WellQuest Living

I moved out recently. I wasn't that happy There. There was too many people I'm not used to that. Also, the dining room service was terrible. They don't have enough waiters. The food is cold when they bring it to you you have to ask for every little thing, the butter, the ketchup, the mustard, the whatever you need, you have to ask for it instead of them having some on the table, I don't know I just wasn't happy there. Everyone complains about the dining room service. It's slow it it takes at least 30 minutes for them to take your order. They got new electronic devices to take your order and a lot of them don't know how to work them so they put your order in and it takes another maybe 35 minutes for them to serve your meal and then you have to Wait to order your dessert because they won't take it in the beginning so Ito together you're there at least two hours for a meal three times a day if you want to sit at a table that's large but there's already a few people there they get mad they don't want you to sit there, but there's plenty of room they leave all of the silverware that people have sat there on the table for other people to use a Set up the place setting with the same silverware as somebody else had sat there.

Overall experience was extremely stressful. There were so many issues - lack of communication, lack of care, too many issues to list here. Basically we had to move mum out. I brought her to [facility removed] last year. I really can't recommend Russellville park for anything past senior living. I will say their sales team is very good!!!

I toured Sterling Place and I did not like it. The facility was not nearly as clean as others that we visited. It was also very loud and there was not a lot of privacy for the residents.

They are in need of a lot of improvement. There are significant staffing issues causing facility, food, and cleanliness issues. In need of a significant management overhaul. Cooks sometimes do not come to work so tenants do not receive planned meals on schedule. Recently learned of bed bug issues from separately paid care givers, the facility never notified us, despite us being the legal care & estate managers for our mother.

Expensive, big apartments, but isolated living in a community that big. Caregivers come in, do the task, leave, and my mom would then sit there all day, alone. It's a nice place but not for my mother.

They provided meals but the meals were horrible. The service was bad. The room sizes were good. The care agencies that they worked with that you could contract with to help residents with care was not good. It was not a good experience for us.

It is a shame that this facility “triages and assesses” potential residents and assures the family that the care they provide will care for your ailing family member. My dad was allowed to fall the very first day he was here due to orders for care not being passed to the nursing staff. That resulted in a visit to the ER. Two weeks later he was allowed to dehydrate severely which resulted in yet another ER visit. The final incident involved another resident [Removed] my father in his own apartment. This is totally unacceptable care.

Although I was asked beforehand, I decided to wait until my mother actually moved in before reviewing. I didn't feel that a review based on one tour would be accurate. Unfortunately I was correct. The building is nice and clean, the rooms are clean, and the grounds are beautiful. However, we (Mom and I) have noticed a few things that could stand a little improvement: 1. One of the selling points of Sterling Place is that 3 meals per day are included in the rent. That is true. However: - The menus are not accurate. I know that changes can occur anywhere, but so far menu items listed have been unavailable every single day. Today, the selection for lunch was actually dinner! So residents got a completely different meal than what they were expecting. - The food is mediocre, although it is "sold" as a step up from processed food. I'm not too sure about that. I recently joined Mom for dinner in the dining room. The entree was turkey and stuffing. That was the saltiest stuffing I have ever tasted. I stayed quiet because I figured others might not think so. Boy, was I wrong. After a few minutes, I heard several residents (at least a dozen) sitting around me talking about the excessive saltiness. Even though the turkey was sliced white meat, it looked as though it came from a pre-packaged roll and the gravy on top was so salty, I scraped it off the turkey. I hope all meals aren't that salty, not just for the taste but for the residents health. - Another selling point is that the food will be delivered to residents if they don't want to come to the dining room. That is true, but be prepared to wait a LONG time, and you should turn your oven on because it will be cold when it arrives. I think this is because there aren't enough staff in the dining room, and residents who would prefer their meals in their apartments are forced to wait a very long time. - The dining room staff--although polite--could be a little friendlier and warmer. They look as though they're just showing up to work and they've forgotten that they're talking to seniors whose only face-to-face interaction for the day could be in that dining room. A smile and a kind face could go a long way. 2. There are many other services included, such as laundry, housekeeping, and transportation. These are great amenities; however, the information is nowhere to be found when new residents arrive. Residents--if they don't have family to help-- are fending for themselves by asking any staff person who walks by. I feel really bad for them. Sterling Place: PLEASE consider some type of "new resident packet". It doesn't have to be elaborate, just a sheet of paper that says "for laundry, call this number.....this is who you should call for housekeeping....." I am happy that Mom is in a safe, clean environment and will have many good services available to her that are included in her rent. That is a great savings to her. But we really hope that the other areas of concern will improve not just for her, but for everyone there.

Based on the observation of my daughters, the tour was itself went okay but did not get a good feel for the community. My daughters notice the staff were more interested in talking among themselves and were not paying attention to the residents. Overall this automatically made us not want to move my wife into this community.

I am a little disappointed with Pasadena Highlands. They put him in an apartment and did not have anyone watching him, interacting with him, or caring for him. They basically filled the room, but then when our needs were not met we had to hire someone else outside of Pasadena Highlands to help out at additional cost. It seems to me they were only interested in filling the room rather than helping us out. I think there are better places in the area, especially for memory care patients.

