Wingate Senior Living

Helpful personal service at a challenging time.

The community was very nice, clean and welcoming. The tour and food were delightful. There are several activities available prior to COVID and they had a calendar of events. This was a nice place for in between living.

It is nice and clean, and forgiving. The staff help my dad out. The community is very clean. It is a nice place and take great care of him. We looked around and he had a cat, and allowed the cat to join him in the community. It is a well lite community. The place is awesome. They go out their way to make my loved one comfortable.

Wingate is within walking distance of a bank, grocery store and pharmacy, near cultural activities. It provides transportation to there and to doctors. Health care is flexible and residents can most often stay in their room or apartment as they age and need extra care. Physical exercise is provided via a gym with individualized plans. Swimming pool and whirlpool and classes. A memory care unit is attached to the facility. Food is individually cooked and varied. Programs include many interesting and varied events - book club, poetry, music, art, attractive outdoor area near a river, bike path is adjacent. Most residents have a close relative near, by and some are spouses of residents in memory care unit. The atmosphere is permissive and protective. The building is wired for computers and there is a computer lab and teacher. [removed] building is not easily repaired if computers don't function well. Wingate bought Epoch 2 years ago and new carpets are needed and promised. Slow progress!

Dad has enjoyed his many years at Wingate. Activities are great, and everyone smiles. Food is ok, but perhaps needs to be a bit more diverse. Overall, very pleased with experience.

Living at Wingate provides me what I need each day.

Great staff overall. The renovations while probably a good idea, are cold and uninviting. What was a welcoming 'country kitchen' us now granite counter tops - looks like a kitchen in a new development house. Most residents are in their 90s- new owners should remember that. otherwise, good care, nice people. Especially like the pool table and pool.

My mother has been a resident for over 2 years now at Melbourne. The staff are always friendly and show their care when attending mom's needs. I feel that when I do have a question about her care, it is addressed in a timely and professional manner. My mom always looks well taken care of, and the staff provides activities which are appropriate with residents who have dementia. Since my mom always loves the outdoors, I'm glad that Melbourne provides a courtyard where she is able to sit with other residents and staff members and be safe. It allows her to enjoy the good weather days.

Very nice place, I simply liked other places more. The person that gave my son and I the tour was [name removed] - who mostly spoke to and maintained eye contact with my son instead of me during most of the tour. Just a suggestion, but when providing a tour for a possible client the focus should be on the client and not their son or daughter accompanying them.

Again, we liked this community but rooms were small. More assisted living than independent living.

Moving mom here was a much better choice it has what we were looking for to handle her care. It's a located memory care community and they have trained staffing to handle my mother's outburst and paranoia. They were recently just sold so there are new staffing and new management and they are very professional and kind and very knowledable. They are definitely living up to what they promised as far as the extent of care they would provide for mom. The community is clean and odor free. The residents seem to be well taken care of.

The room is a little small for dad. The staff have been great. This community does seem a little expensive for a respite stay. The food is good and they have a nice dining room. The community is clean and I would recommend this community for a respite stay.

I thought Wingate Residence was a nice facility when I toured, but the distance made it not an option. It was too far from where I was looking. The people that took me around was friendly and helpful, but it was not what I was looking for.

Have had a very good experience with a family member in the memory care unit at the Residences for well over a year. The staff are excellent, engaged, respectful and friendly to residents and their family and friends. They have made big efforts to provide appropriate activities and care for individuals with different needs, and adjust when their needs change. Most important, when we have had concerns, the administrators and staff have responded immediately, and have done their best to try to put changes into effect. Except for about a month when the food service changed, the food has been very good There are options for famiies to have meals in the memory care dining room, or in the main dining room. The common spaces are lovely with a lot of light, and the rooms are quite nice. No place is perfect, and not every place is appropriate for everyone, but we have been satisfied overall that we made a good choice.

I seriously think that they need a larger staff. They do the best with the staff they have, but with the amount of residents, I just don't think there are enough people to keep them engaged. I just felt like she did not get what we expected and there were not enough things to do.

toured on 8/20; very new facility; space available now in studio apt (8300/mo) skilled nursing on site (~13000/mo) - did not see on this visit memory care 'neighborhood' was a good size, not too big, flow was good; did not get a chance to speak with the memory care director location is very good

Dad is living here now and although it's only been a few weeks so far, we feel comfortable about where he is and pleased with our selection. We toured almost every assisted living facility in Western Mass and found that Epoch and another facility were our top picks. It was very surprising how similar the pricing was for each facility we toured and startled that some facilities were charging the same for, what we feel, was substandard housing situations. Epoch was clean, sunny, and friendly. Our other choice also had these traits, but we ultimately decided to go with Epoch because it was a bit less expensive and seemed to have a more casual atmosphere, which is more conducive to our Dad.

Loved the place but I think the rooms might be to small

I s/w Bob. We like this facility because it is affordable, provides the full continuum of care on the same campus,and has a common kitchen for residents to use if they want. What is confusing, however, is that Bob was 'unsure' if they accept Medicaid. Hollis said they do. Not sure about this disconnect. A has a friend from her building living here now. M knows of several people living there who like it.

My Aunt and Uncle are residents and they're happy with everything except the food service which is awful. We've been there dining several times and it takes an hour and a half to get through a meal because of the wait. The staff are not properly trained and work inefficiently. We have spoken to the management more than once and nothing has changed. In fact it has interfered with some of their health appt's. One time we had to keep the VNA waiting 30 mins in order to get our food. The rent is too high to have such a basic service be so bad. Perhaps they should pay a little more for qualified staff