Willow Ridge Senior Living, LLC

Cost of $1800 for a respite 10 days was high. If they said for $2000 she can stay a month would have been a better promotion. Told about the $2000 month cost after we left. Based off of the $1800 per week, the monthly cost would have been $7200.

Outstanding in every way for an independent Senior. I would give it 5 stars, except for the category of Care Services, which are kind of just "ok," and I found I needed to supplement them with non-Gables services. The grounds, rooms, and dining room are beautiful and elegant, and the staff is the friendliest I have ever encountered. And we got a terrific value on a room with a less-than-optimal view, which didn't matter to my relative that doesn't like to look outside.

To be perfectly honest this community is not as good as the one my Mom was in that closed down. Unfortunately, it was the only one that was the same price as her previous residence. As a result the differences are much more noticeable.

The staff was exceptional with the Director being useless. They changed the menu eliminating breakfast which was now continental and just carbs plus paper and plastic utensils. There was no dinner Sunday nights and they frequently ran out of specialty entrees. The apartments were in fair condition. Kitchen cupboards and vanity were in poor condition with missing hardware and dents and scratches. They took [amount removed] out of my checking account and wouldn't give it back. They said I could use it for future rent. Residents friendly and staff mostly helpful.

It has deteriorated under current owners and management. Numerous services have been discontinued and nothing added. They increased the annual cost by 8.5 per cent this year so I would not recommend it on that basis alone.

Overall experience - The staff was kind and caring. The facility was dated but clean. Food was average. Room was decent size. Very reasonable price. It is a functional, low cost assisted living facility, but not something one would get excited about.

The front staff when you first walk in were pleasant. Overall the place is clean. Cafeteria people were wonderful and food choices were good. However, the staff that was supposed to assist my father did not do a very good job I would say very poor. I would go there and he would not be able to get out of bed and he would be full of urine the bed soaked and when I mentioned it to the staff they said they checked on him just a few minutes prior which I knew was a lie because half of the urine was dry. The staff had him on for one day a week showers which sometimes happened and sometimes did not. I would get the excuse the staff was short that day which is understandable being Healthcare and I was a nurse for many many years but then they wouldn't do him the following day unless I said something. Girl that did the overall housekeeping once a week was a sweetheart. The maintenance man took items out of my dad's room without calling me. So I hope I've answered some of your questions. Oh and one more thing sometimes they would put his meds in front of them and not watch him take them and I would go there and there would be a couple days worth of pills spread all over the place on the floor, and in his chair.

Go see for yourself: it is clean, welcoming, & staffed with caring individuals

Overall i am pleased with the treatment my mom is getting. She has made friends and seems very happy. My complaints are that maintenance is very slow to respond to requests. Mom has been there a little over three years and we have never had a care plan meeting with the nursing staff. We have never discussed any of her care needs. The food is not that good and I eat with Mom once a week so I know.

The staff overall seem pretty pleasant, my mother would say they are understaffed, especially in the dining area. My mother is dissatisfied with the menu choices and quality of the food served, saying they do not cater to the diets of elderly people, items being too spicy and salty or challenging to eat. The place in general could use updating, some fresh paint has been done, but carpet in hallways and furnishings in gathering areas are a bit worn and tired. There is a slight unpleasant odor in the hallways where residents rooms are. I would say my mother is not very happy living there but she says her next move will be a nursing home, so she is resigned to staying there until the time comes to move due to needing more care. They did give her 3 free months as a move in bonus which was very nice as she does have a limited monthly income, but overall I think the amount of money that she pays monthly to live there is not reflected in the quality of the residence. The first 2 months she dealt with house centipedes every time she went in her bathroom. She has requested that the outside of her window be cleaned, and that still has not been done. I would say that it is a middle of the road facility, there are probably newer nicer ones, and I'm sure that there are some that are below par. Given the short span of time that I had to place her due to her illness, I felt that it would be a pretty reasonable fit, but had I been able to take more time to choose I think I could have found somewhere better for her.