Carmel Village is an acceptable place for seniors who are still fairly independent and only need minimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service—which we understood and expected—the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. It was rarely less than 10 minutes. There were times my mom waited 45 minutes! What if she had been lying on the floor? We met with the office staff several times, especially when she came back from the hospital but it never changed.

Since the Grove has become part of the Wellquest, conglomerate things have changed considerably and not in a good way. There is an obvious shortage of staff, a lack of concern for patients, they routinely run out of food, and some of the residence live in fear of being thrown out of the facility. My husband is going to be writing a detailed review on the Grove and probably an article on his blog where we detail many of the things that we were frustrated over. In short while it started out to be a good situation for [name removed] it increasingly became very frustrating and intolerable. [name removed] passed away recently and is no longer in their care and for that we are very grateful. It is not as if they provided services for free. They were extremely expensive and over time services became less and less. We would suggest that anyone considering putting their parents at the Grove should run not walk away.

We had serious issues with medication administration at Carmel Village. These included missed and incorrect doses. We also had significant challenges with the food. What is served is not healthy. Menus did not match what was published. There was not the flexibility regarding food orders we were told there would be, including portion management. While most of the staff was friendly and tried to be helpful there were some who did not seem to appreciate that my mom was not a memory care patient (who chose to live in memory care with my dad) and expressed her concerns about both of their care. There was a lot of staff gossip. There were no activities for memory care patients. We were shown a schedule which turned out to be what was offered in assisted living. On one occasion when my parents wanted to go to an assisted living music event, they were escorted there only to learn it was canceled. We would not recommend Carmel Village to anyone seeking memory care.

Memory Care at wellquest is woefully understaffed with a high turnover rate and new faces often. The medtechs and caregivers are extremely kind, hard workers, but understaffed which leaves the residents unattended and I don't feel their needs are met. Communication is non existent with many unanswered texts, phone calls and emails. No one updates you on the care of your loved one. There are activities but residents need to figure those out for themselves. Not much effort at encouraging them to join in. food seems adequate, facility is clean although not always secure.

I have a relative that moved to assisted living at The Vincent. It is new and clean but the daily care has continued to decline. Most importantly, medication management or lack thereof, has gotten worse. I've lost count of the number of Executive Directors they have had over the last 3 years, at least 6 or 7. The last 4 have only stayed 2 months each. It is almost impossible to fix a broken institution with revolving management. They routinely miss doses of medication and don't tell patients or family that they didn't administer the doses. Unfortunately, most residents and/or family won't know there is a medication problem until the resident starts showing symptoms or they end up in ER. Please check the history of inspections and complaints for any facility you are considering, go to the California Department of Social Services (DSS) website. You can sign up to be notified of any changes or updates to a facility.

Staff lacked the experience and training to adequately care for residents with dementia. Sadly, the majority of the caregivers are apathetic and demonstrate a severe lack of compassion for the basic challenges that arise with memory care residents. The training required by the state does not compensate for experience and knowledge in how to redirect residents -- or how to calm residents when they are agitated or combative or aggressive or sundowning. This is compounded by the lack of continuity of senior management, having 6 Eds in 18 months. Medication errors are a common occurrence. The Med Techs have insufficient training and understanding of pharmaceuticals and often mark meds as given when they have not been given to the residents. Lack of activities and stimulation. Memory care unit went 9 months without an Activity Coordinator. Main source of activity was watching TV. Senior leadership - lack of response and follow up; false promises with no intent to deliver.

Working on their director, in a year untrained taff, no supervison, just incredibly bad place. Should not be licensed for memory care. These folks are not capable of running an ice cream stand. Run from this place

Family member lived here for 8 years. Started out great, great employees, good food and fun things to do. Three years ago it started going downhill due to frequent management changes. Care was horrible as basic needs were not met. Kept getting the excuse that they were understaffed. Family member had several falls which were not reported to us for days (!), rooms were filthy where I could take a paper towel and wipe the floor in the bathroom and it would be black and when I visited I would pick up trash from the floors. Showers were dirty and housekeeping would skip weeks at a time. Beds were seldom made up and not changed when dirty. Personal care was minimal and not reliable. Showers were offered at random times - late in the evening and if you declined then they reported you refused to shower and didn't get another chance for a week. Food which used to be restaurant quality was very basic and lower quality was served after a long wait or offered as a buffet.

Poor communication between staff and caregiver. For instance I was not called when a leak occurred in the ceiling of my husband's room, necessitating he & his roommate to be evacuated until work was done. The roommate called his mom to tell her there was a fire in the room. My husband was very confused & alarmed. Two holes were drilled into the ceiling, never was told how much damage the leak caused to furniture, bed or rug. I did ask several times. Sheetrock dust & dirt accumulated under the holes on the floor & was not cleaned even when we moved out. I took photos. The dust & grime we found on everything was pretty discouraging considering we paid dearly for housekeeping!

Around this time last year, Sterling place wasn't the best but it had a manager that cared, interacted with residents and song happy birthday to them in the dining room. I no longer see him, I'm assuming they ran him away. This place has really went downhill. Many mornings it has been McDonald's for breakfast and they promised an executive chef. The team is so rude.... The leasing agent and a skinny young man that says he the manager....looks too young tho... They seen my mother in the lobby one day and yelled "Have you gotten your eviction letter yet" my mother was so embarrassed, called me crying. I have now gotten her out of there!