Vantage Senior Care

We placed our mother at The Vistas because they would allow her to keep her cat. Based on her experience and on our observations, we would NOT recommend this very business-minded supported living program unless very close and regular monitoring of the placed resident is carried out by a team of family, friends and advocates. With exception of a receptionist and few inconsistent responses to basic concerns by the director and associates, overall, our questions and suggestions to work with us to better support our mother were not considered in a consistent or caring manner. Management and staff generally seemed unconcerned, dismissive and lacked attention to detail. Reasonable responsiveness in areas of medical, daily life skill retention and quality of life support issues were not carried out. For example, call buttons when rarely pushed were not responded to in a reasonably timely manner and during a visit, one time taking 45 minutes for a CNA to respond. Our mother reported being yelled at a couple of times by staff for not being up, or being too slow to take medications. During visits, we frequently found medication that was to be administered to our mother clearly in tact and on the floor or under furniture. This was reported several times. Management demonstrated a base business, dollars and cents demeanor. Resident accounting staff did not at all appear to utilize best practices. At best, they appeared unorganized as they made extremely contradicting statements within short spans of time when asked about our mom's account. Mother passed within months of moving to The Vistas of Fox Valley. We were provided a 14 day window to clear out all of her personal belongings, which we did well before the final date, leaving her room much more clean than when she moved in. During the final clearing and cleaning phase, a management representative walked in without as much as a knock, and matter of factly stated that her bed and TV were theirs, and nothing more. This was completely untrue and we were required to prove it, which we did. This is only one example of the standard and insensitive communication style at The Vistas of Fox Valley.

This place is horrible! I wish I could give it 0 stars. My family member was living here and everything from the cleanliness to the food were terrible. All the people living here just sit around doing nothing. The nurses and aids were fine but the management staff are terrible people with big attitudes who seem to never be available or are never there.

Everything was nice while mom was there, but once she passed, that was another story. The administrator was rude, condescending & a liar. It was like pulling teeth to get our deposit back - had to call to get the money & was told things must have fallen thru the cracks - that is not acceptable to us.

just go there and walk into the building, the odder of human waste is what greets you. They have had "bed bugs" for over a year now and will not take steps to protect the people. A rear door was being held closed by a snow shovel. When I tried to talk to this so called administrator Debra Scinto was condescending and rude! not a place for my mother.

this is the most God awful onsite home health company. the building smells of urine, and the residents do not engage in anything..just sit in the dining area alone, with out any interaction with anyone. this is a nursing home