Validus Senior Living

They could work to improve on repairs. No we would not recommend the community to other families. They raised her rent two times within one year one of the elevators has been broken for months and they took away the free Wi-Fi that they had through the building and which would've worked in all the rooms apartments

I wanted a nice place for my 85 year old Mother, tour wonderful at inspired Living Lakewood Ranch, very impressed, I thought she would be taken care of very good, while I went to PA bc my daughter had a baby…. Very dissatisfied with the care she got mind you she has a walker can’t go to the restroom by herself and even getting out of bed is hard, her mind is sharp, so she remembers everything! We paid [removed] extra for the extra so called help that she needed, I would talk to her on phone and she would tell me things that happened very upsetting to me when I put her in this place for them to take care of her! I will never put my Mother in this residential home! She was dehydrated when we took her home, it was horrible! They screwed up her antibiotics many times! She would see the gal that came to our house to evaluate her, she was super nice here, but when my Mother seen her there she was very rude!

It started off positive. They were very friendly and helpful but as the months progressed, we lost a few service helpers due to whatever, and the quality of help went down with the exception of a couple of that stayed and continued with good care. The food started out really good and then they lost the chef and the food Has been mediocre. The activities have been really good but my mom had some issues with calling for help and they didn't respond for over two hours and she wound up in the hospital.We chose them because they were very friendly, very positive. The tour went really well. They offered features that other communities didn't include and those communities were more expensive, but the main factor was that they were closest to my brother who lives near by.

The staff promises a lot of care and rarely delivers. They always are short staffed. Administration promises to look into things and they don’t. Residents are afraid to complain. The plumbing issues were never completed in time.

I walked out after our tour and knew this was not the place for us. The hallways were very narrow and the room sizes were super small especially compared to what she has now. I did not like that after lunch they put all of the memory care residents into one room. All 30 of them were just sitting in their wheelchairs with their heads slumped over. The assisted living side of the facility looked ok, but I did not like the memory care side at all.

My loved one was here for about 3 weeks and during that time he was progressing very nicely and things were going great. He took a really bad turn and when they took him to the hospital it turned out he had covid. When we notified the facility, I am not sure what their protocol was before or after for the residents who are there because we had no interaction with them. This is the only concern I had about the place at all, everything else we were extremely satisfied with. He was happy and thriving before, he was participating in all of the activities and really enjoying it. All of the staff were great and we really liked the facility and we were happy with our choice.

The administration staff would be a five out of five, but aids that give one on one care would be a two out of five.

Rooms are minimal. No ceiling lights. Wall air conditioners do not cool off the room properly. No refrigerator allowed. No pets allowed to stay with resident. No guest meals when visiting. Only 2 choices for meals which are cheap................ghoulash a choice!! No soup. No fresh fruit or snack bar available 24 hours. No everyday menu such as a hamburger or grilled cheese sandwich. Only decaf was served until just recently after complaint. Coffee is still terrible. Pre-schoolers from a daycare are brought into the facility to spread germs to many for cheap entertainment. Perpetual colds is not fun. Stupidity cannot be cured in this place.

Felt very cold, and not temperature-wise.

This place was wonderful for a period of time, but things have changed for the worse at this facility. "Something" happened and several people were fired. They are now without several key positions and seem to be quite understaffed. While everyone is very friendly and the facility is gorgeous, the level of care misses the mark and there is no communication. There seems to be a "don't ask questions, we're handling everything and you don't need to know" kind of attitude. Calls to check on my loved one go unreturned, despite many friendly responses that they'll have someone get back with me. No one ever does. When we're there, we're told that everyone is too busy to talk to us and someone will phone is later. No one ever does. The physician's assistant that sees residents doesn't follow up either, despite medicine changes and medical issues. In a nutshell, if you move a loved one here, you're turning them over to a staff and hoping for the best. You will not know what truly is going on. It's almost creepy. Everyone smiles and says everything is great, but no one seems to be able to elaborate on anything (new bruises, changes in behavior, medicine changes, etc.) other than they'll get the answer and get back with you... Which doesn't happen. They're too busy.

0 for all. Inspired received [name removed] on [date removed]. They kept him for 30 minutes before sending him to east jefferson Behavioral health hospital by ambulance. I have asked for some of my $[removed]back and this week I received a check for .64 cents. Great way to treat someone in a crisis trying to get helpful a loved one who doesn't know how to navigate the system. I feel betrayed

Dining and dining room staff was the only thing good about Inspired Living. Everything else was bad. Mom had a large wound from a fall on her hip and it was bandaged and dated before entering Inspired Living. They let that dated bandage stay on her for over 10 days without changing it. Mother also has diabetes and wounds should be taken much more seriously than that. We approached administration about several items several different times with no changes. We removed Mom from there within 19 days. Would have been less but couldn't find availability. Also, she went in to Inspired walking fairly well with a walker and was put in a wheelchair and has had trouble getting strength enough to get out of it. Very bad and disappointing experience.

