Wallick Senior Housing, LLC

The personal basic care needs right now is something that is of concern and there is a lack of communication

For as much as they charge per month, they really need to freshen up the place. Dark dingy halls, scuffed woodwork, frayed carpet and the apartments don’t have much sunlight.

No knowledgeable tour guide available for us even though we had a pre-scheduled appointment. Facility brochure gives zero help in understanding cost of services. Older facility / dark / cramped hallways. No central air

Staff were friendly, lunch was good. But the facility looked dingy. Not sure how you can make hallways in a facility like this not look like a nursing home, but looking down the halls was very much like looking at a nursing home.

My parents are doing good here for the most part. My main concern with this community is that they are under staffed. I do not feel the residents are able to get the proper care, because they are so under staff. They need to hire more care givers. So all the residents get the best care and equal attention.

My mom was there from the end of June 2023 until the end of August 2023. Cleanliness was not great. Her apartment was not deep cleaned before she moved in. Crude on the counters and floor. Room had a musty odor. Most of the staff were friendly especially before she moved in. They were supposed to get her for meals but for at least the first few days no one checked on her at all. And it was very intermittent after that. She did not enjoy the food at all. On at least 2 occasions that I know of she had fallen off the couch and laid on the floor for hours. I installed a camera in order to look in on her. Saw her laying on the floor and attempted to get a hold of someone at the facility. It was 1 am, none of the phone numbers that I'd been given worked. I ended up driving over and there was only one person working. I told her what was going on. Went up to her room and she called for assistance. My son, who lives nearby walked over and came in at the same time that 2 other employees. He said they had driven up as he was walking up. They smelled like straight weed. There was a resident with dementia that walked into her room repeatedly and stole small items from her. One time he hit her with her TV remote. They were supposed to have a podiatrist visit once every very weeks. He saw her once, she had an open sore on her toe that wasn't healing (diabetic). The very next week I received a call from the NP that's there saying that her toe looked really bad. I had made an appointment for her with her primary care doctor. The NP said she thought she should go to the ER. My mom never went back to the facility. The damage was too great, even after amputation. Not one time in the 4 weeks that my mom wasn't there did anybody call and check on my mom. Terrible experience all around. I would not recommend this facility for anyone.

The areas they could improve on would be communication between the staff members and the supervisors. That would be a good start. They also do not take in patients that are going to need extensive care. They clearly are a facility that is not equipped for this.

Right now, if I could move my parent out I would! It used to be a nice place, but has gone downhill just within a year. There is high turnover with Mgmt and staff. My parent has lived there [time frame removed] & I don't think they have ever been properly staffed to give the care that you are paying for. For as much as I have to do when I get there each day I should be on the pay roll!! They provide laundry services, but I do the laundry because that is what my parent likes. The thing is, I need to do laundry EVERY day because she has soiled herself and I know she has had to sit in it for a while because it soaked through her Depends through to whatever she was sitting on at the time. There used to be activities all the time, now I don't think they have a Activities Director. If they do, they don't much! I have been very patient with this place, but I am getting to my limit! I think they should replace Mgmt with experienced, compassionate and knowledgeable people then do they same w/staff!

Staff is terrible "MANAGEMENT" No proper care for residents who need help. They tried to lie about wrongfull charges they keep when a love one passes away. Basically they stole his money. My father in law was treated like he was nothing and the care he received was worse than a animal receives. In my opinion they lie when caught and play the race and victim card. Management is hardly ever there and nothing is done properly or with care. I have pictures and documentation to prove it.

Won't take aggressive behavior.

Won't take aggressive behavior.

Went for our confirmed scheduled tour, and person at desk was not aware we were coming. She actually told us they do NOT do tours on Sunday. (Hmm Why Not???) Saw no other staff members around. The lady at the desk called Dena, and told her "There is a man here with his lady friend looking for a tour." That "Lady Friend" is my wife. So I see no reason to consider this place for us to live....