Affordable Family Care Services, Inc.

A couple of aides were ok, but a couple watched tv all the time they were here. I did not like the experience at all. I would not recommend this service to anyone.

The staff was lazy, several times mom was out side and they didn't even know it. She fell outside with a small abrasion on her forehead, it wasn't reported until after the nurse came by and questioned it. The caretakers would order something from a store to have Uber, door dash driving around the house and knocking on the doors. Mom will let anyone in!! Some of these things were reported and a replacement was sent out. The last one came at 9:00 am Friday and was asleep at 4:15 covered up in the bed. Took my brother several attempts to wake her! He called [name removed] and had to stay until a replacement came out. They would call a couple times in a week wanting us to order pizza. Not so much cooking , light cleaning done.

It was a rushed situation, so my loved one did not have somebody matched to her as well as they probably should have been. Also, caretaker absences and tardiness were an issue, as well as the caretaker sitting and doing nothing all day. It was just not a great experience.

We left Affordable Family Care Services in July 2023. I will suffice to say I would NOT recommend them. By law, they are supposed to do in home visits every 90 days. Never completed for my mom in the 11 months we were with them. Quality/oversight would be the main improvement. I know it's a difficult area to hire folks but they had lots of turnover and drama amongst caregivers & in house staff.

We used them for a year and a half had 3 good care givers but also had care givers that talked nasty to my dad had care givers that were consistently late 20 minutes or more had done where the cos were looking for them had some that they brought boyfriends with them. Then they dropped us do to how far out my parents lived and left me to try to find more care givers when I lived 3 hours away.

Had a lot of no shows for the caretaker without notification.

For the most part, the agency did a pretty good job but not as good as I had hoped. The first visit the caretaker didn't show up on time but after speaking to the agency that was resolved quickly and never happened again. We had one specific caregiver that we really liked and the agency allowed us to keep her for the remaining time we had. They were professional and did what they were asked.

My mom is very difficult to deal with, but if you let her know what is going to happen in a kind way she will be ok. With that being said, every caretaker sent over couldn't follow directions. Everything I told them not to do, they very specifically did. None of them could follow directions. When I complained to the person in charge, this person would say, "I just don't understand why this happened."

They couldn't provide a consistent caregiver even though we discussed it during the interview process, I'm surprised they still list us as clients for this survey since we dropped them after the 2nd week of service, and its been over a yr since having them here to help with mom

All but (1) week end was absolutely horrible. Will never use them again!! 1 of these 3 caregivers that stayed with mom was "SUPER" . The other two, well, I will leave it alone. Very bad experience. I do not recommend their services to anyone.

The company makes promises they can’t keep. Very disappointed with their services. They claim to have certified Nursing Assistants yet most of the folks we had either had back problems or wrist problems and would tell us they couldn’t do certain things. I would not recommend this company.