Validus Senior Living

I was able to take a full tour throughout the facility and everything looked great. Each room and adjoining restromm were in good condition and it appeared that all of the residents were very well cared for. All staff were friendly and extremely helpful throughout the tour. This is one of the better facilites that I've experienced in the Pinellas County area.

We're very happy with how things are going at Hidden Lakes Living! It took a bit of time for my loved one to settle in, but now she is participating in activities and has met a friend to spend her time with. She is fitting in well and seems very happy! The staff have all been very friendly, professional, and patient, and they do a great job of handling any issues she has without confrontation. Really the only issue we've had is that when she moved in they told us that the residents are able to walk out into a secure outside area whenever they like, but this has not been the case so far. Apparently due to the hot weather they are restricting outside access until it cools down. They can also be a bit difficult to get in touch with, they never seem to return phone calls.

I would say don't believe everything that they promise.

My husband has memory loss and was a resident at Inspired Living for over two years. The staff treated him like a "favorite uncle" and always showed respect for him as a human being. The outdoor areas were beautiful and were designed for the residents to walk safely around. The meal choices were good, especially the selection of soups available every day. I would recommend this facility for any family looking for a place for their loved one who could no longer function on their own.

Mom became a resident August 2018. I was displeased almost immediately with the care she was given. Over this past year they have made many changes and things have gotten much better. I am happy, mom is happy, and I left for vacation and returned to a happy and well cared for mom. Aside from my children, she is my number 1 priority so making sure she is cared for is of utmost importance. If they keep improving I will gladly give them 5 stars across the board.

Like all facilities, they will make promises that they can't and keep. If anything they offer is important to you, or if you have special requests that they agree to, get it in writing before signing the paperwork. Their price is higher than most in the area, but their treatment of residents is also above par, for the most part. The staff is very friendly (except the kitchen manager) and I have never witnessed a staff member being unkind to a resident, though some are surely better than others. Staff is specially trained in treatment of those with memory issues and it shows, but they are often understaffed which is problematic and leads to unintentional neglect. Activities are frequent unlike some other places, but it is hard to keep decent activities staff. My parent is no longer with them, but I would recommend this facility over any of the others we have personally experienced.

The community gave me an uncomfortable feeling during our tour. The staff was very awkward and didn't have direct answers to the many different questions I had presented to them. The main living and dinning room needed more natural light and not so many dimmed lights.

My mom has fell walking down the hall. The staff called me and let me know this but I also noticed a few more residents had fallen too. Otherwise, she is doing fine and well. The place looks pretty clean and looks good. My mom does not enjoy the food at times. I am unsure why she does not like the meals.

Really would like to see more "quality" menu w less quantity. Would be happy to discuss

We visited this community while looking into care options for a loved one. This seemed like a very nice place overall, in terms of the facility being clean and well maintained and the care that they provided. However it just felt too much like a hospital, and I did not think my loved one would be comfortable living here.

It's going okay so far. The food would be about a four. I am disappointed, as a new resident in the facility, I was expecting more medical feedback, and information, about how she was adjusting. I had to initiate all of that myself, It would have been very nice to have them let me know how things are going. Communication could be a lot better, if that was a category, I would give it a two. Initially when I was choosing, I liked that it was new, I liked that it had a private bath. It seemed like they could keep track of the residents really well.

Overall, I thought Dad had good care and a clean, friendly environment. My sister & I did experience some frustration when we needed to call to check on Dad after hours or on the weekend. Staff would hang up on us, or the phone would just ring incessantly or the person answering the phone could not get through to the caregivers in the back. Feel like they are not adequately staffed on the nights and weekends.

Staff seems kind and caring to my mother, facility is clean, my mom likes the food, but communication regarding her is pretty bad. Luckily she can still use the cell phone I gave her because there are zero regular updates from staff.

Former Memory Care director, [name removed], was great. She took a personal interest in my father and kept him engaged and safe. As with all of these communities, it appears, staff turnover was too great. The facility was deteriorating rapidly - the water was out too often, and the landscaping wasn't maintained.

One of the factors that attracted me to this facility. Unbeknownst to us their had been a large replacement of staff. This made the move in process for my relatives quite frustrating. No one really knew that we were coming, there was no assistance to get the family, and residents, moved in and no attempt to explain procedures or policies to the family. We simply moved in blind. Every resident has an emergency button fob that they wear. It took 2 weeks to get one of my relatives fob to work, in the meantime she had fallen a few times and we had to go to the front desk to get help. There was a week and a half delay in getting them on the prescription program. My husband and I ran in circles trying to find te right person to assist us with our questions, if we found someone. The sales manager never followed up with us until we demanded a meeting 4 weeks after move in. My family members have been there for over a month and things seem to be going smoother for them

I like that my husband has a private room. The facility is kept exceptionally clean. I like they occasionally take residents out to an activity. There are some excellent care providers. There is not enough staff during the night , no way to call for help to use the bathroom and my husband has to stay in a wet bed. And it is unfortunate some employees neither speak or understand English. Caring for folks with memory challenges is difficult. At Inspired Living there is room for improvement, luckily there are some really excellent caregivers that work hard . And also the facility is clean!

Frequent management changes, activities are not as frequent

Beautiful building and grounds only have experienced small mishaps. I would rate the food an 7 on most days. The nurses are always willing to assist. No facility is perfect. I have found it is a must to be a frequent face to everyone

Staff were friendly and kind, but no one ever did her linens or laundry as noted on signs in room. The carpet in her room was NEVER vacuumed, even after repeated request to staff, housekeeping, maintenance and whoever is else I could talk to.

Chronically understaffed (as is standard in industry) Too many aides quitting due to poor administrators and policy (not sure if this has improved with changes since April 2024) Current facility lead is good person but also seems to have a second job in real estate, so divided loyalties. Not good indicator. Menu/food is 80% garbage: poorly prepared and BORING fir people eating 3 meals a day there!