Validus Senior Living

We visited this community while looking into care options for a loved one. This seemed like a very nice place overall, in terms of the facility being clean and well maintained and the care that they provided. However it just felt too much like a hospital, and I did not think my loved one would be comfortable living here.

It's going okay so far. The food would be about a four. I am disappointed, as a new resident in the facility, I was expecting more medical feedback, and information, about how she was adjusting. I had to initiate all of that myself, It would have been very nice to have them let me know how things are going. Communication could be a lot better, if that was a category, I would give it a two. Initially when I was choosing, I liked that it was new, I liked that it had a private bath. It seemed like they could keep track of the residents really well.

Overall, I thought Dad had good care and a clean, friendly environment. My sister & I did experience some frustration when we needed to call to check on Dad after hours or on the weekend. Staff would hang up on us, or the phone would just ring incessantly or the person answering the phone could not get through to the caregivers in the back. Feel like they are not adequately staffed on the nights and weekends.

Staff seems kind and caring to my mother, facility is clean, my mom likes the food, but communication regarding her is pretty bad. Luckily she can still use the cell phone I gave her because there are zero regular updates from staff.

Former Memory Care director, [name removed], was great. She took a personal interest in my father and kept him engaged and safe. As with all of these communities, it appears, staff turnover was too great. The facility was deteriorating rapidly - the water was out too often, and the landscaping wasn't maintained.

One of the factors that attracted me to this facility. Unbeknownst to us their had been a large replacement of staff. This made the move in process for my relatives quite frustrating. No one really knew that we were coming, there was no assistance to get the family, and residents, moved in and no attempt to explain procedures or policies to the family. We simply moved in blind. Every resident has an emergency button fob that they wear. It took 2 weeks to get one of my relatives fob to work, in the meantime she had fallen a few times and we had to go to the front desk to get help. There was a week and a half delay in getting them on the prescription program. My husband and I ran in circles trying to find te right person to assist us with our questions, if we found someone. The sales manager never followed up with us until we demanded a meeting 4 weeks after move in. My family members have been there for over a month and things seem to be going smoother for them

I like that my husband has a private room. The facility is kept exceptionally clean. I like they occasionally take residents out to an activity. There are some excellent care providers. There is not enough staff during the night , no way to call for help to use the bathroom and my husband has to stay in a wet bed. And it is unfortunate some employees neither speak or understand English. Caring for folks with memory challenges is difficult. At Inspired Living there is room for improvement, luckily there are some really excellent caregivers that work hard . And also the facility is clean!

Frequent management changes, activities are not as frequent

Beautiful building and grounds only have experienced small mishaps. I would rate the food an 7 on most days. The nurses are always willing to assist. No facility is perfect. I have found it is a must to be a frequent face to everyone

Staff were friendly and kind, but no one ever did her linens or laundry as noted on signs in room. The carpet in her room was NEVER vacuumed, even after repeated request to staff, housekeeping, maintenance and whoever is else I could talk to.

Chronically understaffed (as is standard in industry) Too many aides quitting due to poor administrators and policy (not sure if this has improved with changes since April 2024) Current facility lead is good person but also seems to have a second job in real estate, so divided loyalties. Not good indicator. Menu/food is 80% garbage: poorly prepared and BORING fir people eating 3 meals a day there!

Memory care is understaffed. No way for residents to get help other than yelling and if no aide is in the hall, it can be 2 hours before help comes. Most aides are kind and caring but one should be stationed in each of the hallways at all times. Because memory care is not given silverware- all proteins should be precut. There is not enough staff to cut everyone is food.

The place was dark and closed up feeling. I did not feel that I wanted my mother living there. I watched a women in a wheel chair trying to get into the bathroom and no one was helping her. Never saw a room, but just felt the place was dingy.

Assistance to residents at mealtime was not good. Was told they ran out of salad and milk was not available. Clothes were missing even though Labeled them. Staff would gather in hallway and were very loud. Had to request laundry to be done. [community name removed] rated higher but food not tasty and small portions. Use paper plates to serve meals. Care of residents needs improvement. Hair greasy. Clothes soiled, not shaven for days. Several times when I arrived early he was still in bed and brought down smelling of urine. Facility very nice and roomy for the resident activities. Ankle security device not on. Asked multiple times to look into it without results. Like that a floor for memory care is on one level and no other residents from other units are kept separate. Ample space to go outside in a safe environment

1. The physical, occupational, and speech therapy professionals are amazing, thoughtful, and caring. (They are not staff members, they are contracted from Heritage. ) 2. The recently appointed Activities Director is superb, creative, and uses the residents to advise her on possibilities. I have been cleared by [name removed], Wellness Director, to pay rent at a Level one resident since [date removed], but I have continued to be billed and paid $900 more a month at the silver 4 level than the services I have received. The cleaning is way below level.

The facility is nice but what ever air deodorizer they are using affected my asthma as soon as I walked into the building. I wondered how this affects residents with serious respiratory conditions.

The main hallway floors often dirty, streaky. They do well keeping the individual apartments and main entrance clean. Dining area also. The staff are friendly and outgoing for the most part. There have been multiple complaints have been made as my loved one is often left in a wet diaper which causes them to develop sores. Lack of staffing and lack of on-site supervision appear to be the issues. There are a couple of bright stars in the support pool but mostly they cannot seem to get to my dad to get him dressed for the day before 11 am. They are supposed to change him twice during the night and if he is changed once, it is rare and not consistent. When he calls to get changed outside of the normal set times they are to change him, it could be hours for a response. My parents are frustrated because they are paying additional money for the highest level of care and are not receiving the consistent care they are paying for Dining is inconsistent. What they are served is often not what is presented on the menu. Food is tasteless and served cold at times. There have been several occasions where kitchen staff did not even show up. They have had many occasions where my parents have waited for over an hour for food. There are various daily activities and monthly events as well. My parents introduced their favorite game and now have others involved on a weekly basis. My mother has started a knitting/crocheting group and is involved in many of the other activities offered. Both participate in the religious activities. The van that can be used to transport my dad in his wheelchair to outside activities was not working for almost a year but is now operating and my parents participate when they have room for my dad.

This is a nice facility & it’s taken some time to acclimate my husband to his new surroundings. They are short handed & keep trying to hire more people but they don’t like the work. The caregivers are generally congenial but they are reactive to patient needs instead of proactive as I am when I’m there. I visit almost every day and most days I take his laundry home to wash. He is losing belongings at every turn. Very frustrating for me. They have a very nice garden in back for a little sunshine & fresh air. Rooms are adequate. Food is generally pretty good and served to them at their table. Meals are important for most patients so that’s very good. Physical therapy is available at the facility. Communication with medical personnel is spotty, especially since they only have a PA once a week. Wound care is basically non existent (my husband has taken quite a few falls) so I change bandages & freshen antibiotics. This is a memory care unit so he doesn’t even know to ask for care.

There has been a 100% plus staff turnover in memory care. They have a new memory care director who's fantastic. When we moved in we were supposed to be in a 1 bedroom apartment and we are STILL waiting on the "renovations" to the new unit to be completed. We just went through theft of her soft drinks but that was instantly resolved as soon as we brought it to the director's attention. Nothing about her care is bad but I feel like the community somewhat misrepresented what we were going to get for our money. We have to change trash and clean her bathroom regularly because there isn't enough staff.

My loved one was previously a resident at Inspired Living at Bonita Springs and the overall experience was good. The management and nursing were very responsive, but like every facility they have a couple of excellent caregivers and a majority of paycheck collectors. I moved my loved one to a different facility only because of the distance and I wanted him to be closer to home.