Willow Ridge Senior Living, LLC

My dad has been here for almost a year and there have been some changes that are distressing. The Activities Director left for another job several months ago, and they really don't do anything but play bingo now. They used to bring in musical performers like a guitar player or a man who plays the organ, but they haven't done that for months. They are supposed to have movie nights but they never do. They haven't had trips to the dollar store or lunch in months. My dad doesn't mind the food, but there are people here who can't eat what they serve because the quality is so bad. But the worse thing is, my dad turned 90 last week, and they raised his service fee so that they now are charging him $8900.+ a month. When we signed up the sales team told us they wouldn't charge for wheeling him to his meals, and with the new nursing coordinator, they are charging him hundreds of dollars per month to wheel him less than 20 feet to the dining room. The aides are nice but they are terribly understaffed. We have been thinking of looking for a new place for a while but since they have literally doubled his monthly charges, we have no choice. When his money runs out there is no guarantee they will even have a Medicaid bed for him. Sad and distressing treatment to our family.

Not a memory care facility

I am not happy with the community for the care that is needed. They are understaffed for the residents. They do not always clean as needed. The menu is not good and needs a lot of improvements. The staff does always not keep track on her medications. We would not recommend this community for other families.

no thank you like a nursing home

I started my tour at 11am, yet I did not see residents and staff interacting in any activities. The building had a bad odor.

We placed our loved one in this facility. It has been the biggest mistake we have ever made. While a few staff members are wonderful and have a passion for their profession the majority are AWFUL. They are rude to the residents and familes alike..they hardly speak when walking into the facility.. activities are not conducted for the residents...when addressed with management the response is many residents aren't interested in activities or are unable to participate and it is difficult to conduct activities bc so many residents are high need and belong in a nursing facility.. therefore they require a lot of the staffs time. However a calendar is posted with daily activities. In addition the entire building is consumed with mold...they are currently working to remove it with plastic and huge fans throughout the building. In addition social services has investigated the facility based on recent [Removed] allegations. The list goes on... STAY far away from this place...it's truly terrible!!!!

Just found out the best cook they had in this place has quit due to being treated unfairly and being bullied and [Removed] by the returning staff. What a loss to the customers. Her food was amazing, fresh and you knew she cared about what the patients put into there stomach. Very sad! This place should be investigated.

Smell only 25 residents. Reminds me of a 1990 nursing home with small apartments. There is no activity director. The residents that I met were not active: wheel chair bound sitting in the halls looking very out of it. Not a place where you want someone to be that understands and desires social interaction.

I stopped in to tour recently when noticed a group of ladies gathered around that looked like they worked there. They were talking about the new company that took over and how they hadn't been paid and problems with their pay! If a company can't pay the people that would take care of my mother - I don't trust the company to take care of my mother. Not to mention there was an extreme smell of urine in the doorway. I didn't go far but I noticed all the patients sitting in the doorway looking out. The whole thing was depressing so I am keeping mom at home for now.

My mom recently moved into this facility. I am not impressed. There isn't enough staff and the hallways smell like urine. The food is hospital like yet the price to live here is extremely high. Definitely better choices on this end of town.

We were there for a tour, and it was probably the worst on so many levels. Not only was it dirty and it smelled. The director had no idea about the population, or the needs of those with memory issues. The director asked me if I was the one looking for assisted living. Even my mother was offended at some of the thing that was said. There was no activity going on, we wanted to walk out in the middle of the tour.

Crimson Ridge has gone down hill! The director is nothing but rude and I would say an ambulance chaser. Most residents need higher level of care yet she places all at risk residents and staff by expecting all to preform this higher level of care. I cant tell you how many phone calls I received of mother falling and how many trips to the emergency room. I cant blame the aids /nursing staff they weren't trained/hired for this level of care needed. Diabetic residents that received insulin administration would have chocolate cake for lunch , midday snack and again at dinner for desert. My mother's blood sugar was out of control and she was placed at risk. When I went to the directors office she stated she had no time to speak she was busy. Im from out of town so I figured I would at least be a priority ,no ! She shut her office door litteraly on my face and I did see her not once but 3 seperate times go to smoke. I guess that was more important then taking those minutes to speak to a paying customer. Non the less we pulled mother out of Crimson Ridge the following week due to being rushed to the hospital for a blood sugar level that was critical high and mom unresponsive. BTW no one is CPR certified at Crimson Ridge and if it wasnt for the wonderful ambulance staff we would not have mom this day. Please be aware of this place , sketchy director and all that is wrong with the place . Remember looks are deceiving and so is Crimson Ridge.

This was least favorite of the three communities we saw. Did not meet w/staff, she apparently had tried to call me to let me know that she was not available for the appointment. Outside was clean and well kept, but once inside it seemed dreary/dark and in need of some maintenance (wall paper peeling in lobby area). Appeared clean but there did not seem to be much activity - two residents were sitting in the lobby area by the door and 2 in the common area watching TV. Seemed understaffed for mid-day (two people-one was vaccuming dining area).

odors, new administrator, current residents interacting at a low level.

So far, so good

The Memory Care Unit leaves a lot to be desired...as is true at most facilities those that cannot advocate for themselves lack the attention they deserve.

The Memory Care Unit leaves a lot to be desired...residents routinely are not given the attention they deserve and it’s awful.

After reading the reviews from May 2020, I find it hard to believe that someone has had a pleasant word to say about this place. The state has been in there numerous of times regarding mananagement and complaints about the care that their loved ones have been receiving. These poor residents are not allowed to socialize with one another. They blame it on covid but this is not the case. Due to poor or lack of direction from management (NOT enough workers) these poor residents are forced to stay in their rooms. If you question management about this, they literally threaten to kick your loved one out of the facility. I have never seen a Huey and Louie side show like the management there! Save yourself the heartache and trouble of spending your money foolishly, go somewhere else. I have called corporate located in MAWAH,NJ a number of times AND they say that they no longer handle the FOXTRAIL in Deptford. You get the run around and if you call the number on the wall hanging in Foxtrail as soon as you get in, its the wrong number. So, I'm gonna call management out on this one.. Whos' covering for who?

The director and executive director are horrible. Now what I know after having a loved one in the memory care unit, I will be contacting the state to come and investigate. Something shady going on in that place. I'm just happy that I got my dad out if there before he got hurt!

I recently lost a loved one who was there for years. Come to find out, that she had underlying conditions that should have appeared to raise a red flag. And the nursing staff along with management just let her stay in her bed without seeking professional medical help. The staff is caring but not educated enough to know how to care for these residents. There is no nurse on staff after 5PM, so please don't be fooled by the management telling so. Also, speaking of management; they are inept. They are always in pairs, you can never or will never speak to them alone. They feed off each other. So please, do yourself and your loved one a favor and DO NOT GO TO FOXTRAIL.