WellQuest Living

The activities staff is outstanding. Many activities and holiday celebrations are provided. Staff is friendly and courteous. Improvement needed in consistency of weekly housekeeping service perhaps due to staff turnover. Family needs to "check on" services regularly for our loved one.

The placement service was helpful at the start of my search. I chose this community because it felt smaller, clean, and welcoming. The staff is generally kind, and there are plenty of activities. Overall, it is a good facility, though at times I feel like I have to closely oversee both my family member’s care and the facility itself. Moving from out of state came with challenges, and some assistance I was told would be available turned out to be misleading. Communication has been inconsistent, especially around medical coverage, orientation for family members, outside services, evaluations, and billing. Several issues could have been avoided with clearer information and follow-through. Despite the frustrations, we have stayed because no facility is without issues. I now understand how things operate here and feel comfortable advocating when needed. My family member requires strong advocacy, and I take that responsibility seriously.

Overall experience: the caregivers work hard to care for patients, but it's sometimes hard to communicate. Example: 2 caregivers prepared my wife to be fed her lunch. Wife complained about pain in shoulder and a meds distributor was called for. Wife has Parkinson’s. An assessment revealed no clear action to be taken. Then they left without saying anything. After waiting l was told the caregivers were serving lunch. Bringing in resources to deal with physical therapy, nurse assessments, and some activities rates 5.

Lots of turnover, which seems pervasive in the elder care community.

I would advise families to read the contract carefully. The Lodge uses language that attempts to make the family or POA liable for costs if the resident's resources are inadequate. I would also consider how active my loved one is, the Lodge does not have much space to move around in and the activities really lacked imagination when my loved one was there. Finally, the food was terrible. I would consider my loved ones behavior issues. Explore their protocol for handling outbursts and defiance. These are common dementia behaviors and my experience was this facility wasn't very prepared for them.

Staff is nice not enough of them, but try and be helpful.

Positives: all staff members are friendly and helpful. Negatives: New in-coming employees need more training, food could be better and better cleaning of the dinning area.

I am a current resident and I’m remaining anonymous because I still live here and don’t want this review to be a source of friction. I moved in over four years ago with high hopes, and it has been a disappointment overall. Maintenance is poor, the staff makes a lot of promises, but doesn’t follow through, however the worst part is over the years the food has gotten worse and worse. I used to eat there a lot but I never have any meals there. The portions are small, unappetizing and served very unattractively.

The facility could be utilized better. Because it has only two elevators , movement through the facility is slow. Also, there was some turnover in staffing that causes some disruption

The facility is nice. The food is okay. The staff are very friendly but they are under staffed. My wife is disabled and sometimes she has to wait up to thirty minutes to get help. They Are friendly but need more caregivers, especially during the morning hours.

I wish they had more exercise options. Other facilities seem to have many more opportunities for fitness classes. Otherwise the main drawback is the location- it is next to railroad tracks and strip malls with homeless encampments nearby, but when you are inside the facility the experience is very good.

The place is nice and clean, but they dis not clean my mothers apartment well and never cleaned the toilet or bathroom. They did not do her laundry either. Very disappointed as I had to do this all myself even though it was suppose to be included. There were a couple nice people at the front desk and in the dining hall, but overwhelmingly the staff was unfriendly and often put off when you would ask them questions. [name removed] the health and wellness director was nice and really responsive so that was great. My mother was suppose to have escorts to meals and help with getting to activities this was often not done and she lost a tone of weight because she was not getting escorts or being helped. The food was ok. My mother did not go to many activities as she needed help getting to them and it was not provided. The events we did go to were fun and the food was decent. Many cost extra though. They did have more activities then the place she is at now, however that's the only thing I can say was better there. If you have a self driven active senior then I think the events are good at Russellville, but not if you need assistance or reminders for activities because you won't get them. The place is one of the most expensive I my area and the assisted living is nice, but the memory care is sad and small and tucked in the back. The neighborhood is pretty shady and there are many houseless and drug addicted camps around. They had been cleared out when we first looked, but got increasingly worse as my mother was there. Check out the memory care before you decide to stay, because you won't want to go. My advice is check out the memory care at each facility you visit because we found only a few nice ones and it was much harder to move my mom to another community. We chose to leave when my mother had to go memory care because it is no wear near as nice as the rest of the place and expensive. We had been sold on the place because of the big rooms in assisted living and the promise of good care, but it turned into more of a nightmare. So glad my mom is at a new place

