United Church Homes

Chapel Hill Community is a very nice facility but needs some improvement with staff communication. The security cameras in the hallways do not work to record it only shows real time visual. Communication from all staff to family is disappointing. They do not return calls and nursing does not follow up on family requests to physicians or social services. Our loved one had personalized items go missing and never returned. Just overall a little disappointing.

The individual we were to meet with went home and did not notify us ahead of time. When we arrived the induvial that was to fill-in was unaware of what area we were tour, did not have materials ready and could not answer questions. Was told at the end of the SHORT tour that I would be contacted the following day. Follow up wasn't until four days later, it consisted of a number of questions that I was to be answered before any follow-up and never addressed her being unavailable for the scheduled tour. The resident did not appear engaged. When walking around the facility unescorted I was never approached by either staff or residents.

Don't put your loved one here. It was such a mistake. I filed a complaint and it was founded for many things. Please contact me at [phone number removed] I will provide the records and share my story. I'm [name removed].

They have had about 5 rounds of senior staff turnover. They have yet to remedy the hot water issue, which requires residents to run the water for about 40 minutes before showering just to get warm water. We often have to boil water to wash dishes. This has been a problem since I moved in. The food used to be good, but under the new cook the meals consistently don't taste good. They used to provide transport to Doctor office visits within 24 hrs. Now, you have to reserve it a week in advance. This is a problem for elderly people without a car who need to make late minute Doctor appointments when issues arise.

Skilled nursing wing was a nightmare. The rooms were old with peeling paint. There was a pungent odor throughout the floor. Lack of care was frightening. Nurses sat and talked to each other all day while 1 aide handled all the patients. Care team was snarky and arrogant. No consistent OT or PT and was told our insurance only paid for twice a week therapy. After two weeks and father rapidly declining, we moved to another facility. New facility had 5 days of speech, OT and PT per week (same insurance). The day we moved our father, transport had to park behind another van that picking up another patient that a family was moving. Avoid at all costs.

Was the nastiest place I have ever seen, Upper management does not know answers to any questions, [removed]. Be very careful what they tell you to sign and pay much attention to room conditions. They gave my brother a room, which was not handicap accessible. They gave him one price and then tried to charge another. [removed] Do not trust anything Sharon, Ron or any of the others say, because they are not qualified workers, and they say one thing and do another. This place does not treat the elderly kind (upper management), workers are good but severely underpaid. My brother fell several times there and was told to take him to nursing facility, which I did, then they come back and try to say he owes 3 times what he actually owed. Dont trust them or you loved ones to them

Bad bad place. Make sure you check out other places in community. This place stinks, [removed] and not a clean atmosphere. Looks can be deceiving.