Vantage Senior Care

My mom lived there for 17 years the whole entire time no one told us that they had been infested with bed bugs Tony one of the managements had told me that they don't have security security if they don't watch the camera's there's no cameras aren't they steal an abuse from these people this place is so disgusting they will put insurance on your family and won't even tell them

wonderful job at the lobby and open area. The rooms were dark and outdated. The administrator was friendly during the tour.

Greystone purchased Foxes Grove Supportive Living and began managing the facility in January of 2020. Foxes Grove was known for it's beautiful yards and landscaping. We now see our greenery dying, no more flower watering, the beautiful fountain no longer has water in it, they are a very cheap company. We are not a nursing home, our meals are now of such poor quality, some unedible. We had wonderful meals before, we had snacks. We are only offered crackers and cheap food that is often expired. Our new mode of transportation to and from appointments is not meant for fragile seniors. The seats are very small with hard plastic seats, no cushioned seats, very high steps and not large enough for an outing that our contract says we would be offered. It has been hard to keep quality help since the have such a low payscale. We have had inadequate personnel at times, maybe two CNA's for two three story buildings. Do your homework before considering living here.

We are no longer using the community, after be told my parent was good candidate, they were more advance for the community to handle. They were not a good fit. i'm having issues with how they billed me its not quite as fair. I thought it was in a good location, the cost was reasonable, and they were clean.

Location is in a high traffic area.

We were not impressed with River Valley Supportive Living. The community seemed to be quite with residents in their rooms. They did not offer specific memory care for their residents. It is a safe community everyone that comes in has to be let in but the anyone can walk out without being buzzed out. That made us nervous with our loved one possibly leaving without anyone knowing.

The community was very quiet and seemed to have a lack of energy. This community may be the right fit for less active residents. The dining room was like a schools cafeteria with nothing great about it. They had different layouts for the rooms but they were not as updated as we would like. The layout of the community had long hallways which could make it hard to get around the community.

We were very unhappy with the facility and the services at Autumn Green at Wright Campus. The service was very inconsistent. We were just not happy at all. I moved my mom out just today! Would not recommend this facility.

Don't think this is a good fit. from what i see there is not enough assistance.

The location of this property is very nice, but it is in need of updates.

Safe, clean well managed assisted living center for my dad! [Name removed] is fantastic to work with, my dad and his cat are happy and cared for. Great piece of mind for me knowing his needs are taken care when I can’t do it!

After living here for approximately three months I have yet to be served an appetizing or healthy meal. The food is so below par it's unbelievable. Their baked potatoes are not baked, they are steamed and hard, never hot. Hamburger is cold and disgusting. Dessert is that of a baby, Hello and pudding. Snacks are two types of packaged lunch cakes, the same two kinds ever since I've been here, chips or soda is paid for by you, there are no fresh fruits or vegetables served with meals, their canned. I ordered Broccoli and was served only the stems that were cut in cubes and boiled way too long. If this message is dead by the public, please check this out before signing in here.

Your first hand experiences really help others. Thanks! My aunt has been at Autumn Green for about 4 years. Within the last year (2016-2017) money has been stolen from her apartment more than once. I've notified the Director but nothing has been done to curb this behavior. Recently, I've had to file a police report about money stolen from her. I'm trying to get her out of there to another living arrangement. If you are choosing this place for your loved one, make sure they DO NOT CARRY MONEY ON THEM in their apartment.

I wish I would've had the foresight to see that this facility was not the right fit for my dad. They claim to serve people with dementia but we feel that they did not have the skill set to properly care for someone with dementia. There are certain techniques which should have been employed but they did not seem to understand that. We feel that it takes a special person to care for the elderly and we did not feel that some staff Members had what it takes . The caring attitude needs to start from the top and work its way down. We are giving two stars for the attractiveness of the facility and the good food they served.

High point is not good. Employees are over worked, I can never reach anyone, when I call sometimes no one answers. I go in and it's happened lots mom is slumped over so much her head is almost touching her lap in her wheelchair. She needs better care and unfortunately I don't believe there is such a place

I was very disappointed with my visit. The moment you walk in, there’s a noticeable odor, and the place isn’t clean. Staff are hard to find when you need them—most seem to gather outside, either smoking or on their phones. The food was poorly prepared, and even the cups were unclean. Overall, this location falls far below expectations.

Do not bring your family member here! Terrible experiences! A very disrespectful place. The facility lacked the skill level to take care of a total care resident. I would not recommend this place. Nightmare!

Poor quality of care. Lack of supervision for the residents. Would not recommend at all.

On a March evening of this year, my mother got up to close her window, but fell instead. She had no call bell or necklace alert and laid in front of an open window on a cold floor all night, calling for help that did not arrive until 8 am. In the ER, she was assessed to have suffered a broken hip and was hypothermic to 95 degrees. She is almost 90.

At High Point Germantown South, my mother was placed into Covid isolation, without symptoms, on [date removed]. She had a long-standing untreated UTI made much worse when almost no one came in to bring her food, water, or medications. She was bedridden after three days from leg pain. My sisters and I were not allowed by the healthcare director to visit or even talk to her on the phone but assured daily by staff she was up and about and doing well. In the ER on [date removed], my mother thought she would die from the dehydration and the leg pain and she was hospitalized for this. From this ordeal, she basically lost the ability to walk.