taken the proper steps to take care of my health and peace of mind. I know my dad is in a safe environment.

My mom is doing well there. She feels bad for the staff though, they need more help!

This is a good community. I would recommend the community to others for their loved ones. The cleanliness, the staff are friendly, and the food is good and this stands out to me about the community. They are doing medication management for my loved one. There is transportation to doctor appointments that my loved one is using. There are activities, but don't know if my loved one is attending them.

They have activities like movies and more for the residents to do. This is a good clean place for someone and your loved one to be. We are satisfied with the care and they work with the residents and make sure that their needs are met.

I would give the caregivers at Brighton Gardens of Omaha a 5, but the way the company manages and pays them would receive a 2. it is very high cost and they sneak things in to raise the price. when you actually sit down with the people who are responsible for translating care to dollar charges, they are not transparent. they say things like, "we don't make the decision as to what to charge. we are not in charge of the algorithm", they will blame it on the company. when you look up the company, you will see that it is under an influx of umbrella companies. once you get up the ladder of different companies, you'll learn that Brighton Garden is just one out of hundreds, all owned by a corporation of some sort. because of this, their first concern is not of the residents, it's the payback of stock holders who are involved in the REITs. the companies who own Brighton Garden are real estate management companies, not healthcare (provider) companies. it's a very pretty place, it looks like a luxury hotel. however, when it comes to the day to day care of your loved one, you can see where things are skipped, shortcut, or completely ignored in order to make a profit and pay their investors good dividends. as the POA of one of their residents, I've had to complain to management. they have a dining room area where residents can heat up coffee and take snacks. ultimately the meals are served in that room throughout the day on hot carts. during the first five months of my loved ones stay, the microwave was not working. the staff complained about it and they did nothing. when I spoke with management I threatened to take my complaint further, and a new microwave magically showed up. I've noticed other things like loose screws and the doors falling off the cupboards. when I am in town I spend everyday there with my loved one for multiple hours, so I am able to see much more than the typical visitor. I'm able to talk to management, observe the condition of the facility and I've had time to interact with the staff in a much more in-depth way. the people who provide the day to day care and the housekeepers are heroic. I know that my loved one can be challenging due to her age and health; but her room is always kept spotless and the housekeeper was always glad to do what needed to be done. she never complained either. she, unfortunately, had to leave the community because they were paying her minimum wage, and the job that she was doing was worth much more than that. the caregivers are great as well and do an excellent job. there is such a high turnover that no one there currently (that I've come in contact with) has been there for more than a year because of the pay. it's not the aides, nurses or caregivers; it's the people who manage them. I would advise other families to look for a company that does not have multiple layers of management. look for a privately owned community, not one owned as part of a conglomerate. a privately owned community will be a lot closer to its residents and will do a much better job at providing better care.