Housekeeping for residents is minimal, and staffing levels are variable. When Dad first moved in they didn't have a functioning bus for six months, and once they finally got it fixed it was three or four more months before they could hire a driver for it.

Memory care rooms are older, air conditioning had to be put on manually. My Dad was not capable of asking. Room temperature was very warm when afternoon sun came. I would have liked more communication with staff at move in. Had no knowledge of daily schedule/expectations. My Dad had end of life dementia. I expected staff to handle this. Hospice communicated symptoms more clearly. My Dad was at Carmel Village for only one month. This was the most difficult experience I've had since leaving my children at daycare for the first time. That was 38 years ago. Staff needs to be more compassionate about this experience.

It is a fairly good place, but if you have a loved one in memory care visit often. They did not have enough people to give the extra care. I had a tough call with the gal running the place. My mom was discharged from the hospital late and I called to advise them of this, but when she got to the home the emt took a reading of her oxygen level and since it was low and the home did not have any for her, she was taken back to the hospital. The staff did not advise me of this, so in the morning when I talked to the physical therapist to see what extra help my mom could get she called me back and said that my mom was not there. Talk about being upset...I had no idea where my mom was. The home health place helped and called me back to let me know that she was taken back to the hospital. If your loved one needs extra care it is advisable to pay for a caregiver to come in and help out. So I am not to impressed with WellQuest.

Well it's ownership changed hands, so they do things a little different than at first. It's not assisted living for seniors anymore. It's just straight senior citizen living. Now my dad needs to be back at home to have around the clock supervision. So we're in the process of moving him back to his house. My dad finally started being ok with being there but he was mad at first he didn't want to be there! Now we're trying to get him out of there and it's hard.

Everyone I interacted with at Russellville Park was great. I just thought that they would have checked on my friend more. I do think that they needed some improvements on their activities offered as well.

We toured the Remington Club during our search for an Assisted Living/Memory Care facility for our loved one. This facility was nice, but they did not have Memory Care. The cleanliness and friendliness seemed good.

Our loved ones apartment was not move-in clean at all. Very dirty toilet & shower was full of paint dust & calking remnants. Same in the kitchen. A [fee removed] "move-in" fee should pay for an immaculate apartment! Staff overall are excellent-professional, yet friendly & caring. Very impressed w/several young men that go above & beyond in their concern for my mother & her safety. My mother has her own caregiver but the Remington staff is friendly & has been helpful at times. Housekeepers are just adequate. Kitchen staff are friendly, courteous & helpful. Some meals are very good. Some are just ok. Tons of great activities, my mother is not taking advantage of them like she should. She does do the chair exercise & yoga once in awhile Once the remodel is complete it will be modernized & a very beautiful building! We love the location! Couldn't be better or more convenient for our family. My mothers apartment has brand new flooring & carpet in the bedroom. Living room & Bedroom are very nice sized! She's in Remington 2 which has been under major remodel since she moved in. Another great benefit at the Remington is that almost all apartments have their own little patio. My mother has a little dog & she really enjoys that! There has been some considerable inconvenience due to all the construction & demoing floors etc. I think the [fee removed] price is fairly reasonable but is reflective of this. The rent includes [fee removed] in dining which is really great!!

Our family had an in person tour with Sunrise of Fresno and it is a beautiful community, but the person we spoke with was a little to pushy for us.