I initially thought this was a beautiful facility. However, the staffing and day-to-day operations have not met my expectations or my father’s needs. My father has frequently been left unattended. On multiple occasions, he has fallen out of bed and not been discovered for hours, remaining on the floor in a fetal position. He has also fallen out of his wheelchair twice this month, even while staff were present. I have serious concerns about safety and care standards. For example, doors in the facility close and lock within about two seconds, rather than slowly closing as expected for wheelchair accessibility. This creates hazards for residents with mobility limitations. Given the monthly cost of $6,095, I do not feel the level of care provided is appropriate. I have personally witnessed staff handling my father in ways that caused him pain. Because he cannot extend his legs beyond a 90-degree angle, improper movement is especially concerning. During one instance, a staff member forcefully pulled on his legs despite his clear expressions of pain and did not respond appropriately. Since arriving, my father has developed multiple bed sores, which raises further concerns about the consistency and quality of care. There has also been significant staff turnover, including changes in December and additional departures at the end of March. This has led to a lack of continuity in care. Many caregivers rotate frequently, which is particularly difficult for someone with memory impairment. Additionally, communication has been a challenge, as many staff members do not speak English, and my father is hard of hearing. There are no consistent accommodations for written communication. I have repeatedly requested that my father receive two-person transfers for safety reasons, but this has not been consistently honored. In a meeting I requested in late March, I was told that my father may no longer qualify to remain at the facility due to his care needs. This contradicts what was originally communicated by the sales team and executive director, and it highlights a lack of clear communication. I am also concerned that incidents, including falls, may not be properly documented. For example, after one fall from bed, my father sustained two black eyes, yet communication around such incidents has been minimal. If my father chooses not to participate in group activities—often due to his hearing limitations—he is discouraged from staying in his room. Instead, he is left in common areas where he has fallen asleep in a chair and subsequently slipped out due to lack of supervision. There is no reliable way for him to call for help from his room—no pull cord or alert device—and staff checks can be spaced two to three hours apart. We have implemented a notebook system, at my father’s request, to support communication. The hospice team uses it effectively, documenting his condition, needs, and interactions. However, facility staff have declined to participate, citing language barriers, which further limits communication and continuity of care. The caregiver-to-resident ratio of approximately 1:10 does not appear sufficient for residents with complex physical, cognitive, and emotional needs. Additionally, hygiene care has been inconsistent. It appears staff rely on the hospice team to provide showers, while facility staff limit care to basic wipe-downs. I have also observed inappropriate use of aerosol deodorant sprayed near his face. My father has expressed that he does not want to remain at this facility. He reports that staff are often rough when assisting him, rushing through dressing and transfers without regard for his physical limitations. I have not observed consistent use of two-person transfers, despite the clear need. Overall, this has been a deeply concerning experience, marked by safety issues, inconsistent care, and limited communication.

Absolutely horrifying experience all the care of the resident is done by the care team. It all looks good on social media. Definitely put a camera in the room. I have so many videos . I think people will be very, very shocked on how the resident is treated the food is absolutely terrible especially if you’re not feeling good and have to bring it to the room. It’s ice cold and these are all facts and I have videos to prove it do not believe what you’re seeing on Facebook do not believe what you’re seeing on any social media go in person and visit and make sure you look at the rooms. Make sure you look at the number of staffs. It doesn’t matter if the person that signed you up tells you a story it doesn’t matter that the director tells you so many things. Once that resident pays [removed price] a month and gets settled in there you were on your own and the back gate is always open and people can come in. There’s not much Security.

Terrible place. We only let my mother stay there for 19 days. The only good thing I could say is the food and food service was good

The staff for the most part were not well trained for memory care residents. Food and dining was probably a 3. The apartment was a 1. It has a terrible smell from day one and still had the same urine smell when we left after several complaints. The staff was under staffed for the amount of residents that led to many falls to my mom.

It pains me to write this, but it must be said. Inspired Living of Bonita Springs is no longer the community it once was. They had excellent Executive Directors in [name removed] and [name removed], but then the company was acquired by a company whose culture is so odious that it rattles me to the core. No empathy. No understanding. A woman from corporate named [name removed](sp?) told a family who had a complaint that if they didn’t like it they should go somewhere else, which of course they did. This same individual was also heard saying she hated dealing with the families. What?! The current Executive Director, [name removed], and her boss, [name removed], wouldn’t be able to point out more than three or four of the residents by name. Imagine. And Inspired Living no longer employs a nurse there, which is a big deal. They have fired all of the seasoned professionals and have replaced them with either inexperienced teenagers or woefully unqualified adults. It is clear that Inspired Living is no longer what it once was.

My Uncle spent 17 days at this facility in memory care . He was doing fine until he refused to take his medication. He had an episode and was taken to the hospital, spent 10 days.on [date removed] the payment of $[removed] was taken out of his account. I had to find another facility for him before he got out of the hospital, because they were not going to accept him back. He also broke a window which we had to pay for replacement. His move in date was [date removed]. 17 days of care cost $[removed]. $[removed]for the deposit ,$[removed]for the retro amount and $[removed] for the broken window. . I received the refund on [date removed]. This could have been avoided if it had been handled differently. He has been at a different facility almost a month and is thriving. He is 85 years old and has dementia. This was stressful and expensive. A big thank you to [name removed] for helping get the refund. Without her help I would still be waiting for the refund. This facility promised they could handle him.

Not a good experience! My mom stuff is taken and used on others. The staff is very NASTY!

I informed them my husband could have aggressive behavior, he was in memory care. He wasn't there 10 days and I was getting phones calls about his behavior in the middle of the night. Even though their sales staff and director assured me their staff could handle things. I was put on notice to remove him after 15 days. He is now at [community removed] and it is night and care and staff. Inspired living staff would call me and ask me what to do with him. I would tell them if I knew that he would be home with me. I would not recommend this memory care facility to anyone their answer was to drug my husband to take care of him. I was required to hire 24/7 caregivers while he was still there and they voiced concerns about his condition with the drugs he was being given.