Wallick Senior Housing, LLC

This is a better community than where my loved one has been in the past; however, there is still room for improvement. It would be nice to see the staff be able to be more cognizant of putting the hearing aides in for our loved one, assistance in getting our loved one to the restroom, and communication with the family. The family's emails and calls will go unanswered and the staff won't return the requests for call backs. There is still room for improvement when it come to the follow through. There is some staff that are very good to work with though. The washing machines don't seem to be working correctly and they need a good deep cleaning.

We picked this community because, of the location and it was all inclusive. Things have definitely gotten better, and seems improve. They can do better with cleaning the room. Most of the staff is friendly. My loved one has been happy with the food. Overall, they seem to be okay. I would recommend to other families. They have been receptive any issues that we have had.

I toured this facility and it was ok. The entryway was very nice, but I got a different vibe from the rest of the facility. It was fairly clean and all were friendly, just a different vibe/atmosphere.

Some improvements The Ashford could work on is getting a more solid staff team in the kitchen - it seems like at times they are really scrambling to keep people in there and sometimes they have to serve the residents in their rooms with pre-packaged meals specifically on the weekends. Their physical therapist is absolutely fantastic and does a terrific exercise classes once a week which is great but we do wish it was more then once a week,

We have had an average experience with Oakleaf Village. I thought that they were extremely helpful during the move in process and getting him in. They have a positive covid case so he is not enjoying the lock-downs. He does not care much for the food that they serve either. Other than that, he has been doing fine.

The lobby is very clean but due to the covid restrictions nobody can get passed the lobby. We are not happy with the care, we were told our loved one could live in assisted living with level 2 nursing care, and after the spiked the rates up very high we asked exactly what the level 2 care was, and it was just to assist her with her daily medicine. Since covid they have to eat in their rooms a lot of the time since the dining hall is shut down, and a lot of the time the food was served cold. they do have small activities, but due to our loved ones health state she was more comfortable not participating in them, however they never encouraged her to join in or even bring anything up to her room. We are just not happy with the place.

The tour advisors were very nice and helpful. The things that are covered are very good. However I feel the prices are too high. Also, the facility itself is dated.

Nice place but most definitely out of our price range. Maybe in our next lifetime this place will be within our budget.

Security was not what I was looking for. Storage in apt was great. Full kitchen. B-fast and dinner buffet. Lunch on resident. Outside area not mowed, felt overgrown. Dining area first rate. Room doors dusty from remodeling. Nice library plus book mobile.Narrow hallways. Residents were just sitting in common area(inactive & quiet). Felt like we were rushed. 2 story

Room size and price are good. Activities are good.

Was very nice place. A little older then West Park place. Loved the outdoor space.

The place was pretty dark and didn't give me that warm inviting feeling I had at the facility I used to work for or the other places I had toured. It seemed clean, however. And I was incredibly impressed by how friendly the management team was and how well they interacted with the residents. That is definitely something you don't see at many places.

We don't love it, but it's close, and it's not as bad as some. The first month was really difficult to get them to work with us. There were some miscommunications about pricing for laundry, what consists of a load, and how often they do it, with a ten dollar charge for an additional "load" above the two a week they do. We have had to get after people to keep up on linen changes. Most of the aides are terrible, their personalities are just terrible. Some of them just seem miserable, most of them won't even look at you. There are a couple that are just wonderful, we need to clone those ones. We chose them because of location, and the fact that after a couple of years they will switch to medicare. They have a little tiny workout area with 3 stationary bikes, but they don't seem very accessible for the elderly. They have an exercise program, and my dad says it's too easy. I just think they could do better.

The facility itself is beautiful and the apartments are nice, however for an assisted living facility they didn't want to do much of the "assist" Getting the agreed upon assists (present during showers 3xs a week, laundry, assisting w hearing aides, checking on him to get him to the dining room or see if he needed help getting dressed. My father was supposedly on a floor for a higher level of care and more often than not, when visiting after lunch, early evening hours or weekends, there was absolutely no one on the floor. I had to track people down. Laundry was done only when we called and reminded them. We would set meetings w the. Nursing director and she wouldn't show up. My dad was actually able to qualify for hospice and that helped bridge the care gaps but we actually were looking at moving my father to a different facility when my dad started to decline. Basically the monthly cost equated to room and board and nurses who gave my dad his meds twice a day.