Not warm and fuzzy. She has needed her flooring fixed since she moved in and all they did was put duct tape down.

The facility is on a beautiful campus. Inside is very clean without odor. Nicely decorated. The dining area is clean and well maintained. The food has a great presentation. The individual studio room is very spacious. The bathroom is large enough for wheelchair and walker use. The walk in shower is large enough for a shower chair. Shelves in the bathroom to store personal items. The staff is very friendly, helpful, caring, and attentive to the clients' needs and family needs. This place could be phenomenal with a better management/leadership team.

She wasn't really there long enough for me to have much but the staff was nice, they seemed to have a decent amount of entertainment, the food wasn't all that good but it was plenty. The place is not bad but it's very dated. Overall it was a good experience.

Quiet and safe

Food salty often food not avaliable out. Often run out of desserts.

Knoxville Landing is smaller and older than most assisted living places. It has been retrofitted with such things as modern HVAC, sprinkler systems, smoke detectors, etc., the downside is they have problems maintaining it because of typical Corporate mismanagement. E.g. we frequently have false fire alarms and water outages. Their pluses are "breakfast cooked to order", an excellent "Food Manager", excellent "Activities Director", "friendly atmosphere". Food is typical "Sysco Fare", i.e., cheap food with fancy names. I am Independent so I cannot assess the nursing staff.

The staff is friendly. The food isn't as good as my mom's other residence and there aren't as many outings. There also was more of a variety in activities. There is no happy hour. Some of the residents seem to need more than assisted living care.

They said they have a doctor the doctor is 80.00 a month whether you use him or not. My loved one likes the food, but she is bored with the activities. I would recommend this facility, but ask good questions. I would like to say a [name removed] was very informative and always got right back to me

The staff and the facility at Village of Olathe are wonderful. However, it has a very small population of independent living residents and this shows in the amenities. The shuttle is only available one set time a week and they are limited to one, one hour stop. There are some activities on the calendar that don't actually happen. For example, my mom has tried to go to their daily movie in the theatre room several times and no one is there. Activities only happen during the day, mostly in the morning. My mom sleeps odd hours, so she's rarely up and dressed before 11am. So she misses the shuttle, or chair aerobics or etc because they only offer them one morning a week. There are no evening activities and I rarely see a single resident after dinner, they just aren't out socializing as much as I saw at other facilities. No staff are available after 8pm. This is fairly common but bc this facility also has assisted living and memory care I thought it would be different. My mom's smoke alarm went off for hours one night and not only did no one notice, but when she wandered around to find help, there was no one anywhere in the building. The next day they told her she should call 911 - but there was no fire. She just couldn't reach the alarm and can't get on a ladder or chair. Eventually it stopped. The biggest disappointment has been the food. Their website says they have a "chef" but the serving staff told us that "different people come in and cook all the time". The quality has not been good. Sure, she can always get some French fries or a grilled cheese- but that's not healthy on a regular basis. And since my mom misses the shuttle which only goes to the store one day a week at 10am for an hour- that means my sister is still on the hook for taking mom to the grocery store every week. Which means more expense for us, and less socialization for my mom, and more challenges cooking with her arthritis. They also say they have a "bistro" so residents can pick up food anytime- but it's just yucky leftovers from the previous meal. From the tour, my mom thought it was easy to go items like cold sandwiches, premade salads, desserts etc. that you could grab if you missed a meal or didn't like the menu. But it is not that at all. Overall the staff is wonderful, the facility is spotless, the maintenance team is especially kind. But every time I walk in, the common areas are empty. There's nothing going on, and I definitely would not eat a meal there. We primarily moved my mom so she could get help with transportation, help with cooking and more socialization so it's a big disappointment from that perspective.

Maintenance could be better. Broken glass door was told when touring it was being fixed that week. Over a month later not fixed. Was told they do daily check ins and they don't. Was not given code to get inside had to go to desk to have one set up. It too great on my expectations