Validus Senior Living

Hidden Lakes exceeded all my expectations for the care of my mother.

They were incredibly diligent with what they say they were going to do from first point of contact, was tops very professional. Hope was excellent in the transitioning of my mom to the facility.

The Inspired Living Memory Care Community had just opened when we placed "Dad". It is a very clean, well-laid out community with 2 primary wings off a main hallway that has 3 screen porches and a very large, secure courtyard. Wall murals showing the staff and residents as "leaves of a family tree" helps guests to identify other residents and caregivers. A Hall of Honor mural for Veterans in residence shows a Flag and American Eagle, with the Veterans photo and branch of service. I know "Dad" really enjoys seeing his photo, name and branch of service on display. All staff members we have met have been helpful and friendly. Inspired Living was chosen for their location, their responsiveness and involvement in the community. They help sponsor seminars and training by Teepa Snow, and we were fortunate to attend one of these seminars. The staff is very good at redirecting a resident to a positive outcome when a situation may cause anxiety. There have been a few minor issues and we are always notified promplty. If we have had a concern, a simple email receives a fast response and the issue is immediately resolved and we know we can call any time.

They do monthly weigh ins which I like. They don't have as many activities as we are used to doing. They will shave the residents for them. They don't have mirrors in the bathrooms. They are a new state of the art community. They don't have outings. They don't have scenic viewing. They have quite a few rooms. I just visited and looked around and spoke to some people.

Activities Great! Food Good! Very Clean place! Room sizes are Great, Bathroom s plenty of Room!!! All is Great at Inspired Living!!!

I like Inspired Living. The Executive Director [name removed] is very responsive. The head nurse, [name removed] is very helpful unavailable. [name removed] with facilities where many hats and is been super helpful. The food is very good.

The folks were very warm, welcoming and friendly. Very patient when mother was indecisive about the size of the room she would ultimately take. But we've had trouble with getting the paperwork on her rental corrected. There have been glitches with her medication distribution. They renewed eye drops for over $300 that mother did not need. And the food is abysmal. Most of the time it is cooked and overcooked to the point of being in edible. The staff is very friendly, and there are a lot of activities. Minor things, mother has lost socks and several facial washcloths in their laundry system. Last Friday she took ill, and we could not find a nurse or nursing assistant. An ambulance had to be called, and she has been in the hospital since for gallbladder removal, and a second surgery for internal bleeding. Upon discharge, I am bringing her home with me for at least a week, as I hate to report I do not have faith in their medical staffing to keep a close enough eye on her and to distribute medication properly.

It is a very nice place. Sometimes hard to get in touch with head nurse.

I can really only speak to end of life care. If he was able to enjoy the place, meet people, and experience the amenities and food, it would probably be a 5, but he went down hill immediately when we moved him in (which was not due to them, of course) so the end of life care was probably a 4, since some of the staff didn't seem to understand when he couldn't swallow and how to administer meds with out dumping water into his mouth and causing some choking. The hospice nurse had to explain to a couple of staff how to do this correctly. I still think it is an amazing place and would highly recommend it. My brother, his wife, and my mom said they would stay there if it was their time to need a facility like that.

Several shoes have been lost. I replaced some over the holidays and they are now missing again. It's costly to have to keep replacing them. It would be nice to have email or some form of communication with the head nurse or director of nursing. I am only able to contact her by calling the facility. The staff overall seem friendly and attentive when I have been there. I believe they are changing directors at the facility and have not received any updates as to status of that.

The staff is great, very helpful. The beginning was off to a slow start but we all worked through it. The down side is It is very expensive to have my mom there and realistically we can't keep her there long term.

The Executive Director is from the corporate office, very knowledgeable very helpful very fun. She gets things done. Whenever we have issues, we feel that she has been responsive and gets a resolution. It's important to manage expectations for the resident. It is an assisted living, not a nursing home.

My parents were there from [date removed] we had a great experience there the staff was very caring and attentive to both of our parents. The room was kept clean they were clean they also made sure that they ate as well and all the medication was given to them in a timely manner. the only issue that I would say we may have had would have been with transportation for doctors appointments. My father passed away [date removed]and then we took my mother out of the facility to live with us.

The outside is always maintained, the inside looks nice but they do have portable AC units set up, not sure what is wrong. Staff is nice but service has been mediocre. I have had to address a few issues and was told that it would be corrected but it would happen again.

Everyone is super friendly and tries to be VERY helpful. Very spacious facilities with lots of open clean spaces or relaxing or visiting.

It's a beautiful facility, the food is really nice for the patients, nice dinning areas. The apartments are spacious. It is sometimes difficult to talk to the staff. My sister was used to 24 hour care with Cornerstone Caregiving and is adjusting to not having someone with her for 24 hours.

The staff for the most part are wonderful and attentive. From [removed names] at the front desk to [removed name] the nurse and everybody in between the staff is friendly. There were a few bad apples there for a while but I no longer see them there. One thing I was concerned about in the beginning is that the caregivers did not speak English and I think that may have been a little bit of a confusion for my mom, but this past year they have hired more bilingual employees which I think makes a huge difference and I'm very happy about that. The monthly COUNTRY adventure program that they do combined with the food is very awesome. Say it's Spain. They will have a Spanish singer/pro former and food from Spain and the tables and whole room decorated up. Family is invited and encouraged to join. Ive been to several and Mom really enjoys those. The activity director Amanda is awesome. She keeps the residence engaged with games or crafts so that is a plus. Having the outdoor space has been very good for my mom so she doesn't feel like she's locked in and she can walk in the garden anytime she wants that's been a plus. They also do yearly holiday events that are wonderful and the staff is very involved and seem to enjoy themselves as well. The food is OK it kinda was a little dull and boring cause I've eaten there several times but they've hired a new chef a couple weeks ago so I have yet to really see what they're gonna be producing. It was nutritional but a little on the plain side, but Mom seemed to like everything OK I did have to request to cut her food up for her. Her room is always spic and span clean and the room size has proven to be perfect for her needs. Her laundry is always done and hung up nice and neat. She is always very clean and has access to the beauty shop. She's happy there which is most important. ??

The only thing that I found annoying is the lack of being introduced to who does what. Which staff to talk to.I didn't know what [removed names] were in charged of until I bothered them one at a time. The phone is also very confusing. My husband got sicker on the eve of him being transferred to your facility. So I canceled it and removed the furniture within 2 days. It says in the information booklet that a refund takes 35 days but talking to accounting this morning it takes 45 days. He didn't even moved in, what is there to calculate?

I have had experiences with various assisted living facilities in the past when taking care of several family members: I must say that the staff here at this facility is one of the most responsive I have ever encountered. The staff is friendly, helpful and if they don’t know the answer to your question, they will research it and get back to you promptly. The aides that tend to the residents are very kind and helpful. The facility is always clean and pleasantly decorated.

I haven't had anything in regards to the food but it looks good and our loved one seems fine with it. What we like the most about the community is that they get my our loved out to participate in activities rather than staying in her room. They always seem friendly. Most days she likes it there.