Wingate Senior Living

This was a wonderful place until around 2020-2021. Around that time they ‘modernized’ the central living area which made it cold and unwelcoming. They also hired new staff members which reflected the same idea. No one ever really seemed to know or understand my loved one - they would just call me and complain about her. Putting her into memory care was the worse thing - I’ll regret that forever.

[name removed] went to the hospital and they continued on charging us rent and would not reimburse the full amount only one month. I would caution others looking to pay attention to the rent if they are paying out of pocket. Staff on the floor are great, they just need a little more communication with family members.

My mother-in-law lived in a lovely apt. here for 2.5 years. Our family was impressed with the caring floor staff, activities, and meals. Unfortunately, near the end of Mom's time at Wingate, she had a medical crisis and was put on hospice, just at the time a new Nursing Director came on board. This Director exhibited a very troubling ignorance about hospice and end of life care. In the days preceding Mom's death, when she could no longer swallow, hospice left specific orders to quit force-feeding her, but this Nursing Director made her staff continue - resulting in painful episodes of Mom aspirating and vomiting. On our mom’s last day of life, the Nursing Director refused to administer comfort meds until confronted by the hospice nurse. The reason I'm not leaving a single star is that the Wingate Corp leaders took the matter extremely seriously, immediately arranging training about end of life care for the Nursing Dir. and her staff.

My father lived in the assisted living part of the building from 2013 until 2017 when Epoch ran the facility. That part of his experience was great. He had to move into memory care in 2017 when Wingate took over the facility. Our experience in that part of the facility was poor. There was not enough staff, his bathroom was often filthy, the set-up for activities was not good as residents had to travel in a small elevator to go down a floor for activities and most of the activities were not anything my dad wanted to participate in. Most of the time, people were just in front of a television set. I would not recommend memory care to anyone.

It was fine when we toured the place. But my father was placed in memory care and it was terrible everyone upstairs and a nice cafeteria people in memory care got crap food. 2) nurses in memory care were only CNA's they were not trained in dementia care 3) my father acted up one Sunday with no violence and they shipped him to hospital without letting family know. He was told he could not return the hospital told me he had a bad UTI and sepsis after treatment they would not let him back and he became a word of the state he ended up died 2 weeks later.

At first glance Wingate looks nice, but please look closer. They have had a serious rodent problem but tried to deny mice were in the kitchen?? The Board of Health had to be brought in to address the issue. The activities director was great, but unfortunately she has left. Management continues to increase the rent and fees greatly, yet wha the residents get in return decreases. They only seem to care about selling the next phase of residences at Wingate.

This is not a place to put a loved one! In the first 6 months, these people had lost two sets of very expensive hearing aids and one set of false teeth. Staff, other than the top positions do not remain in this facility and are constantly changing. The memory care unit is consistently understaffed. My husband and son in law came in to move a piece of furniture and when it came time to leave they were not able to find anyone to let them out of the locked unit. They finally called the front desk and someone came to let them out. There was no one there to watch the 20 dementia patients residing there. We came in another day and found a trail of poop from one end of the unit to the other. Someone finally called in someone from assisted care to help clean up the mess. That person that came in to help clean up was called to go back to assisted unit. I believe there was one person supervising the people in the dementia unit. Will have to write another review to cover other problems!

You will be spending lots of money - so ask many questions. Understand exactly what services your family member will receive. If there is anything required that falls outside of the "social model" of assisted living - you will be asked to provide a private aid - which is very expensive. Drop in unannounced - often memory care residents are planted in front of the TV. Staff is not proactive - often gathered chatting when they should be tending to residents. Personal belongings disappear - keep a close watch. It is a very pretty place - but looks aren't everything. Often do not follow-through on what is promised, from diet to basic aspects of care plans. If you think that your family member will need nursing care at any point - be sure to read reviews for the related skilled nursing facility - they are horrendous & have been for years......the same company runs both facilities.

Do your homework - speak with the families of residents. It looks pretty - but what care is provided? Constantly have new staff - many of whom stand around until they are specifically asked to do something - no consistency. Care plans are not adhered to.....though mgmt is repeatedly reminded. You need to show up repeatedly to see what is going on and push to have things taken care of. Watch your loved one's belongings, they disappear.

It is a lovely place when you go there and look around, the deck outside is beautiful to look off of and it has a very pleasant atmosphere. The community is relatively very clean, however our loved ones room could of used a little more cleaning and their laundry could of been done more on a regular basis. Our family did not had a good experience, the care was terrible and so was the theft. Our loved one did not receive their medication for moms, because the aids did not call the pharmacy for new prescriptions. Also our loved ones hearing aids were stolen and their eye glasses went mission for two months. We would not recommend this facility.