Turnaround Solutions

1. Horrible! We pulled him out two weeks ago. He was covered in bruises, and we later found out he has several cracked ribs. They also did not give him his specifically prescribed medication correctly or on time. EVER! LOTS OF agency folks too. They are just there for the pay check! 2. It was pretty clean most of the time. 3. They are friendly unless your loved one actually needs attention or if a visitor is there observing. The management flat out lied on a number of occasions about the well being and behavior of my FIL. 4. See my responses to #1. 5. See my comments in #3. 6. Food was okay, not terrible. 7. When they actually had the "activities" it was okay, but nothing like they say they will be doing when you come for an initial visit! 8. Over priced and criminal based on the lack of care that my FIL received! I cannot in any way shape or form recommend this place to anyone looking for a place for their loved one.

I would think twice before sending anyone there . They have many issues that need to be addressed !!!

This facility I can say unfortunately that honestly has no qualities. I regret ever placing my father there. To be frank, I would not place my dog at this facility. Sorry, but it is the truth. They sell you one thing but that is not AT ALL what you get. If they were sitting in front of me right now, I would say the same thing.

I believe the top level staff has changed. That would be the only reason I'd think it may now be a viable place for anyone to reside.

Dad was not a good fit for Fremont. We had to leave. We had no choice but to move him to another facility. He became angry and confused and was not happy with anything at Fremont. I on the other hand loved [name removed] was very nice and helpful during this difficult process. He returned calls and gathered information until everything was finalized.

I no longer live there made a joke to a worker and got evicted. I wasn't being rude or anything. That place is a joke. There is room for improvements and a much need the manager for one was very rude

If you are scrolling reviews and considering The Wellington Assisted Living Facility in Liberty, Missouri- I implore you to please reconsider this facility for your loved one. Our family regretfully chose The Wellington in [date removed] for my grandmother and we will unfortunately live with that regret for the rest of our lives. When you tour with them, the facility is beautiful and the management will give you beautiful smiles and tell you all the right things. Please do not be fooled. Believe the negative reviews! My grandmother was given poor overnight care- often having to wait 60-90 minutes after using her call button. They were terrible at communication with our hospice team (and our hospice team was often left speechless). Medication errors were abundant and management was notified regularly but failed to change. We were able to finally move her out and I can promise you there are much better facilities in town who care about your loved ones!

I will never forgive myself for moving my grandma into The Wellington during her final days on earth. There were countless medication errors and omissions made by the staff. It was a regular occurrence that my grandma would ask what medications she was being given and the med tech would say "I don't know". My grandma was always made to feel like she was being punished for asking questions (and it turns out, she was. Every time she asked a question, her bill went up). When my grandma was prescribed new medications, those changes weren’t made by the staff for days and sometimes they wouldn’t make the change at all until we followed up with them multiple times. At night, the response times ranged from 30 minutes to 90 minutes. My grandma felt trapped, abandoned, and ignored as she was wheelchair bound and relied on the assistance of the aides. The majority of the people working at night are from a temp agency. They were not kind and were not well-trained. Believe the negative reviews!

The facility has several women who kept the place clean, but the smell of urine in the carpeting in the corridors never goes away. At first EVERY staff member was saying hello. Then the exec director avoided any overtures for conversation. [name removed] was left to arrange his own transportation to dr appointments when this was a promised service. [name removed] was abandoned outside the dr office after 5 pm on a Friday and it was only thanks to a police patrol who brought him back to UL. No one at UL recognized that he wasn't back in time for dinner. He had lots of clothes, but when taken to hospital the last time, he was wearing hand-me-down sweatshirt and track shorts . Why? Where were HIS clothes? We had high hopes for the food because at initial interview we were introduced to the two chefs . [name removed] was not impressed. [name removed] was the bright light there . Not only did she provide activities, she helped get attention to [name removed] when he needed it. [name removed] is terrific. I would never recommend UL to anyone. Promised the care but unable to deliver .