My aunt was 91 & fell in her own apartment, broke her leg & couldn’t go back to her own apartment. I found The Ashford to take my aunt & her cat. Management from the Ashford felt like they could give my aunt the care she needed, even though she could not walk yet. I moved her to the Ashford on [date removed] & I thought it was going to be a good fit. It wasn’t. The communication is not real positive for somebody that can’t get up, walk & had 1 bed sore that continued to get worse, including get infected. I must say that if you are truly assisted living, this may be a great place for you; however not so much if you need more care & can’t get up to move around. I believe it was a perfect storm of miscommunication or no communication, Not really knowing what was going on with the care & the fact that my aunt couldn’t get up to help air out the bed sores ?? I'm conflicted, my aunt passed away [date removed]. I pray this is an exception. Serenity hospice was called in & were amazing.

I would never never never recommend this place The place looks clean but when I went to clean something off the floor the paper towel was black. So looking clean and being clean are too different things. On multiple occasions I found my husband saturated in urine. Multiple used diapers in the floor and toilet backed up. Even when providing medicine instructions to the head nurses u found they were making many mistakes with his medications. Head nurse pharmacy and working nurse had very poor communication. Also meds are given with a minimal amount of water. Most meds need to be taken with a full glass of water. My They are very understaffed especially in the weekend. No one takes responsibility for a situation from director down. Aides are not trained properly. Poor upper management. Management does not have respect of staff. Meals are not calorie rich. My husband lost about 20 pounds there. Similar complaint from other relatives. When I interviewed with them it was yes we will do that and this.... did not happen. Totally not true. My husband went in healthy for respite care came out in a wheel chair and very weak. One aide said he was failing quickly. This should never have happened. His cell phone was stolen. Told the director head nurse and front desk. When I asked about it each time they acted like it was the first time they were hearing my complaint. Someone took his depend ups I provided. I provided [name removed] and the bed wound be made over a doomed chuck. My husband was there since I was selling our old home, buying a new home, packing and moving our new residence. He was there 8 weeks. I have pictures.

First off they mislead you with the all-inclusive price. They expect you to buy a lot of stuff one would think is included like toilet paper. They have no social worker and the business manager who kind of implieso they do the social worker job before you sign, is horribly rude and does nothing.Everyone there passes the buck blaming it on others and no one stays up to correct anything.

DO NOT take anything of value to the facility. They said they would take care of my mom's hearing aids, put them in on the morning, take them out in the evening and lock them up overnight. They took them, but it was hit or miss about them putting them in and after mom passed I went to get them and they had lost them. So now we're out thousand of dollars for them. It was very frustrating. It is very hard to get a hold of someone in the evenings, so don't try to call after 6, it's pointless. The staff changes constantly, where I think with memory care it should be consistent. I had to tell the one nurse to call hospice at the end and she said oh, You think we should? Well yes, my mom died that night so thank God I stayed on her to call. It was just very disappointing... constant change in management, listening to the employees [word removed] about the place was extremely unprofessional.

The rooms were nice and decent size. The director, charge nurse and other management stayed in their offices never holding workers accountable or hiring and training enough staff.. my loved one waited over an hour multiple times to use the bathroom.. in both of my loved ones falls they did not want to transport them to the hospital. I would not recommend unless you are completely self sufficient.

The main reason we went here in the first place was because of certain staff who we really liked but they have all left and it is chaos. Because they are short staffed, things are not being done as they should be. They have never been fully staffed since she moved in. We are constantly having to do things that they say they would be doing. One of the main reasons we moved her here was because of the activities and they don't have any going on because they cannot find an activities director. They are raising the prices 8% and we are not getting even close to what we are paying for now. They cannot even handle the people that they have so I would definitely not recommend the facility to others looking for their loved ones. We have been extremely disappointed.