WellQuest Living

I toured this community for my father and his needs. I wasn't very impressed with the layout of the community. The community felt very cramped. The rooms they showed me were very tiny. Everybody was very nice and friendly. Overall it wasn't the community for my father and his needs.

So far, so good. My parent is a new resident in the assisted living area. Some caregivers are friendlier than others. One person left him on the floor to get another assistant and did not explain to my father why he had to leave him on the floor. Adequate service. Lobby and main dining room is nice to visit and to look at. The rooms have a very good layout to them. The assisted living dining room does not have as much natural light as the regular dining Room., so if it is a little more depressing. Very clean. There are usually two choices for each meal. The menus are better than average. Lovely grounds. I like the fact that they have one wing for Independent living and one wing for assisted living. Waiting to see how well their staff works with the hospice personnel at this time.

So far the place is okay. It is kind of too early to tell, but the staff is nice and the building is clean. There were a few problems in the beginning, but those have been resolved.

We toured this community while looking into care options for a loved one. Sunrise seemed like a nice place in terms of the care they offered, but it just felt too much like a skilled nursing facility, I don't think it was somewhere my loved one would have been comfortable living.

We were looking for a place with 2 bedrooms, which is hard to come by. We visited the Heatherwood and as soon as we entered the property, we noticed that the dining area and the reception desk area were located right by the entrance and there were people with walkers and wheelchairs, etc... so, our first impression was that it seemed somewhat depressing. Therefore, we have not yet made a decision and are still looking.

Everything is as expected except fot the dining experience. Staff is friendly & inviting. The meals are like high school cafeteria. Not much professionality in dining experiance. Feels a bit unclean. Washing seats with the same towel as washing table. Serving cookies & bread (no plate) on the table...I would expect a bit more professionalism & cleanliness. Nutrition comes to question? Have you tried the salad? Or the quesadilla? Not very remarkable! Otherwise, mom is pretty happy! Must work on food to keep her in this property!

They were okay. I looked at them but they never followed up or anything so they became excluded because the never followed up with me.

very large, new, most expensive I toured. Memory care seemed a way to keep residents and not a real program or trained staff. The salesperson broke patient privacy a number of times and that concerned me. Probably second choice of the ones I saw but we couldn't have afforded it.

Very tall building. Memory care unit on ground floor. Rooms opened onto side patio area, surrounded by tall wall.

OK not great dated. Poor house keeping

Nice, older facility. Many on staff are nice and caring, but policy keeps them from providing all the support that resident may need. Fine place for fully functioning residents. Not great for folks needing more help. Not too helpful when residents are in transition. Did not respond well to family involvement, even though they said they wanted involvement. Words and actions did not match. I found we were overcharged for things (different than contract and written materials) and they were unwilling to correct $$ problems when they were pointed out.

Good possibility - great food, like the apartments size and layout

nice, lots of ammenities; very close.

Not confirmed. Price high for one bedroom. Unit very small. No diswasher. Limited kitchen space and cabinets.Can not grill on patio.

GOOD : Fairly large number of apts ? good location ? near hospital BAD : 25 years old ? No Memory care ? 2 separate buildings quite far apart ? Expensive ? small apts Scratch from list!

Possibility- offers memory care and independent living.

Really liked the place and the offerings. Only draw back is they do not have 2 bedroom units.

There's a very steep learning curve trying to figure out how to get your family member's needs met. And there's no one to help you figure it out, so good luck. They say that they can do things and offer services, but then they have to backtrack on it because they can't actually offer those services. And that's after speaking to management. They tell me they'll take care of everything. It'll all be fine. And then it's not. And there is no one anywhere to help me negotiate this.

Speaking from the assisted living side (not memory care) - staff generally helpful and friendly. Since COVID-19 hit, kitchen and dining room shut down, resident interactions discouraged and and family visits prohibited. Residents encouraged to remain in their room as much as possible. On the positive side, pandemic not a big impact to health at CV. Prepackaged meals delivered to residents rooms based upon resident menu selection, but meal quality taken a nosedive since 3rd qtr 2019. Many meat and poultry servings are comparable to jerky smothered in sauce or gravy. Vegetables on the warm but rare side of uncooked. Portions now smaller because residents not eating as much. Rates increased in excess of inflation in less than a years occupancy.

I had recently taken a tour of this community for my mother and I have to say that I was not very impressed with my experience. The hallways where very dark as well as the carpet and it was just a depressing atmosphere. They also could use some more green and flowers in the courtyard are. I will say that the rooms they had where very large and I loved the balconies they had attached to the bedrooms. It was just to dim of a place for my mother to go to .