Validus Senior Living

The Executive Director is from the corporate office, very knowledgeable very helpful very fun. She gets things done. Whenever we have issues, we feel that she has been responsive and gets a resolution. It's important to manage expectations for the resident. It is an assisted living, not a nursing home.

My parents were there from [date removed] we had a great experience there the staff was very caring and attentive to both of our parents. The room was kept clean they were clean they also made sure that they ate as well and all the medication was given to them in a timely manner. the only issue that I would say we may have had would have been with transportation for doctors appointments. My father passed away [date removed]and then we took my mother out of the facility to live with us.

The outside is always maintained, the inside looks nice but they do have portable AC units set up, not sure what is wrong. Staff is nice but service has been mediocre. I have had to address a few issues and was told that it would be corrected but it would happen again.

Everyone is super friendly and tries to be VERY helpful. Very spacious facilities with lots of open clean spaces or relaxing or visiting.

It's a beautiful facility, the food is really nice for the patients, nice dinning areas. The apartments are spacious. It is sometimes difficult to talk to the staff. My sister was used to 24 hour care with Cornerstone Caregiving and is adjusting to not having someone with her for 24 hours.

The staff for the most part are wonderful and attentive. From [removed names] at the front desk to [removed name] the nurse and everybody in between the staff is friendly. There were a few bad apples there for a while but I no longer see them there. One thing I was concerned about in the beginning is that the caregivers did not speak English and I think that may have been a little bit of a confusion for my mom, but this past year they have hired more bilingual employees which I think makes a huge difference and I'm very happy about that. The monthly COUNTRY adventure program that they do combined with the food is very awesome. Say it's Spain. They will have a Spanish singer/pro former and food from Spain and the tables and whole room decorated up. Family is invited and encouraged to join. Ive been to several and Mom really enjoys those. The activity director Amanda is awesome. She keeps the residence engaged with games or crafts so that is a plus. Having the outdoor space has been very good for my mom so she doesn't feel like she's locked in and she can walk in the garden anytime she wants that's been a plus. They also do yearly holiday events that are wonderful and the staff is very involved and seem to enjoy themselves as well. The food is OK it kinda was a little dull and boring cause I've eaten there several times but they've hired a new chef a couple weeks ago so I have yet to really see what they're gonna be producing. It was nutritional but a little on the plain side, but Mom seemed to like everything OK I did have to request to cut her food up for her. Her room is always spic and span clean and the room size has proven to be perfect for her needs. Her laundry is always done and hung up nice and neat. She is always very clean and has access to the beauty shop. She's happy there which is most important. ??

The only thing that I found annoying is the lack of being introduced to who does what. Which staff to talk to.I didn't know what [removed names] were in charged of until I bothered them one at a time. The phone is also very confusing. My husband got sicker on the eve of him being transferred to your facility. So I canceled it and removed the furniture within 2 days. It says in the information booklet that a refund takes 35 days but talking to accounting this morning it takes 45 days. He didn't even moved in, what is there to calculate?

I have had experiences with various assisted living facilities in the past when taking care of several family members: I must say that the staff here at this facility is one of the most responsive I have ever encountered. The staff is friendly, helpful and if they don’t know the answer to your question, they will research it and get back to you promptly. The aides that tend to the residents are very kind and helpful. The facility is always clean and pleasantly decorated.

I haven't had anything in regards to the food but it looks good and our loved one seems fine with it. What we like the most about the community is that they get my our loved out to participate in activities rather than staying in her room. They always seem friendly. Most days she likes it there.

The facility seemed unprepared for my visit with no warm water and a refrigerator that quit working several times, spoiling the contents. The people were friendly but seemed disorganized with a staff change about three weeks before I moved in.

Inspired was bought by another company several months ago. Many of the regular staffers resigned, many were kept on ( Activity Dept., PT/OT) . New owners brought their own people in. I have seen many changes for the better, happy to admit that. Most challenging is the language barrier...... all the residential attendees speak Spanish only, difficult to communicate with them. My husband's room is immaculate, his closet and clothing meticulously hung up and arranged. Nice scent throughout the facility.

The staff is very sweet. They try to keep them all busy. My dad always looks and smells clean. A negative would be most of the Techs speak very little English, so it was hard to communicate.

My favorite part of Inspired Living Ivy Ridge would be the staff. They're very warm and loving towards my mom and get back to me very quickly if I have any questions. The facility is clean and well taken care of.

I thought the staff did well, by and large. I liked most of the staff. I think they are not equipped for when people have a lot of needs. When my dad had more needs, he needed maybe oxygen, maybe a 2-person assist, they couldn't take him anymore, but that's true with most places.

What we like the most about Inspired Living is the cleanliness and the friendliness of the administrative staff, they are great. Where they are lacking is the ratio of residents to caregivers. Yes, we would recommend this community to other families but they need to get more caregivers

Quality of care is a hard one to rate because it varies from caregiver to caregiver. I would give an overall rating of 4. Some caregivers would rate as a 5 while some rate as a 3. Yes, I would recommend this community to others and I have done so already. The search is a hard one because what the top people think or hope is the truth about their facility is not always the case. To the tenant of your facility it is tied to the care givers. Based on my experience (not just at Inspired Living) the peace and comfort of the tenant is tied to a great degree to the care givers. I have seen them all, the really good who care, the really bad that are just putting in time, the dishonest who will steal from you and lie about you, those who do only what they have to, etc. I am sure you know all this so I will stop here. All the staff from top to bottom are ultra important to the tenant at any facility like yours.

My mom doesn't utilize much. Stays in her room most

Staffing always a problem & the attendants weren't proactive in changing out Depends so they waited until the resident was wet & all the clothes needed to go in laundry. I noticed many wet pants in my time there. Way too much trivia on TV since there was little interest in it. Many more active females than men so activities skewed toward them. The outside garden out back was a favorite of many residents. Musical presentations were also well attended & appreciated by residents & family members

My wife's been a resident now for almost a month. Majority of the staff are pretty nice. The meals don't seem to be warm enough when they're presented to the residents. Otherwise I'm pretty satisfied with this facility compared to others I've visited.

We chose Inspired Living at Kenner because it was clean and had access to the outside area. Ways to improve: Hire employees that encourage participation. Do more than bingo. With outside access they could have planting by my Mom misses her garden.