Affordable Family Care Services, Inc.

The experience with using Affordable Family Care Services, Inc is going fine for my friend. Everything they do has been going okay.

The care that my mother in law received was okay, they always had a lot of changes we had a hard time getting a steady caregiver. We were looking for someone who uses their training and knowledgeable and some of them acted like they didn't have training. I can't really speak for all because each caregiver we had was different. There were also some who were very nice and knew what they were doing. I am sure its hard in that line of work to have steady people working. But overall, it was helpful while we had them.

It was a rushed situation, so my loved one did not have somebody matched to her as well as they probably should have been. Also, caretaker absences and tardiness were an issue, as well as the caretaker sitting and doing nothing all day. It was just not a great experience.

We left Affordable Family Care Services in July 2023. I will suffice to say I would NOT recommend them. By law, they are supposed to do in home visits every 90 days. Never completed for my mom in the 11 months we were with them. Quality/oversight would be the main improvement. I know it's a difficult area to hire folks but they had lots of turnover and drama amongst caregivers & in house staff.

We used them for a year and a half had 3 good care givers but also had care givers that talked nasty to my dad had care givers that were consistently late 20 minutes or more had done where the cos were looking for them had some that they brought boyfriends with them. Then they dropped us do to how far out my parents lived and left me to try to find more care givers when I lived 3 hours away.

Had a lot of no shows for the caretaker without notification.

For the most part, the agency did a pretty good job but not as good as I had hoped. The first visit the caretaker didn't show up on time but after speaking to the agency that was resolved quickly and never happened again. We had one specific caregiver that we really liked and the agency allowed us to keep her for the remaining time we had. They were professional and did what they were asked.

My mom is very difficult to deal with, but if you let her know what is going to happen in a kind way she will be ok. With that being said, every caretaker sent over couldn't follow directions. Everything I told them not to do, they very specifically did. None of them could follow directions. When I complained to the person in charge, this person would say, "I just don't understand why this happened."

They couldn't provide a consistent caregiver even though we discussed it during the interview process, I'm surprised they still list us as clients for this survey since we dropped them after the 2nd week of service, and its been over a yr since having them here to help with mom

All but (1) week end was absolutely horrible. Will never use them again!! 1 of these 3 caregivers that stayed with mom was "SUPER" . The other two, well, I will leave it alone. Very bad experience. I do not recommend their services to anyone.

The company makes promises they can’t keep. Very disappointed with their services. They claim to have certified Nursing Assistants yet most of the folks we had either had back problems or wrist problems and would tell us they couldn’t do certain things. I would not recommend this company.