Vantage Senior Care

I came in unannounced. The administrator who an employee told me was new was the most ignorant, uncaring person I have ever seen. I heard her interact with employees as well as the loved ones of "somebody". She was rude, condescending, down right mean and disrespectful. I spoke with residents at the facility as well and what I heard was frightening. There have many outbreaks of BED BUGS...that resulted in bites on residents and lack of concern. I observed residents just sitting with no companionship. Most need to be in a nursing home where they are cared for. This is a place that will take your loved one and your money and then they are forgotten. The smell of urine reeked throughout the building. Very sad that whomever owns this place is allowed to as well as shame on the woman who is not in charge but in control. The smell of cigarette smoke was throughout the building. Residents smoke in their rooms, as I witnessed as I walked the building. Employees disgruntled. I also spoke with family members of loved ones and they are searching for other a new place for mom/dad. Tinley Court is a nursing home

Where do I begin... My family member lives at Cedarhurst in Centralia. And I am NOT very happy with anything in the facility. I can't wait to get my family member out of there. The staff IS NOT very friendly at all! They are so hateful and rude. Particularly the 'HR' ladies in the office. I won't use full names but I'll use initials of these people. [Name removed] (cant remember her last name) is very rude and snarky, she will pretend to be super nice to your face and then talk really bad about you or your family member behind your back. She's also very disrespectful to her staff. All the same goes with [name removed] she is very rude to your face. She is very disrespectful to her staff and on constantly on her high horse. As for the staff unfortunately all the nice ones left. And I see why. A few have stayed but, slowly more and more everyday I like them lesser. I dont like that 80% of the staff are fresh out of high school with very little to no experience in training with alzheimers/dementia patients. Cedarhurst takes pride in activities. One of my favorites unfortunately left but I can understand why. [Name removed] was a very kind and hard worker. But I can tell towards the end of it she was very mistreated. Same with the old DON, [name removed] she was very nice and helpful. And there was a good team for a short amount of time. I could name CNAs that was pretty good. [Names removed] Then great nurses like [name removed] and [name removed]. But honestly, that was it. I loved how they all worked together for a while. But now it's nothing but constant drama and a hateful environment. The cleanliness is okay, sometimes they clean. The place is infested with bugs and the workers constantly smell heavily with cigarettes. The food is pretty good, better than it used to. But the kitchen staff can be pretty hateful and unclean as well. The family staff meetings are always terrible, they're monthly. And if you complain (which I do, I try to be better with it but, can't help it) it goes one year and out the other. It's pointless going. The CNA's, especially the younger ones, dont truly watch the residents. My family member is incontinent and constantly gets bottom sores due to lack of care. They also get sick constantly because they go outside when weather is too chilly without a jacket or some sort of protection. Again, the activities, it used to be really good. But in the middle of August 2019 when of my favorite staff member leaves, it went downhill. The activities are not very mindful, fun, or helpful with the resident's condition. My family member constantly tells me that they do not enjoy activies. My family member says they're constantly pressured to do activities. I understand its important to keep the mind activie to prevent boredom and depression, butwgat about the anxiety they feel when pressured to do an activity that's not fun or exciting to anyone. The place is VERY expensive as well. Even with food and activities included, it's not worth it. Constant financial struggle when the place gets more and more expensive everytime I turn around. I'm so over this place...please I beg of you do not waste your time. And if someone you know lives there, do your best to get them out. They're getting mistreated one way or another. I can promise you that!

This place was not at all like they advertise it to be. Consider all other options before moving a loved one in here. I feel as though the staff is not there for the residents. It is not clean. Main meal is served at lunch,dinner is a sandwich. Difficult to get shower assistance if your loved one needs it. I am very disappointed.

