Wallick Senior Housing, LLC

The administrative staff WILL NOT do anything in a timely manner for you, especially if You're a Veteran that needs paperwork filled out. It IS affordable, but there's a reason for that. The administrative staff was so friendly at first. Once they get the resident in, that stops. The nursing staff is basically just a bunch of temps. Some are nice, some steal your things. I loved that the price was something we could do. But they kept raising it. We fought about several bills. The meals looked delicious though. It's an affordable temporary solution until you can get somewhere permanent is exactly how I would describe it..

It was nice to know while in assisted living there was an opportunity for a Medicaid waiver. They did provide many opportunities for my Aunt to experience events outside of the facility and activities with in. The common areas of the facility were bright and clean, and the staff appeared friendly. As with any facility, the staff turnover is tremendous and you find one or two gems that are great with your loved ones. My main concern both in memory care and assisted living was the cleaning of the rooms and timeliness of the clean ups or assistance with daily activities. I'm sure it's related to minimal staffing, however something for consumers to be aware of and the need to put a little elbow grease in on your own to maintain the room. All in all it was what my Aunt needed and in the end, she started talking advantage of the services provided.

Response is extremely slow. Clean. Food is ok. Not a super comfortable environment. But very nice and knowledgeable staff.

My loved one was previously a resident at The Ashford on Broad. Staffing was very limited, therefore causing a great deal of the issues we experienced. The building maintenance was not good. They did not have an activities person for a long time. All in all, it wasn't what I had hoped it would be.

We would not recommend this to a friend because my mother's care was poor as she was in her final days. They do not have enough staff to take care of all the residents. Their advertising is very misleading, leading. Want to think that they have 24 hour nursing care when they do not. We picked this, because it seem to be the best value however, with what we know now we would be never picked it again

I picked it because of price. My brother had very limited funds. Others were nicer with more amenities, but the costs were prohibitive. Overall the care was just OK. Towards the end of myloved ones life we moved and the care was better.

This is a better community than where my loved one has been in the past; however, there is still room for improvement. It would be nice to see the staff be able to be more cognizant of putting the hearing aides in for our loved one, assistance in getting our loved one to the restroom, and communication with the family. The family's emails and calls will go unanswered and the staff won't return the requests for call backs. There is still room for improvement when it come to the follow through. There is some staff that are very good to work with though. The washing machines don't seem to be working correctly and they need a good deep cleaning.

We picked this community because, of the location and it was all inclusive. Things have definitely gotten better, and seems improve. They can do better with cleaning the room. Most of the staff is friendly. My loved one has been happy with the food. Overall, they seem to be okay. I would recommend to other families. They have been receptive any issues that we have had.

I toured this facility and it was ok. The entryway was very nice, but I got a different vibe from the rest of the facility. It was fairly clean and all were friendly, just a different vibe/atmosphere.

Some improvements The Ashford could work on is getting a more solid staff team in the kitchen - it seems like at times they are really scrambling to keep people in there and sometimes they have to serve the residents in their rooms with pre-packaged meals specifically on the weekends. Their physical therapist is absolutely fantastic and does a terrific exercise classes once a week which is great but we do wish it was more then once a week,

We have had an average experience with Oakleaf Village. I thought that they were extremely helpful during the move in process and getting him in. They have a positive covid case so he is not enjoying the lock-downs. He does not care much for the food that they serve either. Other than that, he has been doing fine.

The lobby is very clean but due to the covid restrictions nobody can get passed the lobby. We are not happy with the care, we were told our loved one could live in assisted living with level 2 nursing care, and after the spiked the rates up very high we asked exactly what the level 2 care was, and it was just to assist her with her daily medicine. Since covid they have to eat in their rooms a lot of the time since the dining hall is shut down, and a lot of the time the food was served cold. they do have small activities, but due to our loved ones health state she was more comfortable not participating in them, however they never encouraged her to join in or even bring anything up to her room. We are just not happy with the place.

The tour advisors were very nice and helpful. The things that are covered are very good. However I feel the prices are too high. Also, the facility itself is dated.

Nice place but most definitely out of our price range. Maybe in our next lifetime this place will be within our budget.

Security was not what I was looking for. Storage in apt was great. Full kitchen. B-fast and dinner buffet. Lunch on resident. Outside area not mowed, felt overgrown. Dining area first rate. Room doors dusty from remodeling. Nice library plus book mobile.Narrow hallways. Residents were just sitting in common area(inactive & quiet). Felt like we were rushed. 2 story

Room size and price are good. Activities are good.

Was very nice place. A little older then West Park place. Loved the outdoor space.

The place was pretty dark and didn't give me that warm inviting feeling I had at the facility I used to work for or the other places I had toured. It seemed clean, however. And I was incredibly impressed by how friendly the management team was and how well they interacted with the residents. That is definitely something you don't see at many places.

We don't love it, but it's close, and it's not as bad as some. The first month was really difficult to get them to work with us. There were some miscommunications about pricing for laundry, what consists of a load, and how often they do it, with a ten dollar charge for an additional "load" above the two a week they do. We have had to get after people to keep up on linen changes. Most of the aides are terrible, their personalities are just terrible. Some of them just seem miserable, most of them won't even look at you. There are a couple that are just wonderful, we need to clone those ones. We chose them because of location, and the fact that after a couple of years they will switch to medicare. They have a little tiny workout area with 3 stationary bikes, but they don't seem very accessible for the elderly. They have an exercise program, and my dad says it's too easy. I just think they could do better.

The facility itself is beautiful and the apartments are nice, however for an assisted living facility they didn't want to do much of the "assist" Getting the agreed upon assists (present during showers 3xs a week, laundry, assisting w hearing aides, checking on him to get him to the dining room or see if he needed help getting dressed. My father was supposedly on a floor for a higher level of care and more often than not, when visiting after lunch, early evening hours or weekends, there was absolutely no one on the floor. I had to track people down. Laundry was done only when we called and reminded them. We would set meetings w the. Nursing director and she wouldn't show up. My dad was actually able to qualify for hospice and that helped bridge the care gaps but we actually were looking at moving my father to a different facility when my dad started to decline. Basically the monthly cost equated to room and board and nurses who gave my dad his meds twice a day.