Watermark Retirement Communities

I wasn't particularly impressed. It's an awfully old place. My impression is based strictly on the cottages because that's what we looked at. We visited the cottages and the first thing we noticed was the chipped paint, cracks, rust on the doors and bad landscaping behind them. Then we saw the shared washer and dryers that you have to go outside to get to were mismatched and very old. They were inside a very dirty room. Granted a laundry room doesn't have to be a decorators dream, but these were simply dreadful. The cottages weren't in much better shape. Chipped formica countertops, old appliances. Completely out of date. The outsides were in need of alot of maintenance and landscaping help. It's a small thing but if you are going to have garages in a retirement community, make them remote controlled. You really expect someone over 70 to get out of their car and manually pull up a garage door in the snow? The 24 hr. security we found out isn't exactly that. They staff someone until 11pm and then you have to ring the reception desk (that no one is sitting at) until it finally rings (10 rings until it even rolls over) and a security guard that we couldn't figure out where he was (onsite? offsite?) finally answers. I couldn't leave my mom someplace that wasn't staffed 24/7. If she calls, it's going to be an emergency and I want someone picking up right away! 10 rings is a full minute. Time a minute while you are lying in pain or having a heart attack and tell me you don't think that's unreasonable. It is. I think that claim is a bit of an overstatement about 24/7 help available. You'd be better off dialing 911 directly. If that's the case, what are you paying The Fountains for that safety feature? The furniture in the dining room and cafe were badly chipped. This place needs a good influx of money and someone who understands the needs of Seniors to make it nice.

Our experience with Blue Bell Place has not been a good one. My loved one is in their dementia care wing, and we've had problems throughout her stay. When I visit her room is often dirty, and the staff just do not seem very attentive or patient oriented in general. They also don't do a great job coordinating with the family, they've started my loved one on medications and the only way I found out was when I saw them on the bill. Based on our experience I wouldn't recommend them for memory care.

Blue bell place is a nice faculty from the outside looking in. But they are more money hungry than actually caring to the residents.(not all the staff) but majority. From the months of June -September there were several big bug out breaks that they tried to keep a secret. Also one residents room was so bad it had bugs crawling up her wall. Their dishes come out the dish washer still filthy & half of the staff instead of getting a new dish will use the same dirty dish. A fork can drop on the floor & to save they will pick it up not rinse it & give it to a resident. Disgusting. The whole building only has about 2 maybe 3 but I'm pretty sure just 2 automatic hand sanitizer dispensers unlike other places. Instead they use lil things of hand sanitizer a from the dollar store. But the food is great shout out to the kitchen staff!!!!! The overall building is nice makes ppl feel at home just the Aides can be a lot more caring & dietary should do better at dishwashing . Also Thursday cost of living is toooo much for what they provide most residents have to provide their own everything

I have visited many places in the area to find extended care facility for my 90 year old mom who recently fell. The staff was marvelous, but upon the tour of grand vie we noticed dirty carpets, dreary rooms, and did not find the facility homey.

Blue Bell Place went okay in the beginning. After a while Dad started acting out but nothing bad. It is the dementia unit and people do act out. He thought several of the women that worked there were my mother and he tried to get them to go home with him. The first time they call my brother so that he could be admitted in the behavioral unit. When my brother got there my dad was calm and they ate lunch together. The next time it happened they took him to the ER. Blue bell said the only way they would accept him back is if I paid for a private aid. So I got a private aid and the next morning the same thing happened with the aid there. She told me my dad was uncomfortable with someone shadowing him the whole time. This just increased his anxiety level. He was okay until he went to breakfast and had an incident and they had a police escort him to the ER. I feel like the staff should have been able to handle him better. So we did remove him from this facility. I was just not happy with the way management handled the situation. They could have done better.

The facilities are nice and well-maintained. The key problem seems to be their lack of experience with residents with dementia that are not far enough along the contiuum to be in memory care; however we did put my mother on the waiting list for Memory Care. All staff members seem overwhelmed by the slightest behavior that my mom presents as a result of dementia. I truly mean ALL staff members aides, med. techs., nurses, Director, etc. In fact, instead of working to deescalate concerns they would repeated escalate the problem. We have been made to sign behavior contracts, come to RTP to solve a problem and 1 time asked to take her home. Additionally, repeated mistakes have been made with medication. Some medications she receives are not on their official list, some medications listed on the hospital discharge were neither on their list or on the medication cart to be given to my mother. Worst of all when my father had to get surgery, we independently contracted with a home health aide for 12hrs. daily on top of the high cost of rent. We did this on our own to add a support for mom. Staff from Rose Tree Place knew my mother would be very vulnerable during this time and never once asked how they could help to make it easier, never brainstormed with the family ways to really wrap supports around her during this time. [removed] My family disappointed in their professionalism and profoundly sad at the lack of compassion and kindness shown to the residents who need it most.

First impression was Great , but then when mom moved in there were not many activities and the food was fair. No fresh fruits or salads on a daily basis. Everything looks like from a can or pre packaged. Nursing staff did not seam to have enough experience working with the elderly , and the way some of the aids talked to the other residents with out any respect . Needless to stay it took a fall for me and my family to deceid she will not be returning .