Worst place ever! Memory Care facility is a joke. No stability at all, constant turnover of staff and Directors. There is no activities provided for the memory care residents, they are placed in front of a tv for activity - no stimulation for the residents or interaction. It has been remodeled and appears to look nice in the common areas. A resident was promised an updated, remodeled room but that never happened. Facility is NOT clean and always smells bad. Residents are not taken care of properly and left to do many things on their own. Hint: Memory Care - means everyone there needs reminders and assistance! Many times residents were eating off of paper plates instead of real dishes with silverware. Numerous times medication found on the floor or in the furniture - which means there was no assistance in making sure the meds were taken. They say they are only required to have showers once a week (a resident in this type of care (memory) needs assistance with showers more than once a week)! I could go on and on....FIND A DIFFERENT HOME FOR YOUR LOVED ONES!

Honestly this place is not for you. The staff are always leaving and no one knows when or where your CNA is. Call wait times are insanely long. The food is not of the best quality. The clients are given 90 a month for expenses. They end up using this to cover cost insurance doesn't. They are harrassed into applying for Link which is used to offset kitchen costs. Surprisingly this is totally legal. No one pays the same but everyone receive the same room unless it's a double. Those people pay more. The staff try their best but are often mistreated or yelled at by management. Promises are made but never kept. Please do your research about these places. Slips and falls are very chronic. No one here is above an LPN. The elevators have constant issues. The turnover rate is terrible. Ask a resident alone away from staff if they are happy. Smoking is forbidden but happens in rooms all the time. People w Dementia are mixed on the same floor as people with Psychiatric issues. I beg you please ask to see state logs on places before you settle. Do not believe everything you see. Also find out the number for Senior Care and double check the legal system.

We placed our mother at The Vistas because they would allow her to keep her cat. Based on her experience and on our observations, we would NOT recommend this very business-minded supported living program unless very close and regular monitoring of the placed resident is carried out by a team of family, friends and advocates. With exception of a receptionist and few inconsistent responses to basic concerns by the director and associates, overall, our questions and suggestions to work with us to better support our mother were not considered in a consistent or caring manner. Management and staff generally seemed unconcerned, dismissive and lacked attention to detail. Reasonable responsiveness in areas of medical, daily life skill retention and quality of life support issues were not carried out. For example, call buttons when rarely pushed were not responded to in a reasonably timely manner and during a visit, one time taking 45 minutes for a CNA to respond. Our mother reported being yelled at a couple of times by staff for not being up, or being too slow to take medications. During visits, we frequently found medication that was to be administered to our mother clearly in tact and on the floor or under furniture. This was reported several times. Management demonstrated a base business, dollars and cents demeanor. Resident accounting staff did not at all appear to utilize best practices. At best, they appeared unorganized as they made extremely contradicting statements within short spans of time when asked about our mom's account. Mother passed within months of moving to The Vistas of Fox Valley. We were provided a 14 day window to clear out all of her personal belongings, which we did well before the final date, leaving her room much more clean than when she moved in. During the final clearing and cleaning phase, a management representative walked in without as much as a knock, and matter of factly stated that her bed and TV were theirs, and nothing more. This was completely untrue and we were required to prove it, which we did. This is only one example of the standard and insensitive communication style at The Vistas of Fox Valley.

This place is horrible! I wish I could give it 0 stars. My family member was living here and everything from the cleanliness to the food were terrible. All the people living here just sit around doing nothing. The nurses and aids were fine but the management staff are terrible people with big attitudes who seem to never be available or are never there.

Everything was nice while mom was there, but once she passed, that was another story. The administrator was rude, condescending & a liar. It was like pulling teeth to get our deposit back - had to call to get the money & was told things must have fallen thru the cracks - that is not acceptable to us.

just go there and walk into the building, the odder of human waste is what greets you. They have had "bed bugs" for over a year now and will not take steps to protect the people. A rear door was being held closed by a snow shovel. When I tried to talk to this so called administrator Debra Scinto was condescending and rude! not a place for my mother.

this is the most God awful onsite home health company. the building smells of urine, and the residents do not engage in anything..just sit in the dining area alone, with out any interaction with anyone. this is a nursing home