WellQuest Living

We toured with WellQuest of Menifee Lakes and it felt more like a sales meeting. The Wellquest environment was sterile and expensive. Who cares about marble, chandeliers, high ceilings? Not me. Not my parents. It was not a good fit for us.

Overall it's been a good move for my parent. Not having their own home to worry about maintaining any longer has eased their stress. And I feel supported knowing that there are caregivers to check on my parent and help out when needed. However this facility has had a terrible turnover problem. It's been open only a year and they are on their third executive director and third activity director. My parent likes to get to know the staff so it's upsetting when they leave. Oakmont puts up a lavish activity list as a marketing tactic, but few of the activities actually happen. My parent has shown up at the appointed place and time and there was no Oakmont staff there--just an empty room with nothing happening. Also there has been poor follow-through when we have had a concern or complaint about the apartment. Many of the individual caregivers and staff are kind and friendly, which is wonderful. And there have been instances of inappropriate behavior-- a housekeeper logged herself into her own Netflix account on my parent's smart TV, while my parent was away from their apartment. And a male night caregiver attempted to grope several female residents in their beds, and was subsequently arrested. So the hiring and background check process could be better.

We have been here about 6 months now, they are changing ownership and going through a transition which is impacting all of ratings which were better 6 months ago. I do feel my mom is overall safe and in good hands as a registered nurse myself.

This community has been ok so far, we're still trying to give them a chance. The activities were better when my loved one first moved in, but they have decreased. It seems like the Director is there sometimes and then other times not so much. The food has changed. I would have rated it at a 5 before, but it seems to be higher in sodium than it used to be. The kitchen staff is nice and always pleasant. I have recommended this facility to family and friends. There was a flood recently and my loved one is misplaced, but we're hoping things improve soon. I know it takes time!

The cleanliness, medication management and variety of activities could be greatly improved. That's why I found another place for her. Truly the industry needs attention. It's common, apparently, to not give care as promised, poorly trained staff, crappy food etc for exorbitant rates. They should all be ashamed

They are short-staffed and transitioning in ownership/management. It really requires advocacy and persistence on my part. They do provide structure in terms of meals and weekly cleaning for my loved one. And it's a safe place.

We picked this community, because it was the only one with an opening at that time. They are average from what I have seen.

I toured this community and it was nice overall. It's a big facility and I didn't love the set up, but part of that is personal preference. We were looking for something smaller that felt more like home. Pricing is a lot higher than many of the others we looked at. It could be a great fit for someone looking for that kind of atmosphere, though.

I didn't care for the secure area for the memory care residents.

I was put off by how they run the facility. Rather than focusing on the patients, they were more concerned with running all over the place. It looked like they had spent an incredible amount of money on the facility, but the patients were left alone just staring off and not paid attention to. We wanted actively engaged care for our loved one, not just a flashy facility.

The tour guide seemed a little over the top and it felt too pushy to me.

Sterling Place is an older facility. There has been some changes in management recently and they have had issues with maintenance and housekeeping and stuff like that. The residents have gotten a group together to bring some of these issues to upper management. She said the food is pretty good. We are hoping to see some improvements soon.

We can't seem to get our loved one's rent processed correctly. They're overcharging, and we can't seem to get the money back. They're holding it in some type of escrow account instead o applying it to her rent, which is very frustrating. Other than that, it's a very nice community with a good atmosphere. The building is spacious. They have great activities. And the staff is very nice.

One of our family members signed the contract for our loved one to move into the Ashford, but unfortunately they had passed away. With the contract the communities increases the price significantly when the lease is renewed. However, they never gave us a call to speak with us about the increase or to speak with us regarding our loved ones increase and long term care. To us it felt like they were just all about money and nickle and dime everything. We had pulled our loved one out and moved them to another facility, and when another family was there moving out our loved ones belongings the staff members were bad mouthing that other facility.

We toured The Sterling [date removed]with the Community Sales Leader [name removed], who was very helpful and honest. The Sterling is not a place we'd be interested in living at this time in our lives. It has too many amenities included in the monthly fee. Amenities we do not need.

They feed the residence well. Communication is ok but there have been issues getting things fixed in a timely manner. The staff is friendly but I would not recommend this community based on my experience.

Sterling Place community is very clean, and the food taste really good but there is just a really small selection to choose from. Since the pandemic instead of going to the cafeteria to eat, they are deliver the food to our rooms. They do have bingo and card games to participate in.

The friendliness of the staff members was not authentic, the value was fine for what you paid for. The only issue we had was that they did not report to us when our loved ones care level changed. They had a care team on sight and even the communication between the community and the care team was lacking. Prior to COVID it looked like the activities were nice, however it seemed like a lot of the activities were geared towards woman, where the men would be sitting our standing outside of the building not participating.

I like the facility. I like the staff. I like the costs. I do not like the total lockdown aspect of memory care making my access difficult. I do not like the long hallway that dad must travel for his meals. I do not like that he has no access to the out of doors.

We liked the facility when we had the tour but it was near a sketchy neighborhood. It also was right by the max station. Regardless of it's location they are a great, great facility. My parents just did not pick this community,