Viva Senior Living

The staff here were very attentive. At the time, they had the best food ever, however they have heard the chef has changed. They are quick to clean the community and nothing is ever left for long. They were also very friendly with us and our mother. They did offer activities for the residents to participate in, like bingo. We did think the value for the price at The Phoenix At Albany was excellent.

very homey, little bit of a smell in the memory care, huge circular area, large eating area, do a lot of baking projects, separate shower area, like that a lot ... less scary. very very nice staff

It is a very nice place. We are meeting next week to complete paperwork. Price is a little miss leading. it is 1450.00 for room an board then 5 levels of care fee starting at 1350.00 up to 2975.00 extra each month. This part we are hoping the insurance will accept for her long term care.

Memory care ONLY. Very nice place with a beautiful dog roaming around. Not a fit at this time.

I liked the small community for my mom. Less confusing for her. Like that some of the staff had longevity there.

Liked this place very much. It is convenient for myself and my daughter to visit. Will keep in mind for consideration.

Clean and attentive. Food could be better. Activities could be enhanced. Workers friendly and helpful.

I have lived here for four years in December. I enjoy the bus trips - especially to the local fish camps. The patio is a perfect place to relax. I have enjoyed my time here.

I really like the place. It was small but felt like a home instead of an institution.

A wonderful place and top of our list, however, Memory Care is not secure.

Tour facility on Thursday, [date removed]. Tour folks ([names removed] and the Executive Director - I forget her name) were extremely knowledgeable and very hospitable. I was impressed that they had my name listed on a decorative chart as I entered - even though I had just planned the visit an hour prior to the actual tour. Impressed. For a few reasons, we are not going with this location; mostly due to more compelling reasons of having already applied to other locations. If needed, and if room available, this would be a place to consider.

This place seems perfect. Very open, spacious. Friendly staff. Does not have an institutional feeling. Open access to courtyard is nice. Facility is secured for memory care residents but it does't seem like it.

Does not have a secured dementia facility.

Improve benefits/salaries to help maintain staff and help turnover Review the menus, offer larger servings, maybe let residents make selections, night meals need to be larger

My dad was in a home in Joplin when we found out that he would need help with memory care so we were recommended to come here. So far it’s been wonderful. The only issue I’ve had is the communication between me and the staff has been difficult. I requested that my father have no visitors other than myself and that has yet to happen. There were some issues with cleaning but that’s since been remedied. The staff is doing what they can to help, answering any questions they can, but I still feel like my dad is lacking the care he needs. The food is good and there’s plenty of it each day, it seems pretty nutritious as well. The cleaning staff keeps things tidy and clean and they really work with my dad to make sure they get his room taken care of; it just gets difficult on the weekends when they aren’t’ available. There are a lot of activities to keep everyone busy like Walmart outings, going to the museum and the YMCA. They even took my dad to a local elementary school where he got to read to third graders. All of the residents are very interactive with each other, which is nice because otherwise my dad would isolate himself. I think overall, the price paid is very fair for the things they offer. I’ve already recommended this place to several people. I think if the parts that I’ve been having issues with are able to be taken care of, this place would be a 5.

My mom seems to like this community very well. She is starting to make some friends and she likes going to play bingo. The staff is wonderful very friendly and nice. I haven't heard her complain about the food so I am assuming she is liking it. I would recommend this community to anyone.

My mother lived her for 3 years and was very happy. The residents get great care and the facility is immaculate. More money should be allotted for activities so there could be evening activities more often. Better more choices should be offered. I do volunteer work here.

My mother was well treated. She was at this facility for 6 years.

So far my mother is enjoying her time in this community. It seems to be fairy decent community, and I'am comfortable with her move here. They have good staff, and they are taking good of her, and her needs. The community is nice, and clean. When I go visit the community, and her room. They have nice activities offer and provide good meals. I have no problems, or concerns about this community, and I would recommend it.

This was the second choice for my mother, and her needs. This is very nice community, and our tour of it went very well. The community looked nice, and everything looked nice, and clean. The staff we met was informative, and our questions were answered. The experience was a great one, but we did find another community that suited our needs better.