Very disappointed in the care at the facility. The response when my mother pushed her emergency button was a half hour. When she was to return to her apt. After a short stay in the hospital Vitalia said she was not allowed back. We had to scramble that day to find another facility. This was a violation of her rights as a resident of Vitalia. They were very uncaring and would never recommend Vitalia in Seven Hills, Ohio.

I am not at all happy with Vitalia. The service and care is not good the dining room is a disaster. I can never get the director to respond to my emails. I am paying for services I am not receiving and my poor aunt is wet and covered in BM many times bc they do not change her like they should. I would NEVER recommend Vitalia to anyone. I would rate them 1 on a level of 1-10

Overall experience - negative. Minimal staff. Our family member fell 4 times in 4 days. The last fall she evidently spent hours in the floor proven by no edema in lower extremities. Prior to her fall she was swollen from knees down and unable to wear even house shoes. The nurse on duty that night told me he was the only one to show up to work the unit and had no idea how long she was in the floor. I arrived to ER 30 minutes after her arrival and she had zero swelling. I did see her the even before this fall and she was swollen. Cleanliness - kitchenette sink was never cleaned. Friendliness - what staff that was there was approachable. Quality of care - See above. She wore the same clothes for a week. We took to going to bathe her in Wednesday and once on the weekend. Meals and dining - She always wanted oatmeal and they saw that she got what she wanted. Activities - Dawn was awesome at keeping resident busy and entertained. Value and cost - I know it is expensive to provide full time care but I expect better care than what she received.

Don't let them hurry up your decision or make you rush into signing up when they haven't given you all the info you need to know. Real quick to want their money but real slow allowing you to physically move in. At this point in time, I do not recommend Ridgemere to others.

My father was at the community for a total of 2 weeks in [date removed]. During that time, his medications were given incorrectly, he was not given the services that we were charged for such as showering, helping to dress, escort to meals and more. Worse than that, one day I walked in to find that he had slept in his clothes, never had a pullup change and this was the following evening. I could smell him from the hallway! They apologized and promised it would never happen again. Several days later he fell and told me he had to crawl to the hallway and yell for help. There were two more incidents in that same week and I pulled him out. As far as I am concerned I wouldn't put my worst enemy in this facility!!

My mother received very poor care in their memory care unit. She resided there less than one month before passing. Several times when myself or a family member visited, we found her on the floor of her room. I was never called when she fell. The hospital found she had a broken collarbone when she was transferred there before passing.

. It is nothing like I was told when I met with the sales people. No one ever has the answer to questions. They do not have many activities. You have to wait forever in the dining room. The healthcare workers never seem to want to be bothered and most of them are agency and when you ask a question they answer is always "I don't know I'm agency". The director of wellness is rude and the memory care side is even worse. I would never recommend sending a family member there and I am looking to move them

Things did not work out well for our Mom at Brookdale West County. After a week at this facility, she is now back in her house with her son and brother to see to her immediate needs. It would have been great to keep her close to home, but the situation was so bad here that future plans involve taking her out of town to be sure that she is getting appropriate care. For anyone looking into Dementia care in West County St Louis, we DO NOT recommend Brookdale. We were with her there most of the time during the week she was there, and staff was inadequate and possibly abusive. Activities involving these residents were minimal, and inappropriate. The place is in the middle of administrative transition, and no one was enforcing policies. Residents were suffering as a result. The facility is beautiful, but don't let that fool you. In the end, it is about the staff and the care they do (or in this case do not) provide for your loved one.

The furniture was all metal. This wasn't the right fit. It felt like a jail to me.

Our family had an awful experience with University Senior Living, our loved one just got terrible care while they were there. They would push the button for assistance and nobody would come. He got covid and it took the medical staff 3 days to finally look at him and notify us - we just felt he was unattended to. The executive director honestly did not care, the person below her [name removed] was very sweet and would try to get things done but it was just impossible. The meals and dining service was terrible and it just did not meet expectation's.

They have shifts where there are no nurses at all inside of the building, I plan to call the state about this issue.