Watermark Retirement Communities

This is a new facility and has already been through three memory care directors, showing a real fracture in leadership. Communication between leadership, staff and the families is poor at every level. There is a lack of transparency regarding the care of your loved one and whether the service plans are being followed by staff. Many of the direct care staff go above and beyond to care for residents, but it is clear that they are intrinsically motivated and not being consistently trained or educated in nuanced dementia care. There is high staff turnover, causing a lack of continuity of care and abundance of agency staff is utilized - it's clear the unit is not staffed for the current needs of the residents. The food is mediocre, there are often housekeeping and laundry missteps. There is a lack of engagement and activities for residents. Our loved ones deserve a lot better!

The biggest issue we had was that after we placed her there, we found out that the memory care unit she was in was "assisted living". To this day, I can not figure out how you have a memory care unit that is assisted living

The furniture smells like urine. My mom doesn't get her meds at the right time and was not being showered. The food is always served cold. They just seem to turn on a tv and that's the effort for entertainment for the residents, while most the staff is on their phones. They are what my mom can afford, but yet she is not even given the services listed for this price. My mom has majorly declined since being there. I wish there were other options.

I would not recommend The Watermark to others. Location isn't good for some of the rooms (backed up to grocery unload dock). And staff didn't treat residents with respect.

I lived at Watermark twice. The director of nursing called my pain management doctor and canceled my doctor's appointment without discussing her intentions, or reasoning. The result of her actions would have left me without medication with a detached leg from my pelvis. IT WAS Debilitating pain I lived with hour after hour and without my medication the pain brought me to my knees. I called Ombudsman and was quickly told this action was against the law. Ombudsman called Watermark and my appointment with pain management was reinstated. My pain management was very irritated at the time and made it clear to me this action was without concern for me. Then HR and the director of nursing came to my room and blasted me without a care about my feelings, or concerns or solutions for my resolution to the pain. I was ridiculed for at least 30 minutes. They did not have another doctor for me to see and it was clear they just wanted to control me. I have moved out of Watermark.

Our family had an in person tour and the tour guide was absolutely wonderful but the facility itself was just old, outdated and rundown

This review is strictly geared towards the memory care unit. I would tell others to not put loved ones in the memory care unit here at Quail Park Morrison Ranch, they have unexperienced staff members working there.

Always short staffed. Food and service is not good. Front desk clerk acts like does not want to be there and housekeeping heard complaining about management at front desk to other staff. Staff aren’t happy since other staff quitting all the time. Communication is very poor. Staff don’t know what is going on because management don’t communicate to them.

The facilities manager is insane and a total problem to deal with. We had everything set up and she became unhinged 2 days before we are supposed to move in. Nothing but lies and deceit and emotion instead of looking out for the members of their community. The memory care unit is very dark and dank and they keep everybody sitting in the same living area all day long and I do not believe they have many outings or activities besides throwing a ball around and watching TV

I can’t speak for the assisted living, but the memory care residence is understaffed and poorly managed as of [date removed]. My mom lived there for 9 months and after much debate, we moved her. The food was good, the few staff there were lovely, but the good ones kept leaving or being placed elsewhere within the larger facility. They could not attract new residents because they priced themselves out. With so few residents, the place had no energy.

I don't think they were prepared when Covid hit. They basically just let the old people wither away in their rooms. The new director is great, but I don't care for the nurses. Overall I'm frustrated with how everything went down. The room was very nice. This should have been a better experience than it was. I don't think they intentionally did anything to harm our loved one. But no one got any exercise, they were just left in their rooms. The staff didn't let me know when our loved one quit eating and couldn't walk anymore. Had the virus not hit, they're a very nice place. I was happy with some things, but communication was terrible with the nurse, especially when I really needed her.

Due to COVID the residents have been in lock down. The food would be about a two our of five, they have changes chefs twice now. Sometimes you get food that you did not order and it may be cold. The rooms are pretty nice, i would say a four out of five.

rooms were small. the entire facility looked dated or old.

[Name removed], was very nice, knowledgeable and wanted to help me as much as possible. Even though Grand vie wouldn't be the best choice for my family she gave me information about other agencies to help me like the Veterans Association. It is an older building, but the wonderful staff would make up for the short coming of the building.

Went to rockland for 2 week respite very disappointed. Since they did not have memory care available they required a outside care-giver for 16 hours a day. My husband was in his room most of the time did not seem to participate in activities. Meals were disappointing. I had two meals and observed 2 other meals.Salad was not offered I later found that it could be ordered off a different menu. Two residents at a different table could not order until a friend found a staff member 45 minutes later. They said this was not the first time they waited. Other residents were leaving by the time their dinner arrived. we left a day early and were told we signed for 14 days so no refund for the day. Would not recommend. I found the lobby depressing and am sorry we had a very expensive negative experience. Years ago we visited and found this a great place. Sorry to say it has changed significantly.

Too far. Roads too dark. Nice deluxe appts. Felt trumpish. Lacked diversity. Price was right.

Rates go up annually 2-4% which means we could pay as much as $2700 more annually. The memory care floor was newly built, decor beautiful and contemporary but quite sterile. One main gathering area only. Rooms small with no closets only one small armoire provided.

The assisted living area was fine. The memory care side is horrible. My recommendation is STAY AWAY. My dad was there for only a few hours and fell three times. They are very understaffed . We were totally deceived by the care they they said he would get. They painted a pretty picture but is was actually ugly. Stay away from memory care side.

We never got to talk to the original person our tour was suppose to be with. She handed us over to someone else. That person was very nice, but I don't think she was really prepared. She had to hand us off to someone else at one point so she could take a call. They had to intrude on someone that lives there to show us a room. It was all very unorganised and unprofessional. My parents and I were not impressed.

Very nice people. The independent living apartment we saw was lovely. The grounds are very nice. The apartments are spacious. It's unfortunate the views from the apartments either face an old brick building that is located in the courtyard or a parking lot. The property is a bit run down. We noticed quite a bit of chipped paint, cracks, rust and a general need of maintenance, especially around the cottages. There were quite a bit of weeds and a lack of landscaping around the cottages as well. Except where the residents have made the effort. Most of the cottages look like they are empty so that may explain the need of landscaping and maintenance around them. The cottages have shared laundry room that are very old and outdated and in need of new appliances and a coat of paint. The two we looked at had cobwebs and dead flies in them. The machines were mismatched and there was no place to fold your clothes. I don't think the laundry rooms were heated either. That would be a concern. The food was excellent even if the photos of the dining room and cafe are misleading. The furniture is quite chipped in both of those areas. The property is large but there aren't any activities offered onsite to do outside which was surprising given all the space they have. There wasn't even a walking trail on their 200 acres. The biggest disappointment was they don't have a pool which is a shame since my mother likes to do water aerobics. We were told they had a greenhouse for gardening but that didn't turn out to be the case. It looks like they have turned what once was a greenhouse, if there ever was one, into a storage shed. That would have been a nice feature especially since this is located in farm country and most of the residents are from the area. The gym was small as well. I would recommend this if you wanted to be in the apartments and not the cottages and aren't active. The transportation options seemed adequate for going to the pharmacy, grocery store, shopping.