Tutera Senior Living and Healthcare

My mother is unhappy about the food. She doesn’t have many teeth and is hard for her to chew and says the meat is too tough. Also someone should be at the front desk at all times to let people in and out the door and to answer the phone.

A lot of the staff are very nice and helpful, but that is also when I'm there. The management really doesn't keep you apprised of things/changes. They also said they were going to fix her bathroom floor when we moved in, but haven't as of now. Not sure about the food as I haven't eaten there. They really don't get a choice, but my mother just eats what they provide and doesn't seem to ever complain. The move in process was fine. Housekeeping isn't always on time, but does okay. The only thing my mom complains about is not having anything to do in the evenings, but I think that's because of the other residents, so not really much you can do about that. Overall, I think my mom is happy and does not want to move.

What I like most is the sense of community for the residents. My loved one spends a lot of time in the cafeteria, and there is encouragement of other residents to sit together talk together and enjoy activities, and so her living there gives her a sense of community she would not have as she was living alone. I don't hear much from social workers or staff from the administration level as there's not many check-in's. I would like to see a little more communication from that level. We do get calls from the nursing staff once in a while if there are questions but otherwise, most of the interaction is initiated by us.

I would say that overall Sugar Grove is a safe, nice place for seniors to live. Picked this company because my brother and I toured the facility and were impressed.

My experience has been good. I would recommend to others.

We have recently had problems with Rose Estates--some due to lack of staffing, which is a common problem with such facilities and some due to some irresponsible staff members.

This is an update to my previous review. Thankfully my brother lives in Belleville and was able to go to admin at St. Paul's to resolve the rent spike. My mom will be able to stay at her current rent for a year and if the rent does increase my brother was told it would only be 2-3% raise and not 27%. [name removed] at St. Paul's called me today to talk through the events and stated the rent increase was a "mistake". I don't really believe that and think if my brother wasn't there to advocate for my mom a rent increase would have happened. My mom tells me that there are still issues with her HVAC and that outlets in her apartment from cable (they've now switched all residents to Dish) and old phone lines are still holes in the wall without the proper plastic outlet covers. Still very low water pressure. The staff in the kitchen are very friendly to my mom and [name removed] is putting together a new "sit and fit" class that my mom loves. I hope she can safely stay there for many years.

Good place - people are friendly and the team work well together. Other then the poor parking for handicap the amenities are great. You don’t have to do anything everything is done for you. I’m happy with my experience so far.

So far I have been satisfied with Tiffany Springs Senior Living and I would recommend this community to other families based on the experience I have had so far.

Overall, the facility is clean. I believe due to staffing shortages, to some people it is just a job and they lack the empathy needed in a facility of this type. Their food much improved after changing food services. They probably could have more activities. Tiffany is at the top of the scale for what we would want to pay. Their services to residents lack in cleaning apartments well enough.

We toured River Crossing when searching for an Assisted Living facility for our loved one. This facility was nice. The cleanliness and friendliness were great. However, it was too far from home for us although we wanted 2 bedrooms.

The meals and service of the meals is not so good. There are lots of complaints from the residents in regard to bad meals and service (long waits for food). It is a very nice community and all the residents there are nice, friendly and help each other. Our loved one also really enjoys the activities. With that area of improvement we would recommend the Sugar Grove community to other families.

My loved one is not thrilled with the meals and says that they are 'bland.' Otherwise, things are good for her at this facility. I would recommend this facility to family and friends.

I base my answers partly on how my sister feels about being there. Staffing and care depends on who is there. She says there are some really good care givers, others not so much. Those that I have met seem very nice and helpful, which may be the ones she appreciates that are there. Food seems to be an issue with her. Think she determines how good it is on how much better my cooking is, lol. She has said the chicken always gives her diarrhea, so she tries not to have that. To me when I've been there at meal time, it usually looks good and smells good. But I know food is usually most people's complaint. Not sure if she can choose from a separate menu or not? She's not much of a people person so activities she refuses to partake in. Overall cost for what she gets, I feel it's pretty reasonable. Due to her care level -3- she needs assistance for toilet and bathing. They do her laundry weekly and clean her room. I have no complaints regarding what they have to do for her and know her personality is not always pleasant, so they probably deserve what they get paid to deal with her type of patient. My overall assessment of The Village is I think it's a great place! I referred my good friend to get her mom moved there and think she is far more pleased with them than where she was. I'm happy my sister is there and overall ok with this as a good place for her to be.

Staff is very friendly and helpful. Make the residents feel welcome and nice small community. My mom says that the food isn't seasoned well and they need better choices. A lot of the baking items are very dry. Soups are too thick. The residents need more variety of choices.

The staff have been good to work with and do try their best during these trying times. My mom has bonded with a couple of them. And they were in contact when my mom had to go to the hospital last month. It felt like the most comprehensive for the care I wanted for my mom and it had paydown to Medicaid. Further she could stay in the same room when she switched to Medicaid and not have a roommate. I would recommend them to family and friends.

Tiffany Springs is a newer community which we really like and at the time our loved one moved in they have been fully staffed which we here is a big problem with a lot of communities lately. They have a lot of activities going on for the residents and while they do not pressure or make them get involved they really encourage the residents and our loved one to get out of their comfort zone and get involved which we really like. When it comes to the meals the serve three big meals a day which is nice but our loved one has gained weight since moving in so we wish they would just monitor the meal portions a little closer.

The staff are very nice to my loved one. I'm very happy about the care my loved one is receiving. There are lots of activities for the residents to participate in. My concern is the food as my loved one has gained weight. I wish the community would be able to assist with better dietary restrictions for low salt and sugar.

They have some activites, which has been pretty good. We picked this community because ofthe location, and it's close to other family members. The apartment was a good and the cost was sufficient. The people are wonderful. They need to hire more maintenance staff. Overall, my loved one is pretty happy.

I had a good tour experience with Alexi Senior Living, the guy who showed me around did a nice job. I did not like that there were different floors. The assisted living residents who needed less care were on the first floor, but then memory care residents were on the second floor. To me that did not make sense. I just did not like the division of the residents.