Visited with my mom. The first thing we noticed is the food. It was really terrible. They seem to serve "Millbrook Chicken" every night (chicken with some sort of white gravy on it). I agree with the other reviews about the cottages, they are in need of updating badly. Cracks in the sidewalks, paint chipping and yes, the laundry rooms were freezing cold. The one we saw had a big hole in the roof where a fan or something had fallen out. No remotes for the garages, you have to get out and use a key but doesn't seem like many people have cars here. There were no walking trails on the property, no pool, no gardening, no outside activities. The car that they use to pick up residents to take them to meals is old, rusted, and was missing hubcaps. The Assisted Living is more of a nursing home than Assisted Living. I guess what we noticed most was the residents that are here seem to be in very poor health. Rare to see someone not using a walker. This is better for someone that's looking for a nursing home type environment. They seem to keep the property in good shape but there just wasn't much to do here if you are in "independent" and in decent health and active. I would have grave concerns about the safety here as other reviewers here and on other sites have noted. The desk is not staffed 24/7 and no one seemed to know what happens after 11pm if you need help Security, somewhere, maybe on the property or not. We asked about 30 residents and they had never seen nor heard of a security guard. The hospital is 15 miles away down rural roads and the ambulance is volunteer (5 miles away) so if you needed help, it will be a long time until you get to a hospital. We spent the night on property and walked the grounds looking and found no one. If there's someone staffed at night, he is sleeping someplace well hidden. I wouldn't want mom to fall in the middle of the night here. On the plus side, the staff couldn't have been nicer.

I am considering removing my mother from this facility. A nurse told me their were 3 fractures on just a single shift only a week or so ago. They do not want to pay enough staff to work at Rockland. Many of the nursing staff are not even from the US and I find difficult to communicate with. As for the dining, mediocre at best. I worry for her well being. Look elsewhere.

My parent was in the Grand Vie for a few months, I found the staff to be uncaring, the nursing staff quite condescending and the food terrible. We went with this facility as a quick placement post hospitalization and moved her out as soon as possible. No one seemed to want to help the residents and the weekend and night staff was dreadful

My experience here was not a good one. Staff was not friendly or helpful. Had to ask a few times to first be let into the memory care unit then when I asked the aide to assist in transferring someone she did it with a lot of force and just not the way you are typically taught to handle someone. I would not recommend this place.

Everything from the management to the food... terrible

Things were stolen from my dad while he stayed there. The place seemed pretty clean but I was not impressed with the staff and how they treated the clients. It was one of the staff that stole from my dad.

I did not enjoy or understand what was going on with [name removed]. Nobody told me anything because I was only a friend to him. Overall, I was left with a very bad feeling. Things were taken from his room without anyone's permission. I pray I never end up in an assisted living facility.

It was all good until she became a "problem for them as many geriatric patients do. The price increased by thousands. She got depressed and worse rapidly. We have since moved her to another state close to other family. What an instant change!!! They're terrible

If all you need is for someone to cook and do laundry then both places are ok. But if you need personal care they came up D___ short. In home care for the money rates a 5 or higher.

In the last 13 month of my mother being a resident in memory care at the Sonrisa establishment in Roseville has been challenging. The leadership/management team is where the biggest opportunity and changes that need to take place. There is no communication regarding changes, policies and protocol from mgmt. There has been a significant amount of turnover with both staff and resident due to the lack of consistency and accountability. I do not recommend this establishment even though it is a beautiful facility. The soul purpose of this establishment is negated due to profit and numbers niot care.

My mom was in memory care here for 3 years. The first thing I have to say is we didn’t move her because her neurological dr said the change would kill her. They do okay with people that can do everything for themselves. Showers, toothbrushing, medication and food are all bad. My mom went months without medication. We didn’t go through the facility pharmacy so we were able to track her medication. We didn’t catch the fact that her 30 day prescription lasted 6 months and her eye medication lasted a year for the first year. We were there and watched them get ready for the medication audit from the pharmacy. They had a med tech come over and fix the med cards by pushing out all the pills that should have been given but weren’t and sign off on them. Mom had to have surgery on her mouth to remove her dentures because they hadn’t been removed or brushed for many months. Then had to have the flap of skin removed. It looks pretty because that’s where they spend the money, not on staffing.

If your parent isn’t social don’t bother with this place. Honestly they shouldn’t be in the business of elder care. They assigned someone to my mom who is more of an introvert to help her get used to the routine. I learned that older men and women are clicky and gossipy and hurtful to others. I guess if your an asshole in your youth you are as a senior.

Cranberry Landing, a nice facility, relatively clean. We made the mistake of placing our mother there. Mom’s small room was nice & comfortable. Good natural light. The food is atrocious & not fit for seniors to eat. Everything is processed-hot dogs, chicken nuggets, pizza. The residents are elders not children. They need healthy balanced meals. The staff is mediocre. Besides a few aids that were pleasant & helpful, we found the staff to be lazy and impatient. One nurse was disinterested in anything mom said. She was impatient & intimidating. We were afraid to have her caring for our mother. Dining staff yelled at the residents to hurry up & eat so they could clean up. The staff did not accommodate residents that forget to order their meal. There is a lack of communication with the family. Everything communicated after the fact & abruptly. Not professionally managed. Look at other facilities before selecting this one. There are many better. We moved mom as soon as we could.