Vantage Senior Care

My mother had end stage Parkinsons and we choose Ellen's home for their facility and caring staff. She was there for about 5 weeks until the end. My dad tried to keep her at home as long as he was able but ultimately we recognized she needed professional care. This was my dad's, and my, first experience with facility based care and we were concerned that a wrong decision at this point would be detrimental for all of us- particularly my mother. I am here to say that our intuition about Ellen's Home was correct and that the care they provided (in conjunction with her insurance case workers) was exceptional. It is a small-ish facility that actually is as home-like as you can be yet still provide the range of support that is needed with a cross section of residents. Although we do not have long term experience to report I have no doubt that if needed we could rely on Ellens' Home and the wonderful staff to make this experience as positive as possible for the resident and family. Their work and care for my mother is greatly appreciated.

I've lived here for 3 years. The staff is friendly and competent. The food is pretty good, all things considered.[Removed], the head-honcho, is just superb: dedicated, friendly, and responsive, and very hard working. The new Chef [Removed] has been doing a great job with improved menus and organization. The cleaning crew is good and honest, I believe. This place is not overly fancy, but also quite affordable. Most of the residents are independent living, but services for those needing more help are available at a price above the base rent. Good choice if you're not looking for supreme luxury and the concomitant high cost.

Mother seems to really like it well there . That means everything to me . Keep up the work .

The staff is very cordial & polite.

The whole process went smoothly and all the people we dealt with were helpful, understanding and caring. We felt welcome and found the staff ready to clarify all aspects of this change for our loved one. This openess provided the confindence we needed to accept this transition. Our family feels secure as we adjust to meeting our own needs as well as establishing new relationships with our loved one and each other.Thanks to all involved.

It was very clean. The staff was definitely friendly. Nothing that I can I think of right now that would need to be improved or done better. I never had any complaints about the food. The cleanliness and facility itself and the friendliness especially is why we chose them.

My mom likes it there and the staff are nice and helpful. Her 1 BR apartment is also nice and good size. However she doesn't participate in activities there on her own. We encourage her but she just stays in her unit mostly. She's only been there 7+ months so maybe she'll adjust our "get out of her shell" and participate more. Even though we tell the staff to encourage her to go, she refuses. But let's see after she feels more comfortable and acclimated over time...

The nursing director is super responsible and responsive, which is a great comfort. When I call to speak with my brother's nurses, they're often making their rounds but get back to me very quickly. The business manager has been very helpful with the transition from the old company to the new. I wish my brother would take advantage of all the activities you offer, but he is a curmudgeon and won't participate. The nurses and the CNA's have developed a good rapport with him, however.

Never had a bad experience here personally. For the most part everyone seems to get along well, and if there is any problem, magement seems to takecare of it very well. Overall residents are taken care of and most love living here. Families are very appreciative of staff taken such good care of there love one's.

I think the facility and staff are outstanding. I think I have a few hiccups with understanding my role as a partner with the staff. I think that is the most difficult part, determining what the family role is to ensure things go well. It is difficult to find the correct balance. I want to help, but not sure if I am annoying the staff.

Very expensive and increasing 10% after only 6 months. They could communicate better on how things are done, eg prescriptions, health insurance, activities, etc. Yes, we would recommend this community to others, but with some caveats to discuss each service in detail before deciding.

Moved my brother into Autumn Green last month. Everyone at the facility was extremely helpful during the week we were in town to organize the move. I am managing this transition from 2000 miles away in Los Angeles. Any time I need to deal with an issue for my brother a quick phone call gets it taken care of.

Overall nice facility with nice people. AG can be depressing for those who are able-bodied, as many residents are confined to a wheelchair, walker, etc. The office staff doesn't coordinate well enough or have the resources/authority to resolve important resident concerns in a timely fashion.

What we like the most about the community is that the staff is always supportive and protective of my mother needs. My family feels like my mother feels right at home when we are there.

My mom is pretty happy there. The only negative is they raised her rent already within the first year. And it was raised by I think [name removed] . That was a big jump. If they raise it again I don't know if it will be affordable. She's already on a budget

It's a bright building. They sometimes need more help but overall staff is very caring.

Our experience at Carriage Crossing has been positive. The staff is welcoming and caring. I feel my mother is safe there. Any issues have been addressed and resolved. Meals are adequate but could improve. My mother chooses not to participate in most activities and her wishes are honored.

Very caring staff. Nice and welcoming environment. Yes, I would recommend to a family or friend.

I am pleased with the chose we made with Autumn Green. So far everything that was explained to me and my family during the interview has been provided. My mom is please with the friendly staff and the residents. Most of all I feel my mom is safe and getting the care she need.

I would recommend - it's a friendly and homey atmosphere. But am leery only because the level of training for the care givers did not seem that good. A few were very good, but some didn't seem to know what they were doing. And of course short staffed, as probably most facilities are.